ADTANCE Smart Service
Utilities
Free · Designed for iPad. Not verified for macOS.
The innovative and comprehensive ADTANCE Smart Service 4.0 platform digitizes your service according to your requirements and possibilities. The modular and expandable structure allows you to book modules individually at any time and to use them immediately. All generated and stored information is available in all modules and can be exported via interface to existing systems such as SAP, Innosoft, etc. and can be used there.
The platform provides your service staff and your customers with all important data and tools quickly and easily on all devices, whether smartglasses, smartphones, tablets or computer. From document management systems and digital inspections to remote assistance and predictive maintenance solutions, ADTANCE Smart Service offers a wide range of modules. In addition, partner and third-party systems can be fully integrated at any time, whether spare parts catalog, ERP, or other systems, so that all information relevant to the systems can be exchanged and synchronized.
ADTANCE Smart Service Platform 4.0
The ADTANCE Smart Service Platform 4.0 is the only centralized platform for digitizing the entire After-Sales Service lifecycle and encompasses the following modules:
ADTANCE Support – Enables live remote support, inspection and maintenance for customers, utilizing devices such as smart glasses and multi-camera fieldstreaming.
ADTANCE Workflow – Digitizes, analyzes and optimizes all workflows, including everyday processes, such as maintenance instructions.
ADTANCE Process Visualization and Monitoring (PVM) - Monitors the performance of individual machines as well as entire industrial plants.
ADTANCE Predictive Maintenance (PM) - Analyzes and evaluates operational data in real time through the continuous monitoring of machines or the entire production plant using built-in sensors. Machine learning-based analysis offer predictions about potential downtime as well as warnings if a piece of equipment will require maintenance.
ADTANCE Ticketing - Standardizes entire customer service channels by bundling different channels into one system, including e-mail, telephone, SMS and social media. Creates order and clarity by providing different escalation levels with the respective reaction and resolution times.
ADTANCE Document Management System (DMS) - Stores all customer service documents centrally, as well as control the access rights for security and privacy purposes.
ADTANCE Parts – A central catalogue system to ensure that all spare part information remains centrally located and easily discoverable.
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Improvements and bug fixes
The developer, Adtance GmbH & Co. KG, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Contact Info
- User Content
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
- Seller
- Adtance GmbH & Co. KG
- Size
- 29.9 MB
- Category
- Utilities
- Compatibility
Requires iOS 13.0 or later.
- iPhone
Requires iOS 13.0 or later. - iPad
Requires iPadOS 13.0 or later. - iPod touch
Requires iOS 13.0 or later. - Mac
Requires macOS 11.0 or later and a Mac with Apple M1 chip or later. - Apple Vision
Requires visionOS 1.0 or later.
- iPhone
- Languages
- English
- Age Rating
4+
- 4+
- Contains
Messaging and Chat
User-Generated Content
- Copyright
- © ADTANCE GmbH & Co. KG