mybyram Order Medical Supplies 12+

If I can use this app anyone can

Bynam has come a long way in making ordering easy. I was apprehensive at first that I would make a mistake. I do not think it is possible to make a mistake. They double check and triple check your order so as to make sure that you have everything in your order.
The service hotline is also very helpful and the personnel I had on the telephone was so pleasant and friendly to me. This company deserves much credit for the way they handle their business and their clients. I look forward to working with them again and again. The DEXCOM products they carry and offer are superior to others that I have used. I am quite pleased to say that I am a Bynam client and a DEXCOM user.
Please do not change anything or try to make things better or easier with your app, you already have both. Thank you so much again for an awesome experience. Sincerely yours , James.

Where do I start?? Horrible customer service

I was sent the wrong dressing for my very serious wound. Accidents happen. Mistakes happen. So I called and was put on hold for 32 minutes without one person coming back to say we haven’t forgot about you, were super busy sorry you had to wait so long. Nothing. The representative that finally took my call had no clue about any of their products or why what they sent me wouldn’t work. (They sent me stuff to pack a wound instead of flat dressings to cover a wound). She had no idea what I was talking about. The doctors office placed the order so I was just guessing at this point as to the name of the product I needed. After 10 minutes we settled on the product I needed and then it took her another 15 minutes to finish the order. She said I would need to send back the other dressings and they would send me a shipping label via email. That was 2 days ago. I have not received anything to allow me to return these other dressings. They are very expensive and I just hope they aren’t going to charge my card again for the replacement dressings. IMO the new dressings should have been sent immediately and I shouldn’t have to worry about a return since the mistake was theirs. Horrible customer service. And customer service is everything when ordering medical supplies. They’re reps should be trained and have knowledge of their products.

Developer Response ,

We appreciate your feedback and would like to investigate to determine what happened. Please email us at escalate@byramhealthcare.com with the best way to reach you. Thank you.

Thank you from the bottom of my heart!

May God bless you all behind this system set up! I absolutely love the app it’s easy and convenient! But the most important part is having the Libra available to my type one diabetic daughter! The Libra has made he life so smooth and simple and pain free it’s almost unbelievable! But wait, there’s more, the most blessing part is Byram being able to accept my insurance. As a single mother of three it was very helpful. I love the free delivery right to my door step and the friendly fedex men that come, it really make diabetics bearable. It actually motivates me and my daughter to keep on top of her AlC and keep check on her sugar knowing that we have a team of people working so hard to keep us a healthy us! It’s mind blowing! Thank you all from Nijeriah Ellis and Latoya Ashley we are utterly satisfied with all you do!