I could never trust this company & buy any of their robot vacuums ever again. I purchased their T10 robot a few weeks before I moved to a different state, so I couldn’t set up & test it immediately. When I finally settled & tried setting up my T10 & App - the Robot does not map & the app is not supported. Then I learned that they no longer support the Robot or the T10 app. I spent A LOT OF MONEY! I was past the return period. If a company simply abandons previous vacuums for new ones, I can’t buy anything from them. They are not trustworthy.

Robots mopping and navigation abilities are amazing. The app is usable, but not good. Using the app I have scheduled cleaning, mapped our house, started, paused and stopped cleaning and had it clean its mops in the base station using the app, both from home and away. The app suffers from 2 User Interface (UI) issues. Issue 1: Use of the app is straightforward, until it is not. It is nothing that can not be overcome, but a little experimenting might be required. Issue 2: The UI sometimes does not update after a selection or save is made. However, I find that if you go out of the screen and then come back you’ll find that it did accept your changes and they will be displayed.

The app has been steadily declining. It worked well when first installed two years ago. However, the app name has changed from Narwhal, which isn’t fitting. This made it difficult to locate the app. I had to sift through all of my apps because the name Narwhal was no longer the name. In addition, the completion cannot be watched anymore. The app used to let me view the area where it has completed its job, but in the past couple of months it will not show it’s progress while completing task. If this is not fixed, I will be contacting corporate. I am that type of person.

This is what I find this app is lacking:1. Ability to edit map, edit divisions among rooms, and adding names! No dinning room, no hallway, no family, only master and guess room…and on top of that, no way to creat a custom room name.2. You can see (in the poor map) where the device is cleaning, but once it finished, there is no way to see the work done in the map.3. Even though it makes some (poor) room divisions, when you want it to clean only certain rooms, the thing ignores the limits between rooms and goes pass it. Don’t know what’s the point in naming the rooms it the device will go and clean everywhere anyway.Honestly, the T10 is great, but the app is so bad you can’t really make it work as it’s supposed to. Really sad.