Surterra the company is wonderful. I haven’t had a single bad experience. Surterra’s app is one of the worst I’ve ever used, and it’s definitely the most pointless. After linking my existing account I have 433 message notifications; I assume one for every email I’ve been sent since signing up? All the ‘messages’ say that I can’t read the email on the app - what the heck is the point, then? And why do I have to click each and every one individually to clear it, especially when it takes ten seconds or so to clear after clicking it? Also, why bother having a shop section if you’re just going to take me to a browser to log in again? Seriously, what is the point of this app? The current use seems to be to alert me to an email I have to open in my email app, and see how many loyalty points I have before I’m redirected to shop in a browser. It’s easier to just NOT use this app, and that’s not good. You all wasted your money developing this.

I love the selection and service in the store, but the app is unbelievably useless. It glitches constantly and with varying ways, not just one or two. Some issues I’ve experienced are selections not staying in the “cart” while I continue to shop, and the app refusing to open because it doesn’t know where I am (my full address and preferred store are entered). Hopefully a new app will be developed soon to enable a better experience with online shopping and purchasing. Surterra… please get on this, you’re losing customers because of this horrendous app.

Not sure the point of this app. It tracks your location even when you’re not using the app which drains your battery, not sure why they do this. The “shop” feature is just the new website framed pop-up in the app, which causes scrolling problems, doesn’t remember items in your basket if you exit out, etc. As of right now until they make the app more useful than just the website and update their constant location tracking, it’s not worth it.

I hate to drop a one star on anything related to this great dispensary. However, since I’m rating the app, one star is most appropriate. I’ve never been so frustrated with any app I’ve ever had on my phone. Maybe it’s a tactic to make us need to smoke weed about it? Way too many bugs. Sends me back to home page after about 10 seconds of shopping. Sometimes makes me log in several times even though I’m using a saved password. Oh yeah and can sometimes take a lifetime to realize I’m in a legal area to even let me shop. I’ll just be a walk-in til this gets sorted out.