I’ve not had good luck with travel Wi-Fi on this trip to the UK and Croatia. Coverage in London was OK but in the countryside. In Croatia, I struggle to get good coverage same as in London.I wrote to Support and they asked me to verify settings which I did. I replied that coverage was poor and the reply was let us know if everything is OK. So I replied that it wasn’t OK. The next reply was let us know if everything is OK. Thus Support wasn’t very helpful.

Ok I’m not proof reading this don’t got time for all that. Ok this is how y’all use the app first off don’t use the travel Wi-Fi app to purchase the data. It doesn’t show up it doesn’t show up until ur in the country or just doesn’t work at all. So if u make the same mistake I did go on the website not the app go to customer service give me the screenshots and let them know but it will show up on the app. Basically they’ll fix it Jose S help me it was quick and easy. Know from now on when u buy data buy it from sapphire app and make sure u have your sapphire linked. Finally this rating is based off of service and what I went thru and how I got around. I do not know how good the service is. But it’s 4G so maybe good maybe bad😂

The latest app update is horrible. The user interface is now extremely confusing to use and I can no longer set priority over which data package I have purchased and want to use. This is going to cause me to lose around $50 of unused data. There’s no way around this by going to the desktop website, either. If it wasn’t broken to begin with, then why change out the entire app works? It almost makes me want to stop using TravelWifi altogether. If my husband didn’t depend on it for his deployment, we wouldn’t even be using it. As soon as we find a better alternative we will no longer be using because it has just become too difficult to navigate.

AWFUL!!! What in the world?! The new update is horrific and awful to use. I can no longer set priority over data plans, which stinks because my husband moves quite frequently with his deployments. The old app was great for us, and I do not see the reason for this new complicated update. You’re losing a customer due to the difficult app navigation, lack of description on data plans (like does your Europe’s plan include ALL of Europe???), and lack of control over setting my own dang data priority!