The app is fine. My complaint is this: Even if you have a back up generator, this provides limited power, especially if you also have a well. The backup generators provided by SDGE do not provide us with enough power to truly survive without power. Having elderly and people who need electricity to carry out basic life needs for medicine etc end up hospitalized. SDGE needs to provide more frequent updates. SDGE should be updating customers every 12 hours when power is out about the status. Power should be restored when the winds are weak just to let customers get water. System is broken. Can’t keep going on like this.

I wish there were more applications out there that anticipated the needs of their users before they are in an emergency situation of being without power for an extended period of time. Props to SDG&E for leading the charge.

I installed this app in hopes of getting alerted before and during an outage for my home. Unfortunately, not only is the app incredibly late (notified me that there was an outage far after the fact), but it’s inaccurate to boot. My app seems to think that power is restored in my area when I can assure you, it definitely isn’t! We need to get more prior notice about planned outages, more accurate alerts for unplanned outages, and accurate information on estimated and actual restoration. A direct form to report an outage through the app would be nice, too.I would gladly rate this higher if this app did what it claimed to do. Unfortunately, it currently performs poorly on all fronts. I hope the developers can look into this reporting and resolve it in the next few updates.

Awesome way to manage fire risks while minimizing inconvenience to customers. The alerts are really helpful as they allow us to plan around potential outages and also beware of fire risk in the area. Way to go SDGE!