New: • The user's personal message (if set) is now visible below the name of this user in the chat and when you search. Fixed: • You can now log in again with Microsoft credentials, even when you use conditional access. • In the call window, you can now see if a call is a regular call or a conference call. • If a contact cannot receive chat messages, the input field is hidden in the contact history. • You no longer receive chat notifications of your own messages. • The contact list continues to scroll if you are not at the end of the list. • The keypad resizes correctly on smaller screens. • If you click a phone number with spaces in it, it is now dialed correctly. • Native iPhone contacts with only a last name filled in, show up correctly. • The user status now updates while you search in the addressbook. • The user status now updates while you look at the chat. • Recording buttons sometimes wouldn’t show up during a call. • The speaker does not turn on automatically when a call first connects. • The speaker and speaker button now work correctly when a second call comes in. Improved: • In-app notifications are updated to the iOS 26 design. • Performance improvements throughout the app. • Design of edit window for contacts.

New - Users can now see the on-hold timer in the call window when they have multiple calls. - Added a copy action for phone numbers in several places throughout the app. - The transcript summary is now also visible in the "Transcript" tab. - The communication history has a new design. New with Xelion Server 9.8 - You can now scroll to the recent items when you open an old communication item. Fixed - The number of selectable locations in the settings screen is no longer limited to 15. - If you start a call now from the phone's address book or from a link outside Xelion while the app is closed, it now opens and makes the call immediately. - Call recordings can be played through the speaker again. - Wallboard values could show -1 as a default value. This is now back to 0. - Users can copy the transcript summary. Improved - The missed indicator only appears when there is missed communication on a line other than the one that is open. - The indicator for the current line is shown on the "Unread" filter button. - The chat/communication screen received general and efficiency improvements. - When you add a work phone number while adding a contact, the indicator for if the organisation is missing, is more clear.

- 'Last contact with' information on an incoming call is no longer visible.

New: • Users can now copy the number displayed in the main part of the contact card • Contacts can now be removed from the contact card, if the user has the correct access rights • The transcription summary is now displayed in the Communication Overview and Call Details screens With Xelion Server 9.7: • Users can mark all messages as read for a selected line • Users can mark communication threads as read or unread • Users can receive survey questions • Users can adjust the order of the lines on the ‘Recent’ page • Users can reset their avatar to their initials Fixed: • The input field is now hidden when opening your own communication screen • When sending a chat message, it was previously sent twice • When navigating to ‘Recent’, the app no longer crashes on iOS 17 and iOS 18 • Contacts can no longer be edited when the user does not have the correct access rights • The avatar now resets correctly when logging in with a new user • The location can be set to ‘None’ again • Sending an image through Xelion's WhatsApp integration now appears correctly in the recipient’s WhatsApp • The presence list no longer merges multiple results from different tabs • The line ID (if available) is now correctly displayed in the phone line selector on the ‘Recent’ page Improved: • Updated to match the iOS 26 design • Simplified the design for adding contacts

In March of 2025 Apple ended support for iOS16. This has consequences for the Xelion iOS App from version 9.6.1: • The app is now only tested on iOS17 and newer. • Technical issues that occur on iOS16 devices are no longer addressed. • Older app versions that are iOS16-compatible, are no longer maintained. Fixed: • When user enters an incorrect phone number while logging in with SMS, the user can now log in with a password instead. • The indicator for missed communication now works correctly.

With in March of 2025, Apple ended its support for iOS16. As a result, after this version Xelion: • only releases apps tested on iOS17 and above; • no longer resolves technical issues if they occur on iOS16 devices; • ends maintenance on app versions that are iOS16-compatible." New: • Users can now see all contacts in the ‘Contacts’ overview. • Users can view highlights of a new Xelion release in the ‘What’s New’ slides. • Users can now long press on the keys in the ‘Keys’ overview to paste a number. Fixed: • Searching for a contact now shows the most recently used contacts first. • The scroll position in the Contacts and Favourites lists no longer resets after opening a contact card and pressing back. • Voicemails and call recordings stop playing when the app is closed. • It looked like WhatsApp messages could still be sent, even though the session was already closed or disabled. • When sending an SMS, company numbers that support SMS can now be selected again. • Communication items now show up in ‘recents’ (former ‘message box’) overview. • Pressing mute in the native iOS call screen now also mutes conversations in the Xelion app. • The communication overview no longer jumps when the keyboard is opened. • When sending an attachment that is too large, an error now shows the maximum permitted file size. • When a user tries to log in with a number that is already in use, they now see an error and can no longer log in. • The Simplify app overview no longer shows up unnecessarily. • Locations now show up for colleagues in the Favourites and Presence lists. • The app no longer crashes when adding a to-do item after removing another one. • Rearranging the favourites list could sometimes cause a crash — this has been fixed. • While typing a message in Chat, other users now correctly see that the user is typing. With Apple CarPlay: • You can call and search with Siri while the app is open or in the background. • When opening a contact in CarPlay, the call button would disappear (iOS 26.2+). Now, the list of numbers appears instead with a new design. Improved: • A new design is applied to the Messagebox and line selection in the Recent overview. • A new design is introduced for the phone keys in the ‘Keys’ overview. • The ‘Settings’ overview is redesigned for clarity. • Favourites are moved to the ‘Contacts’ overview. • When the voicemail filter is active in the Recent overview, voicemails can now be played directly.

