SproutAbout 4+

As a Manager I miss the ability to have the app on my phone to get alerts and easily communicate with families. I constantly have to refresh the page throughout the day as it freezes often. I have to continuously log in to see if a family needs anything as there are no pop up alerts.

Over the last month we experienced terrible weather in our area resulting in major power outages. My phone was the only reliable source I had to communicate. Having a management version available to communicate with families and get pop up alerts is a necessity. I also do not like the fact that I can not actively communicate back and forth with staff in the way which brightwheel functioned as our schools don’t have communication systems.

Lastly, as a Director I feel I should have access to easily see each child’s newsfeed to ensure all the proper updates are being inputted which is lacking.

We sincerely apologize for the troubles you've had with the app. With every new app version, we are introducing new features and improving existing ones. Your feedback will only help us improve further. We'd be happy to take a look into any problem you encounter, please contact us at support@sproutabout.com. Thank you.

Since Day 1 of using the app, I have been unable to read messages from my child’s Care Circle. I receive the notification that it was sent and can read the first few lines of it, but after selecting the notification, I am brought to a blank screen within the app with no error codes and am unable to see the group the message is in. I have tried logging out of the app, uninstalling/reinstalling the app, and restarting my phone to no avail. I was told to take screenshots of what I was seeing and send them to the Tech Support team to investigate, which I have done. I also received two case numbers that documented the issue. I might have been able to overlook this as glitches within the app, but the clincher is that I have both called and emailed the SproutAbout Tech Support team about this issue with the information they requested and have not received any additional support or acknowledgment on this case. It has been over a week with no call-back or response to my app issues. As someone who works in the Tech Support/Customer Service industry, it’s really frustrating to be on the other end of the line where you’re waiting for a reply with no indication of where the investigation is sitting or if a solution is around the corner.

Edit: App issue was resolved; while I thought it was a bit of a wait, Tech Support associates did call back and escalate the issue, and it was fixed next day.

Hello, we sincerely apologize for the troubles you've had with the app. To assist with this issue, it would be helpful to have a little bit more information. If you can provide a case number as well as your contact information to SproutAbout@learningcaregroup.com we will reach out directly ensure your problem is resolved.

It’s a decent app…when it works properly. The video section is unbelievably glitchy. Whenever I try to use it I get a note that there are unlimited 30 minute viewing windows which is fine but as soon as you try to view it freezes then you have to fuss with the app to get it to display the message to allow you to view again. This seems to happen lately whenever I try to view video which seems odd. Assuming this is a new addition because that didn’t previously happen. It’s absolutely annoying so I hope this is fixed sooner rather than later. The app also doesn’t always send messages so I echo the sentiment of others on this. I’ve logged in and out and even restarted my phone to see if it resolves the issue but it doesn’t so the issue definitely seems to be with the app itself. Also it occasionally will say there are no active children enrolled on the account but then the app will miraculously show them after a bit more fussing with the app. Not sure what is going on behind the scenes with the app but hopefully the bugs are worked out soon.

Thank you for providing this feedback. The SproutAbout team is closely monitoring reviews to better understand your needs. Please contact our dedicated support team at 1-877-SPROUT2 or support@sproutabout.com so we can help you resolve any technical issues as quickly as possible.