Pros: creating an account was relatively easy, pairing our new fireplace was easy once we used the actual control on the fireplace (the physical remote didn’t work to put the fireplace into WiFi mode). It’s also easy to turn the heat on or off, switch to Fahrenheit from the Celsius default, and toggle toggle between the flame patterns.Cons: the app is glitchy. By pressing the temperature icon (when the heat is off), a Client Error 422 message pops up. The “Ember Bed” and “Lights” pages are terrible. Both require an awkward swipe up/down to operate. The color graphs don’t allow you to drag your finger to the correct color, you have to tap on a new spot, which didn’t feel intuitive. My biggest issue is that the color that I selected for the ember bed(a teal) is NOTHING like the color presented (cobalt blue) If there are understandably limited colors that the unit can produce, a color wheel shouldn’t be provided to the user. Finally, the audio is cringingly bad. It could significantly be improved by 3 things. 1) creating more volume options. We found the quiet option was way too loud for ambient noise. 2) fixing the obvious loop break that happens every 45 seconds 3) turning off the fan sound that seems to accompany the crackling noises. Bonus: use a slower audio track that’s more aligned to Alexa’s ambient fireplace sounds or the popular options on Spotify. The intense speed of the crackling sound on the Napoleon is stressfully chaotic.

As of the date of this review, the app has some real potential but is almost useless in its current version. All the options are there and the layout is decent but the commands do not sync with the fireplace. I tried creating favorites for different viewing scenes but none of them work. No matter what I preset a favorite to, the ember bed always turns on pink. I don’t have pink as a setting in any of my favorites. It also doesn’t align with the weather station or heat turning on/off. Sometimes the weather station will be on and viewable in the fireplace but showing as off in the app. There is also an infinite color spectrum to choose from for the ember bed in the app, but the fireplace only has 6 distinct LED color lights. Meaning if you try choosing a dark red for example, it will light up pink. Most of the time if you select any colors too different from the 6 built in to the fireplace it just won’t change the color at all, even though the app leaves it selected. There also seems to be a built in timer that turns the fireplace off after 24 hours. I want to leave the heat on with the thermostat set to always keep the room a nice temperature, even when the fire, weather station and ambient light are all off. However every morning I wake up and the entire fireplace is off, including the heat. There is a timer option build into this app but I have it turned off. So something is still causing everything to power down.

The app doesn’t support using the password app so if you like most people want to create a saved password for the app, it won’t allow you to use the password app to auto fill and it won’t allow you to paste the password. The developers had to go out of their way to make this app so bad and they succeeded