Gerald: Cash Advance App 4+

Underrated app, but decent

After I thought that I have downloaded all of the payday loan, or cash advance apps. I found this one which I never heard of. The first time I used it was pretty simple but then overtime it kind of got frustrating and every time I needed to request access I had to contact support. The downside of this is that everything is linked to a bank account and not a card so the processing time for you to have access to the money you sometimes have to wait. I also do not like the process to pay back the funds. It’s also linked through a bank account and it’s not instant. It also says you can link up an account through Venmo or cash app or PayPal, but it doesn’t really make sense when you can only see the routing and account number from the Gerald side. I think a recommendation for this app would be an instant transfer and more use of debit cards.

Customer service does not help

Final update: After a few weeks of trying to contact Gerald due to an error in their system. I was offered assistance and asked to update my review after the issue was finally resolved. As promised this is an updated review of my experience. The idea of the app is good but the customer service needs to be revisited.

Update: while your team has responded after three weeks of trying to contact them, the issue has not been resolved. I assured your team as soon as the issue is resolved I would update my review. I can still not move money to the app to pay the balance but was told it would automatically process tomorrow. If this is the case tomorrow I will be happy to update my review. Thank you.
Their customer service does not reply to you. They have bots that send the same generic messages over and over but do not actually help you. I have been trying to contact customer service for 3 weeks. My repayment was scheduled for September 30th and still has not processed because it says there is an error. I have emailed the support team 3 times now in the last three weeks with no reply!!

Developer Response ,

Hi there,

Upon checking, our engineering team responded to your concern and has made a resolution already. If you have further questions, please email us at @support@joingerald.com or chat with us so we can assist you properly.

Thank you!

Possibly the worst app.

I’ve been struggling for weeks to get my account closed or at least unlink my bank account from the app since I have not actually used the apps benefits. I’ve been charged a fee for the services and my account continues to be open. When I initially signed up I thought I would be using it but after encountering countless of technical errors and fallouts I knew that the hassle was not worth the the services provided, i. e very limited amount of services provided. Well what do you know? It’s almost impossible to do anything on the app without it force closing or crashing. Support is non existent. I have emailed the “support team” twice with weeks going by and no response. When you are in the app and try to reach out to chat support you get the same “unavailable” message. It’s almost like it’s done on purpose to prevent you from canceling. It’s probably been one of the most frustrating part of my week. Anyways, I’ve reached out to Apple, working hard to submit enough feedback to hopefully get this app removed from the App Store all together. I believe that Apple has a policy on ethical business practices & unfortunately this app does not align with that.

Developer Response ,

Thank you for the review and for bringing this to our attention. Let's get you in touch with our customer success team. Please send over a message to support@joingerald.com, and we’ll be happy to help.