NEW ■ Resolutions by Item Chart Added a new pie chart that shows how resolutions are distributed across items for better visibility. IMPROVED ■ Action Required Issues Issues marked as Action Required no longer expire, so nothing slips through the cracks. ■ Issue Creation UI Made small UI improvements to make creating issues quicker and clearer. ■ Simpler Analytics Removed the Return Likelihood tracking category to keep analytics focused and easier to understand. FIXED ■ Analytics Time Frame Fixes Resolved minor inconsistencies in analytics time frames for more accurate reporting. ■ Minor Bug Fixes Fixed a few small bugs to improve stability and reliability.

■ General Improvements Made small updates to keep the app running smoothly.

■ General Improvements Made small updates to keep the app running smoothly.

NEW ■ Biggest Opportunities Insight Added a new actionable insight that highlights your restaurant's biggest opportunity and shows how many guest issues can be reduced in that area. IMPROVED ■ Better Item Sorting Items are now ordered by popularity instead of alphabetically. The items you look for most appear first, so you no longer have to scroll past breakfast or catering to find entrees. ■ Better Analytics Experience We removed less useful charts and improved the language across actionable insights for a clearer, more focused analytics view. ■ Easier Navigation Tapping the Guest Issues tab now acts like a back button when viewing an issue's details, making navigation faster and more natural.

IMPROVED ■ General Improvements Made small updates to keep the app running smoothly.

IMPROVED ■ Faster Performance The app now loads much faster so it is ready when you need it. ■ Onboarding Experience We made improvements to onboarding to make setup clearer and easier. ■ Subscription Management You can now manage your subscription directly from Restaurant Settings. ■ UI Enhancements Small design updates for a smoother, more polished experience.

IMPROVED ■ General Improvements Made small updates to keep the app running smoothly.

IMPROVED ■ Onboarding Experience Made small improvements to onboarding to make getting started smoother.

IMPROVED ■ Smarter Push Notifications Push notifications now open directly to the related guest issue's details screen for faster access. FIXED ■ Shared Access Fixes Fixed minor bugs with activity logging in Shared Access to improve accuracy and reliability. ■ Issue Editing Fixes Resolved an issue where changes to the occurrence date or email didn't appear immediately after editing.

IMPROVED ■ General Improvements This update includes small enhancements to keep the app running smoothly and reliably.

FIXED ■ Stability Update We removed a third-party service that was causing crashes to make sure the app stays reliable and usable for your team.

FIXED ■ Minor Improvements We made small UI updates and fixed a few bugs to keep things running smoothly.

IMPROVED ■ Easier Access to Your Restaurants The location switcher is now available on every tab bar screen, making it faster to switch locations and access restaurant settings. ■ Faster Data Refresh Pull to refresh is now available on more screens and works better, ensuring you always have the latest information when you need it. ■ Updated App Icon & UI Tweaks We refreshed the app icon and made small UI improvements for a cleaner look. ■ Better Invite Handling You can now manually accept invites by entering an invite code. This makes it easier to join on shared devices or when deep links are not working. Invite codes are also shorter for easier entry.

IMPROVED ■ More Customizable Onboarding You can now set default issue types, order methods, expiration settings, and handling costs during onboarding. This gives you more control from the start. We also added clearer descriptions and animated demos to the welcome guide. ■ Easier Issue Settlement The "Mark as Settled" (without a resolution) option is now in the issue details screen under the resolutions section. No more extra steps in the edit screen. ■ Added Email Field for Issues You can now enter an email address when creating a new issue to make follow-ups easier. ■ Smoother CARES Contact Import The import process now works better with the new email field. The Import Results Summary screen is also clearer. ■ Easier Resolution Editing Editing resolutions is now more intuitive. This also fixes an issue on Mac where swipe actions were not available.

NEW ■ iPad-Optimized View We've updated the iPad experience! The app now scales up beautifully, making it easier and more intuitive to use on larger screens. IMPROVED ■ Minor UI Improvements Enjoy a cleaner and more polished interface with subtle improvements that enhance usability and overall navigation. FIXED ■ Minor Bug Fixes We've squashed some minor bugs and made under-the-hood improvements to ensure a smoother and more reliable experience.

NEW ■ Multi-Restaurant Support You can now create and manage multiple restaurants in the app, making it easier for multi-unit teams to stay organized. ■ Resolution Methods We've replaced the "Send to App" feature with new Resolution Methods. Now, when creating an issue, you can choose how it will be resolved: in person, with a app reward, an offer card, or custom instructions. Issues that need follow-up are tagged as "Action Required," with push notifications sent to alert the relevant users on your team. IMPROVED ■ Faster Navigation The main menu is now a tab bar, making it quicker to access key features. A new button above the keyboard also makes it faster to fill out text fields when documenting issues. ■ Better Activity Stream Activities are now grouped by date for better organization. Important activity details in Issue Details are highlighted in a special card for quick access. You can also sort activities in Issue Details to find what you need more easily. ■ Performance Improvement The app now loads 50% faster, making it ready when you need it most. FIXED ■ Polished Design We fixed a bug where dividers weren't showing on iPads and made small UI improvements for a smoother experience.

