Zentra Access

Name: Zentra Access
Rating: 3.7 (26 reviews)
Author: Schlage Lock Company

Access simplicity

Free

26 Ratings
Ages

4+
Years
Category

Utilities
Developer

Schlage Lock Company
Language

EN
English
Size

38.2
MB

Zentra proves that exceptional security can also be exceptionally convenient, giving all users peace of mind. An integrated solution of software, hardware, and services, Zentra creates a simple, smart, and secure access experience. Trusted, simple-to-use access is a cornerstone in enabling properties to operate more efficiently and residents to achieve the convenient lifestyle they want. Residents Smarter security simplifies your day. As a resident of a multi-family property secured with Zentra you gain seamless access at your fingertips with mobile credentials. The intuitive tap to access interface grants access confidence where it counts, at home. Property Staff & Integrators Designed for efficiency and security. Zentra’s integrated solution means installation, configuration, and access can all be managed in one place. Easy to use, easy to trust. Zentra is a private app for users. To see if Zentra is the right fit for your property, visit Zentra.co. To view our privacy policy, go to Zentra.co/privacy-policy/. For support email support@zentra.co.

Ratings & Reviews

3.7

out of 5

26 Ratings

Constant Sign in Prompts
Aug 3

yafeters
The app works well enough regarding its primary function. However, every time the app is closed and reopens, it asks for me to sign in again. A hassle, but not too challenging. But there’s no Face ID log in for this app. So I have to manually put in my credentials every time I open the app from close. Very frustrating.

Developer Response
Thank you for your feedback. We understand how repeated sign-ins can be frustrating. The repeated login issue has been resolved in a recent update. If you have any additional issues please reach out to your property manager for support.
Constant Sign in Prompts
Aug 3

yafeters

The app works well enough regarding its primary function. However, every time the app is closed and reopens, it asks for me to sign in again. A hassle, but not too challenging. But there’s no Face ID log in for this app. So I have to manually put in my credentials every time I open the app from close. Very frustrating.
Developer Response Dec 8
Thank you for your feedback. We understand how repeated sign-ins can be frustrating. The repeated login issue has been resolved in a recent update. If you have any additional issues please reach out to your property manager for support.
Who designed this UX?
04/10/2024

RIPSongza
Our apartment complex just installed these in our front doors, and told us “we’d be able to tap our phones to the door to open.” Okay, when I hold my phone at the exactly correct angle, my wallet pops up, but nowhere in the Zentra app is there a way for me to add my front door fob to my wallet. So I have to stand at my front door, open an incredibly slow app, and wait for it to register to be able to enter my home. For the love of god, please at least make a widget so I can press a button instead of opening the app, or at least let me add my fob to my wallet. By the way, nowhere is there instructions on how to use this app, it’s like 100% of their marketing and creative assets are B2B. Did you forget consumers actually have to use your product?

Developer Response
We appreciate your feedback and are actively researching how to best include instructions within the app, in the meantime, Zentra has provided training materials to your property manager. Please reach out to them to receive these documents. The Zentra app credentials are bluetooth enabled so there is no need to tap. Open the app, click your unit number, and then click to unlock. You can stand up to 30 feet away from your door to open. We did recently launch resident key in the Apple Wallet. Please ask your property manager if this will be a feature added to your property.
Who designed this UX?
04/10/2024

RIPSongza

Our apartment complex just installed these in our front doors, and told us “we’d be able to tap our phones to the door to open.” Okay, when I hold my phone at the exactly correct angle, my wallet pops up, but nowhere in the Zentra app is there a way for me to add my front door fob to my wallet. So I have to stand at my front door, open an incredibly slow app, and wait for it to register to be able to enter my home. For the love of god, please at least make a widget so I can press a button instead of opening the app, or at least let me add my fob to my wallet. By the way, nowhere is there instructions on how to use this app, it’s like 100% of their marketing and creative assets are B2B. Did you forget consumers actually have to use your product?
Developer Response 07/01/2024
We appreciate your feedback and are actively researching how to best include instructions within the app, in the meantime, Zentra has provided training materials to your property manager. Please reach out to them to receive these documents. The Zentra app credentials are bluetooth enabled so there is no need to tap. Open the app, click your unit number, and then click to unlock. You can stand up to 30 feet away from your door to open. We did recently launch resident key in the Apple Wallet. Please ask your property manager if this will be a feature added to your property.
Shockingly TERRIBLE!!
Apr 24