New: - Users can see the ‘last contact with’ list for contacts With Xelion Server 9.6: - Users can switch to the GSM network if the webRTC connection is bad - When the app is open and a webRTC call comes in, users can see the organization and the ‘last contact with’ Fixed: - Transferring calls on iPad works again - Some navigation issues are fixed - The customization of the bottom tab bar stays in place after retrieving the app from the background - The bottom tab bar no longer disappear in situations where it should stay visible - Pressing 'go to bottom' in a chat now goes all the way down. - The session now updates correctly if it tried to renew session while the app runs in the background. Improved: - New design for transferring calls. - Adding a new call in the call window now shows a list instead of dismissing the call window.

New: • iOS 16 users see a message that support for iOS 16 stops in 2026 • Users see a message when the Microsoft Sync session expires With Xelion Server 9.5: • Users can now request a transcript of a call recording • Users can give feedback on the audio quality by long pressing the call log, or under the 3 dots during a call Fixed: • Removing numbers from the Keypad dialer view doesn’t crash anymore • Text to speech icons are not visible if administrators disable the function. • Users are logged out less frequently. • Tapping the missed call notification doesn’t open the communication of yourself anymore • App does not crash anymore while opening it on an external second screen Improved: • Updated to the latest WebRTC library • Various design changes in the message box

New: - Simplify App functiopn: users can choose an app interface to Standard, Simple or Custom - Users can now select and switch to a keypad as default dialer screen - Users can see the details when long pressing a call - Users can see and edit the notes of a call log when long pressing a call - Users can expand chat messages if a message is too long Fixed: - Call recordings from conversations that were transfered to external numbers can be listened to - You can call back to missed calls from the iOS missed calls screen Improved: - Call failed window now shows the correct options - Missed calls in CarPlay show the calls per line

New: • You can use Siri to search and call Xelion contacts with Xelion. Due to a technical issue at Apple, this does not work in iOS version 18.4.1. • You can use Apple CarPlay to see and call favourites, most recently used contacts and see latest missed calls. • You can now scroll to the bottom with a button in the chat/communication overview. • Group members are now visible in the chat information view. • Chat conversations can be assigned to another user when the conversations comes from an external source or WhatsApp. • When users click on a hyperlink number in a chat, Xelion is now used to call. • You can share a Xelion contact in a chat with other users. • Employees are now visible in the information view of an Organisation. With Xelion Server 9.3: • The wallboards now show how long a user is in wrap-up time.. • You see an icon over the avatar if a user is in wrap-up time. Fixed: • Swipe-to-reply sensitivity is changed. • The chat/communication overview opens at the newest message. • Checkmarks for a chat now update correctly. • Audio no longer drops when opening a chat/communication overview while on a call. • The active call view now displays Microsoft Teams calls correctly. Improved: • The maximum number of visible lines in ‘Manage Others’ is increased.

Fixed: • During a call the phone tries to reconnect for a longer period of time when the connection is poor.

