Beyond the disappointing decision to turn to subscriptions, the app itself lacks detail, testing, and offers no customer support for what is now a paid product.For instance, attention to detail: realistically most parents will be entering log data one handed while juggling a baby. Yet logging anything requires stretching across the screen. Make it easy to use one handed! It would be great to double tap the log to zoom in, edit without clicking into five things, and more. Testing: I frequently run into confusing sleep logging with overlapping sessions and I really don’t think they adequately tested this user flow. Customer support: data didn’t load for a full day. Another time the app update removes the diaper button temporaruly. I cannot submit a customer ticket without five pieces of product data, yet I am a paying customer. Three stars because the log is pretty straightforward and does the job. The Snoo control works as expected too. This app saves us from having to use an additional app to log data. I’m grateful I don’t need to tinker with Snoo settings because I fear I would find it confusing too.

We are on our second time Snoo and the app user experience has only declined over the past 4 years since our first. We have bought both Snoos used for half price and resold after - I recommend this as the Snoo is far overpriced for how little customization is offered by this app. There is no way to use the Snoo effectively without this app which continues to decline. The physical product is great but this app alone makes the asking price too high.The most recent app update removed the ability to double tap to zoom into sleep details. Instead they added the ability to track feeds and diapers which is unintuitive and unnecessary. Many better apps like Huckleberry track those things much better, I just need the Snoo to tell me about time in bassinet and levels etc. which is almost impossible to find now. The app has to be manually opened each time to lock the Snoo from automatically turning up levels which should be available as an option but is not. Instead they send me notifications recommending I allow the Snoo to increase speed!! I want to be in charge of how I use the Snoo but it is very difficult to customize. In 4 years the app has added no improvements or increased customization and only become more convoluted and frequently disconnects from the Snoo itself. I wish the app could be as sleek as the physical product and provide me with easy customization of sound levels and motion limits if I want them.

Updating my review from two to one star because you recently logged me out, literally while I was trying to soothe the baby, then when I frantically managed to log back in the first thing I notice is you put the ability to lock a speed level behind a paywall. Terrible. Hope you enjoy taking my money I guess. Glad I won't need this thing for much longer as I'm sure you'll find more ways to ruin the experience sooner than later.Original review:For the love of human beings without needle thin fingers, please make the target area for your SNOO buttons BIGGER. The bassinet itself works good for our baby but none of the sensitivity levels seem to calm him automatically so we're more hands on with manually driving the different levels. Seems to work better at calming him sooner however it's extremely frustrating trying to tap the tiny "up" or "down" or "lock" buttons in the middle of zipping up the baby into Snoo sack or while we're half asleep fumbling with the phone at night. I miss about 2 or 3 times before getting a perfect tap on those little circle buttons. Would definitely appreciate a healthy 20-40 pixel padding on these buttons outside of their nice circular frames! (No need to make the icons bigger.) Let's go SNOO UI team! Let's get this improvement out of the backlog and scheduled into this week's sprint!

RESPONSE TO DEVELOPERS: The developers have replied to this review to claim that they offer "personalized," "thorough" support. That is a lie. They have an AI. It couldn't help me. If you ask it how to speak to a human representative it tells you that they don't offer that. Instead you can request an eventual email. It will be a form-generated email, and it will ask you to answer a lot of questions, many of them unrelated. Each reply took at least 25 hours. Imagine dealing with this with a newborn! This company is garbage, but if the developers are going to reply to angry reviews with LIES it should honestly just be taken off this site. Disgraceful. Delist them Apple.ORIGINAL REVIEW: Many people have noted that this company now charges an extra fee to access features, which isn't something people expect from a piece of furniture. I'd also like to add that this company doesn't have any manned customer service. If anything goes wrong with your product (which is likely since they have made it needlessly complex in order to charge their fee), you will spend WEEKS emailing back and forth with them, while they ask you endless questions about your router, your phone, and the layout of your home. It's the worst I've ever seen. You wouldn't believe me if I told you what I just went through with their "customer care." AVOID!