Center for Officials Services 4+

There are so many issues I have had with this app. I’ve reached out to dragonfly several times and was basically told they can’t help. When I asked for my issues to be forwarded to another agent to help I was told there was no one else. And when I asked to have someone else in Customer Service speak with me I was told “I’m the manager of customer service and there’s no one else I can forward your issue to”. Dragonfly is unwilling to address issues and because of that I’m not getting paid my game fees and that is creating conflict between myself and the schools

No calendar synchronization. No filtering for games that have been assigned but not yet accepted—so you have to scroll through an entire season of games regularly, just to make sure you didn’t miss an assignment. No ability to turn off useless reminder notification emails. Horrendous (ie, “no”) customer support that basically tells you your problems aren’t important to them.

This app makes an official’s job significantly more difficult and complicated. It’s hard to imagine how Ohio moved to it, knowing how problematic it is.

Basically, the app is nearly useless and about the only good thing is being able to see your schedule and transfer your pay to your account. There is no calendar and you can’t see your blocked dates on the app. Of course, this should be no surprise as the full site is also pretty useless. Top it off with ZERO customer support and you have a whole state of unhappy officials, assignors and schools who would love to go back the Arbiter.