New: • You can now take a photo and send it via the Xelion chat as an attachment. • The app now has an icon for dark mode. • The setting for 'Call waiting' is added to the "Call Routing" settings. • Calls can now be transferred to a phone number from the transfer window during a call. • The 'auto-reply for chat' function now has the option to set auto-replies for the 'log in status' presence status. • You can now change your own avatar in the Account view settings. • The UI language can be set to Swedish. With Xelion Server 9.2: • WhatsApp template messages can be sent from the attachment menu. • WhatsApp template messages can be sent from the dialer. Fixed: • The text field now stays in one place when you send an attachment. • Incoming WhatsApp and webchat messages now show up in the communications overview. • Responding to incoming WhatsApp messages no longer causes a "session ended" error. • A chat license is now always required in order for a user to chat. • Call recordings can no longer be forwarded. • The timezone for the display of the last sync date with Microsoft is now correct. • The Caller ID with the callback is now displayed correctly when the 'call-back' call method is used. • Unknown Addressables can no longer be added to the favorites list. • The call window now shows correctly on the iPhone SE. • The call window is no longer pushed up out of view. • The call window now shows correctly when you use the iOS Zoom/larger font function • The Microsoft Teams synchronisation can now be started correctly. • Communication details can now be opened even when the last communication with that person was a conference call. • The (un)mute and on hold buttons now work correctly in the call window. • Bluetooth audio now continues to work when a second call comes in via WebRTC. • The audio signal for 'call waiting' now plays correctly. • Alarm messages now play over the speaker. • Voicemails and call recordings can now be played over the speaker or a bluetooth device • Long chat messages with a reply are now shown in totality in iOS 16 & 17. • The tab bar now shows in the correct location on iPad with iPadOS 18. • The attachment menu now shows correctly on Ipads. Improved: • Conflicting filters in the communications overview cannot be selected simultaneously. • Design for users who are on a call for the dialer, the presence list and the favourites list. • Interface design to show who handled a (chat/whatsapp/webchat) message. • Interface design for missed calls, voicemails and calls in the communications overview.

New: • Users can now use Microsoft credentials to log in. • Users can add and delete wallboards. With Xelion Server 9.0: • Users can now change their password through the forgot password functionality. • When using ‘Manage others’, users can set auto-replies for external chat. Fixed: • The app no longer crashes when multiple push notifications come in at once. • The app no longer crashes when a favourite is deleted from the list and another page is opened • You can now delete multiple contacts from the favorites list at once. • Call pickup now shows the original intended recipient. • Scrolling inside the communication/chat overview works again in iOS 18. Improved: • A new design for the “login with SMS code” screen (the screen where you enter the OTP code) • Wallboard now displays the user’s selected wallboards.

Although Xelion's functionality is the same, the app welcomes you with new colours, fonts and icons. Xelion takes your internal and external communication to the next level, which makes contact with customers and colleagues fast and efficient. Experience the innovation and improve your communication with Xelion!

New: • Xelion calls can be hidden from the iPhone’s recent communications list. • Users can now see who accepted a call or chat prompt from the message box. • Users can see who handled a chat conversation in the chat/communications overview. • Users can enable/disable call waiting. • Users can now manage to do lists. With Xelion Server 8.6: • Users can see who took a call in the communications overview. • Users can start or stop Microsoft synchronization (if their admin allows this). Improved: • A new design for the call control screen.

New: • Send SMSes (with a license). • The end user can add, remove and edit exceptions to their line schedule. • The communications overview can be searched and filtered. • Contacts can be added from the dialer search. • A call overview that shows all calls on the tenant. With Xelion Server 8.5: • The app can be simplified on a per user basis by administrators. • End users can set a temporary presence status. • Set locations for temporary statuses. • See a banner when a status change activates the do not disturb function. • Record and play voicemail greetings for your lines. Fixed: • The UI updates when you select “One Time Override Mode” in Manage Others. • The display of the Xelion Server version now updates on the About page. • Tapping the missed call or voicemail notification opens the corresponding communication page. • The Search bar in the dialer view is cleared after starting a call. • Local contacts are now shown again during call transfer. • When you send WhatsApp template messages, your company phone numbers are visible. • The footer bar can only link to each tab once. • The header no longer disappears when they keyboard is opened. • The user’s personal line ('Me') is now always shown first. Improved: • SMSes that were sent but could not be delivered are indicated in the communications overview. • It is now easier to add or edit contacts.

Fixed: • The call window can now be dismissed during a conference call. • Memory, CPU and server load now stay more stable during a conference call.