DD-2013
How is this app so bad??? This is the first review I leave for an app after being on iOS for 20 years….. This app is so broken. The sign in process is terrible and it constantly prompts you. You will find yourself standing outside a common area lock while carrying things and trying to go through their 20 required steps just to log in. The trying to find the lock you need to open. It would be great if you could tap your phone to open or at least have TRUE face ID instant login to the app not a redirect to a mobile site to enter credentials! P.S. I work in the tech industry… This is not user error, this is a horrible app. Look at how solid Open Path or several other apps are. You have to step up your QA game with your dev team!

Developer Response
Thank you for sharing your detailed feedback. We understand the frustration caused by the sign-in process and have since fixed that issue in a software release. We’re excited to share that we’ve released resident key in Apple Wallet and Google Wallet, providing the tap-and-go experience you’re looking for. Please check with your property manager to see how to upgrade and enable this feature. Your input is valuable as we continue to refine the app, and we appreciate your patience during this process. If you have additional suggestions or need assistance, please reach out to your property manager.
Shockingly TERRIBLE!!
Apr 24

DD-2013

How is this app so bad??? This is the first review I leave for an app after being on iOS for 20 years….. This app is so broken. The sign in process is terrible and it constantly prompts you. You will find yourself standing outside a common area lock while carrying things and trying to go through their 20 required steps just to log in. The trying to find the lock you need to open. It would be great if you could tap your phone to open or at least have TRUE face ID instant login to the app not a redirect to a mobile site to enter credentials! P.S. I work in the tech industry… This is not user error, this is a horrible app. Look at how solid Open Path or several other apps are. You have to step up your QA game with your dev team!
Developer Response Dec 8
Thank you for sharing your detailed feedback. We understand the frustration caused by the sign-in process and have since fixed that issue in a software release. We’re excited to share that we’ve released resident key in Apple Wallet and Google Wallet, providing the tap-and-go experience you’re looking for. Please check with your property manager to see how to upgrade and enable this feature. Your input is valuable as we continue to refine the app, and we appreciate your patience during this process. If you have additional suggestions or need assistance, please reach out to your property manager.
App is terrible
05/10/2024

5 months ago
Our apartment complex recently went digital with our locks and we constantly get logged out. The app times out. We sometimes have to wait 3-4 minutes to get logged back in and for our lock to be activated. In the event of an emergency this would be a disaster. In the rare event we aren’t timed out it works fine but far too inconsistent and inconvenient for me to rate it anything better than a 1 star. It’s not just us either, it’s literally everyone we talk to in our “high end resort community”.

Developer Response
Thank you for your feedback. We take this issue seriously and hope your experience has improved with recent app updates. Please report any issues to your property manager and they will work with our team to improve your experience.
App is terrible
05/10/2024

5 months ago

Our apartment complex recently went digital with our locks and we constantly get logged out. The app times out. We sometimes have to wait 3-4 minutes to get logged back in and for our lock to be activated. In the event of an emergency this would be a disaster. In the rare event we aren’t timed out it works fine but far too inconsistent and inconvenient for me to rate it anything better than a 1 star. It’s not just us either, it’s literally everyone we talk to in our “high end resort community”.
Developer Response 07/01/2024
Thank you for your feedback. We take this issue seriously and hope your experience has improved with recent app updates. Please report any issues to your property manager and they will work with our team to improve your experience.

* Enhanced flow for updating Access from the My Access tab * Streamlined firmware update process for wireless devices * Bug fixes and performance improvements