i’d give zero stars if I could. my job switched over from hotschedules to this monstrosity of an app— inferface is not user friendly, has no option to set availability or ask for time off, you cannot see any released shifts from coworkers, you can’t see when your coworkers are scheduled to help with swaps and coverage, there’s no syncing with Apple calendar or Google calendar, among many other things. It is simply the worst. Even the managers at my job hate it. I cannot understand why an app designer or company would allow such an abysmal app to be released for use to the public. Go back to the drawing board and try again. A scheduling app should make my work life easier, not harder.

Honestly, that’s the worst app for schedule I ever used! There’s tons of things missing: you can’t set your availability, there’s no tool to request days off, I can’t swap my shifts with other coworkers, there’s no difference between regular shift and on call shifts you gotta check your notes for that, the interface is a mess (I can definitely keep going on this list) besides that, the app has a function that’s totally USELESS: a map to show where you’re working Lol what’s the point? How would you be scheduled to a place you don’t know where is located that you need a map to find it?! lol Well, I’m pretty sure whoever developed this app never worked in a restaurant!

The transition to the Sona scheduling application has created several operational challenges for staff. While the goal of implementing new scheduling technology is understood, the current functionality of the platform has made scheduling processes significantly more complex and less efficient.Below are several of the primary concerns experienced by team members:Operational Limitations•Shift Swaps: Employees are currently unable to perform shift swaps within the system.•Released Shifts: Once a shift is released, it cannot be canceled or reclaimed by the employee who released it.•Management Approval Requirement: Released shifts must first be approved by management before becoming visible to staff. In many cases, this causes shifts to go unnoticed or unclaimed due to the delay.•EDO/RO Requests: The system does not appear to allow employees to submit EDO or RO requests, which were previously part of the scheduling process.Visibility & Transparency Issues•Employees cannot see where coworkers are scheduled, making coordination and shift coverage more difficult.•The app currently displays all job classifications, which creates confusion when trying to identify shifts relevant to a specific department or position.Technical Performance Issues•The “View Schedule” feature is inconsistent, sometimes showing an employee’s schedule correctly and other times displaying incomplete or incorrect information.•The app has demonstrated frequent glitches and instability during normal use.•The app constantly sends alerts of “open shifts” to which there are actually none User Experience Concerns•The application currently holds a 1-star rating in the App Store with virtually no positive feedback, which reflects the widespread user frustration with its functionality.•Rather than simplifying scheduling, the system has added additional complexity to what was previously a straightforward process.There are likely additional issues that staff may identify over time, but the concerns listed above represent the most immediate operational obstacles being experienced.

Review based off of restaurant employee experience.I feel like this app just got marketed to employers as an affordable alternative but lacks essential features like swapping shifts, auto-pickups, and requesting time off. I can’t even see which other coworkers are working the same shift. This app seems incomplete and I’m hoping I can come back and improve my rating, but for now, it deserves 1 star.