New: • Listen to voicemail and call recording message from anonymous callers. • Open the communication with a anonymous caller. • Both the presence list and the favorites list now have a dedicated search function. • When you enter a phone number, Xelion will look up the number in the Xelion address book. If the number is associated with a contact, the contact information is visible in the dialer. Fixed: • When swiping to the next message box, the communication would sometimes merge with the previous message box. • When the app was put in the background with an open communication screen, the screen wouldn’t update on new incoming messages when reopening the app. • While searching, if an iPhone contact is an organization, show that instead of a blank entry. • Issue where the auto-dial wouldn’t start when the last called number was a central company number. • Issue where chat message were sent multiple times. • The app now always take up the assigned screen space. • Anonymous callers are sorted chronologically as well. • When you select the call strategy “Only incoming through Xelion”, the option for call confirmation is no longer visible. • Addresses were sometimes not visible for contacts. • Anonymous callers would sometimes show up as “Nzg”. • Issue where users could not be called sometimes on first login. Improved: • Made the sender to a group chat more clear in the message box. • Show “placeholder” text when the dialer, favorites and presence list are empty. • When the selected presence group shows “all”, it is sorted alphabetically. • Various improvements for the message box.

This version includes iOS 17 related fixes for: - incoming GSM calls with call confirmation - localisation of app notification - diallng from the native dialer

Fixed: • One way Audio during calls • Logging in with sms code • Audio issues at the start of a phone conversation. • Login buttons now appear on iPad in landscape mode. • After logging in the message box now shows the correct, updated messages. • Dual sim phones can now use the webRTC call strategy without issues. • Only active calls are now shown at the top of the screen. Improved: • Basic functionality on Apple Silicon Processors

Fixed: - Audio issues at the start of a phone conversation. - Login buttons now appear on iPad in landscape mode. - After logging in the message box now shows the correct, updated messages. - Dual sim phones can now use the webRTC call strategy without issues. - Only active calls are now shown at the top of the screen. Improved: - Basic functionality on Apple Silicon Processors

New: • Line administrators can edit existing exceptions to the call flow schedule • (for 8.3 servers) The third and fourth buttons of the tab bar can be reprogrammed • It is now possible to forget the login data on the login screen. • The call window has these new ○ Start / stop the call recording ○ Chat with a colleague ○ See more contact data ○ Unannounced transfer ○ Start a group call ○ (for 8.3 servers) Call flip (change device) ○ Add note to conversation ○ (for 8.3 servers) Add call type • The numeric keyboard has a ‘done’-button • The app remembers the last keyboard that was used. Fixed: • Agents are now shown on the wall boards correctly • The longest waiting caller is now shown correctly • The avatar is now loaded correctly in the call window • When a call is retrieved from being on hold, the sound no longer cuts out. • When creating a new contact form a number, the screen would appear and disappear immediately Improved: • Call window design • Wall board function and speed

New: • Line administrators can edit existing exceptions to the call flow schedule • (for 8.3 servers) The third and fourth buttons of the tab bar can be reprogrammed • It is now possible to forget the login data on the login screen. • The call window has these new ○ Start / stop the call recording ○ Chat with a colleague ○ See more contact data ○ Unannounced transfer ○ Start a group call ○ Call flip (change device) ○ Add note to conversation ○ Add call type • The numeric keyboard has a ‘done’-button • The app remembers the last keyboard that was used. Fixed: • Agents are now shown on the wall boards correctly • The longest waiting caller is now shown correctly • The avatar is now loaded correctly in the call window • When a call is retrieved from being on hold, the sound no longer cuts out. • When creating a new contact form a number, the screen would appear and disappear immediately Improved: • Call window design • Wall board function and speed

New: • Wallboard shows presence status for individual agents. • Wallboard shows busy status for individual agents. • Colleague list is added to the contact window. • Long press on a chat message shows the options ‘reply’, ‘forward’, and ‘copy’. Fixed: • Muting works. • Wallboards do not crash when navigating from ‘What’s new’ to ‘Statistics’. • Trace logs are updated. • Links are more visible in dark mode. • Videos in chat open correctly. • The checkmarks for the statuses ‘message received’ and ‘message read’ now work correctly. Improved: • Message box design • Communication window design • Call window design

New: • Wallboard statistics • Private contacts can be searched and called from the Xelion dialer screen • The status of users on the Presence and Favorites lists is now shown in realtime • Contacts can now be created or added to directly from a call log • In Low power mode a warning is visible • Auto-dialing can be disabled • Release notes are published under More >> What’s New • Users on the Favorites list can be dragged into a preferred order with a long press on the contact (server version must be v8u1 or higher) Fixed: • Trace logs can be sent via any e-mail application • Missed call notifications for all active phone lines are visible • User status always shows the selected status Improved: • Dialer screen design • Auto-dial screen design