We made several updates to myPRES Member Connect to make it easier to use and to help members get the support they need. These updates include: -A new help form for Spanish-speaking members, making it easier for them to get assistance. -Improved support for screen readers and simpler navigation, so more people can use the app comfortably. -Faster page loading, helping members find what they need more quickly. -A new link for Health Plan Marketplace members to make bill payments, making it simpler to manage their payments. -A new “Tap to Dial” button on the member ID card, allowing members to call for help with one touch. -We fixed an issue where some members saw a message saying their plan was not active, even when it was. The app now checks both the start and end dates of a plan, so the correct plan shows up. These improvements help all members manage their health with more confidence and ease.

We’ve made key improvements to enhance accessibility, streamline support, and deliver a more personalized experience in myPRES Member Connect. This update includes: -Added a new Provider Directory content -Improved screen reader support and navigation -Faster access to pages -Added new link for Ambulance bill pay -Support for survey feedback and updated contact tools These updates help ensure all users can engage with their health journey confidently and easily

This update introduces key enhancements to accessibility, support, and user experience within myPRES Member Connect. What’s New • Added a new Pharmacy Services page • Improved screen reader compatibility and navigation • Increased page load performance for faster access • Introduced survey feedback options and updated contact tools These improvements support a more inclusive, responsive, and personalized experience for all members.

We’ve made key improvements to enhance accessibility, streamline support, and deliver a more personalized experience in myPRES Member Connect. This update includes: -New location for the Live Chat feature -Added a Find a Provider icon main dashboard -Update to the Spanish translation process -Optimized dashboard and menu layout -Improved response times to backend processes These updates help ensure all users can engage with their health journey confidently and easily.

We’ve made key improvements to enhance accessibility, streamline support, and deliver a more personalized experience in myPRES Member Connect. This update includes: -Improved screen reader support and navigation -Faster access to Live Chat and virtual care options -Clearer registration and verification steps -Optimized dashboard and menu layout -Support for survey feedback and updated contact tools These updates help ensure all users can engage with their health journey confidently and easily

We’ve made key improvements to enhance accessibility, streamline support, and deliver a more personalized experience in myPRES Member Connect. This update includes: -Improved screen reader support and navigation -Faster access to Live Chat and virtual care options -Clearer registration and verification steps -Optimized dashboard and menu layout -Support for survey feedback and updated contact tools These updates help ensure all users can engage with their health journey confidently and easily

We’ve made key improvements to enhance accessibility, streamline support, and deliver a more personalized experience in myPRES Member Connect. This update includes: -Improved screen reader support and navigation -Faster access to Live Chat and virtual care options -Clearer registration and verification steps -Optimized dashboard and menu layout -Support for survey feedback and updated contact tools These updates help ensure all users can engage with their health journey confidently and easily

We’ve made important updates to enhance accessibility and simplify your experience. Improved Language Support: We've removed English-only content from the app’s codebase, making it easier to deliver updates in multiple languages. This helps us provide a more inclusive and responsive experience for all users. Simplified Virtual Care Access: The virtual care landing page now includes all available service options and direct links, making it easier for members and patients to find and access the care they need.

We made optimized accessibility myPRES Member Connect to deliver a more personalized experience. This update includes: -Screen reader support and navigation -Dashboard and menu layout -Pharmacy Benefit Manager information -Language translation functionality for Spanish speakers These updates are intended to provide all users with the abilities needed to engage in their health journey with greater ease of use.

• Improved Accessibility: Enhanced navigation for user utilizing the voiceover functionality • Updated Personalization Rules: Tailored experiences designed to meet your individual needs. • New Virtual Urgent Care Functionality: Rolling out improved capabilities for more efficient care

We’ve made key improvements to enhance accessibility, streamline support, and deliver a more personalized experience in myPRES Member Connect. This update includes: -Improved screen reader support and navigation -Faster access to Live Chat and virtual care options -Clearer registration and verification steps -Optimized dashboard and menu layout -Support for survey feedback and updated contact tools -Corrected issue with the Provider Directory resource These updates help ensure all users can engage with their health journey confidently and easily.

We’ve made key improvements to enhance accessibility, streamline support, and deliver a more personalized experience in myPRES Member Connect. This update includes: -Improved screen reader support and navigation -Faster access to Live Chat and virtual care options -Clearer registration and verification steps -Optimized dashboard and menu layout -Support for survey feedback and updated contact tools These updates help ensure all users can engage with their health journey confidently and easily

bug fixes for better user experience

bug fixes for user experience

-New Chat with Us -Updated Fonts for uniformity -Improved error handling -New Feedback tool

-Improved Accessibility: Enhanced navigation for user utilizing the voiceover functionality -Updated Personalization Rules: Tailored experiences designed to meet your individual needs -New Virtual Urgent Care Functionality: Rolling out improved capabilities for more efficient care

bug fixes and accessibility enhancements.

-Hotfix for Message Center email verification

-Technical enhancements

-Improved accessibility/screen reader focus on login and registration page -New native page for UniteUs Assistance Request Form -Technical refinements on Contact Information page and accumulator features/page -Improved mobile app user experience so it’s in further parity with the myPRES Web experience -Multiple cosmetic bug fixes

-Smart banner functionality -Refinement of error messages for password reset and email/mobile phone verification -Improved mobile app user experience so it’s in further parity with the myPRES Web experience -Multiple cosmetic bug fixes and technical refinements

Hotfix for smart paperless alert banner

-Updated: -Contact Information page to allow for: -e-mail and mobile phone number verification -capturing member consent for email/SMS communications -Added email and text preferences options to the Communication Preferences page -Improved mobile app user experience so it’s in further parity with the myPRES Web experience -Multiple cosmetic bug fixes and technical refinements

-Added Deductible Widget -Added Out of Pocket Summary mobile native page -Redesigned Contact Us page -Improved icon and page navigation -Fixed downloading/printing of Prior Authorization detail summary -Improved mobile app user experience so it’s in further parity with the myPRES Web experience -Multiple cosmetic bug fixes and technical refinements

Hotfix for Centennial Care to Turquoise Care rebranding