Willow‪®‬ 4+

I love my Willow Go due to the lack of tubing and wearability of the pumps, but the app needs a lot of work.
1. The battery icon is so small, it’s hard to tell if the battery has fully charged and how much is left—it should have a % option rather than a dinky little icon. Or the icon could also be green or yellow based on how much charge is left. I know the light on the pump shows this, but it would be easier to see it all in one place. It does show red in the app when you’re critically low, but then it’s nearly too late.
2. There should also be an option to press one button to double pump at the same time and same suction. While it’s nice to be able to have two different suctions per side if that’s what you need, if you just want the same suction you have to strategically press start and increase or decrease suction at the same time. If you don’t do them at the same time, the pumps are out of sync and completely annoying, sounding like they are echoing each other. I can’t get them in sync through pressing the buttons on the pump itself, so the app is essential to get them going at the same time.
3. It would be nice if the connectivity didn’t take so long. I get it, you need to be in range or the machine. But if they’re sitting right next to each other with the phone barely 4” away, they shouldn’t take so long to connect.
All in all, I like the app so they I can get the pumps sounding like one pump, but needs work.

We greatly appreciate you taking the time to share your thoughts and app experiences. Please be sure to update to the latest app version, and if you continue to experience any issues, please contact our Customer Care App team at ecr@onewillow.com and provide a description of the issues you are experiencing, as well as your contact information and a member of our team will be in touch

I have to restart my phone a few times a day to be able to connect the pump. It’s been getting progressively worse the last couple of weeks and honestly I wish the app offered more.
I’d love to see daily averages, more accurate time logging, and possibly a community forum. I also don’t like how you have to know which pump it considered left and right, I had to label mine which was a bummer.

We greatly appreciate you taking the time to share your thoughts and app experiences. Please be sure to update to the latest app version, and if you continue to experience any issues, please contact our Customer Care App team at ecr@onewillow.com and provide a description of the issues you are experiencing, as well as your contact information and a member of our team will be in touch

This app is awful. There are 4 different sets of instructions in it for how to pair your pumps. I’ve used all 4 sets and my pumps still aren’t paired properly. So basically the app is a glorified timer because that’s the only thing that shows when I pump: how long I’ve been pumping. It won’t show if I’m in stimulation or expression or what level of either one I’m at. It won’t show the pause or start button so I have to press them on my pump. It won’t show if the left or right pump is being used or what the battery level is. It’s terrible. I’ve contacted willow support multiple times and the beta they’ve done is ignore me or tell me that that they’re aware of a bug with storing the pumping history, not something I reported to them. So good luck with ever getting real help. I can’t get anyone to fix the issues I’m having. This was an expensive pump. It should have a good, functional app that works with it.

Thank you for providing this valuable feedback - we greatly appreciate you taking the time to share your thoughts and app experiences. If you continue to experience any issues, or would like to discuss further, please contact our Customer Care App team at ecr@onewillow.com and provide a description of the issues you are experiencing, your contact information, as well as a good time for us to reach out. Someone will then be in touch to follow up with you directly.