■ CARES Report Import You can now import guest issues directly from a photo or screenshot of a CARES Report, simplifying the process of tracking all issues in one place. ■ Settings Experience We've made several interaction, performance, and UI improvements across Settings for a smoother and more intuitive experience.

General improvements to make your experience even more remarkable.

NEW ■ Track Recovery Experience Measure guest satisfaction and likelihood of revisiting after settling an issue. ■ Issue Occurred Date Adjust the date an issue occurred, allowing for more accurate record-keeping. IMPROVED ■ Onboarding and Issue Resolution Made onboarding and issue resolution more delightful. ■ Performance and UI Experience improved performance and a smoother, more beautiful interface. ■ Issue Expiration Options Added a 60-day option to provide more flexibility when setting expiration dates for issues. FIXED ■ Save Button Issue Fixed an issue where the Save button was incorrectly enabled on category sheets. ■ Complaint Card Expiration Label Fixed the expiration label not updating correctly after settling or unsettling an issue. ■ Issue Display Fixed a bug that ordered issues in the wrong section.

NEW ■ Resolution Value Actionable Insight Added an actionable insight to the issue details screen, helping you compare the value of settled issues to the current issue. This provides insight into whether your current resolution offer may be enough to win the guest back. ■ Return Likelihood Category Added a new guest issue category called "Return Likelihood" to track how likely you think it is that the guest will return for their resolution. ■ Help Center Links Added links under certain features to help center articles, making it easier to learn more about specific functionalities. IMPROVED ■ iPad Experience Small UI improvements to enhance the iPad experience on iOS 18. ■ Color Scheme Adjustments Made small adjustments to the color scheme to improve consistency and app accessibility. ■ Profile Help Options Improved the help options in My Profile. ■ Guest Mood Tracking Replaced the Reactivity Rating category with Guest Mood to provide more helpful tracking options. FIXED ■ Minor Bug Fixes Fixed a small bug to improve the invite user experience.

NEW ■ Self-Service Onboarding You can now sign up and start a free trial directly in the app without needing a demo. ■ Quick Start Tutorial for New Users When a new user joins, they will get a quick guide to help them learn the app right away.

NEW ■ Self-Service Onboarding You can now sign up and start a free trial directly in the app without needing a demo. ■ Quick Start Tutorial for New Users When a new user joins, they will get a quick guide to help them learn the app right away.

NEW ■ Temporary Shared Access Mode You can now use temporary Shared Access to complete actions without needing to sign into Shared Access from Home. This eliminates permission errors and makes tasks faster in the moment. ■ Delete Users You can now delete users from your team directly in the app, without needing to contact support. IMPROVED ■ Issue Filtering We've added new options so you can filter issues by type and order method. ■ Shared Access Improved the Shared Access feature for better performance. ■ UI Improvements Made small updates to improve the look and feel of the app. FIXED ■ User Profile Updates Fixed an issue where changes to user profiles didn't show up right away. ■ Minor Bug Fixes Resolved some minor bugs for a smoother experience.

NEW ■ Measure Waste by Weight or Volume You can now measure waste by weight or volume, in addition to quantity. ■ Clear Category Selections Added the ability to clear category selections for issues and waste. ■ Issue Activity Stream A collapsible activity stream has been added to the issue details screen for easier viewing. ■ Require Category Selection You can now require category selection for issues and waste to ensure complete data entry. ■ Mark as Settled Button Added a button to mark issues as settled without needing to add resolutions. ■ Notification Options New notification options for Marked as Send to App, Waste Recorded, and Waste Donated. ■ Activity Stream Navigation Tapping issue activities in the activity stream will now bring you to the issue details screen. ■ Notification Navigation Tapping an issue notification will take you to the issue details screen. IMPROVED ■ Improved Donation Toggle The mark as donation toggle has been improved for better usability. ■ UI Improvements Various UI improvements throughout the app for a more beautifully simple experience. ■ Improved Editing Made editing easier to find and more intuitive throughout the app. ■ Category Type Selections Creating or editing categories now displays type selections in a more intuitive manner. ■ Improved Speed and Performance Optimized the app for better speed and performance. ■ Pull to Refresh Added pull-to-refresh functionality across the app. FIXED ■ Minor Bug Fixes Addressed minor bugs.

NEW ■ Shared Access We've introduced a game-changing new feature for easier team device sharing. Tap the door icon, enter your PIN, and access your account without needing your email and password. Note: Admins can configure team PINs in Settings → Users → Edit User. Create a 'Service Account' to stay signed in on shared devices. ■ Notifications We've introduced notifications to help you stay updated more easily. Get alerts for new and settled guest issues by configuring in My Profile → Notifications. IMPROVED ■ Location Switcher Instead of tapping the location icon at the top left, you can now tap your location name with a drop-down arrow to switch locations. FIXED ■ Activity Stream Previously, the activity stream under the details screen wouldn't immediately display new activities. Now, it's as it should be.