I live like 2 blocks away and always pre-order my food (I have chronic illness and need to get in and out sometimes). I eat there a good amount. The new update forces you to agree to marketing messages in order to access ordering?!?!?! Why? You have my number for order updates and logging in but I don’t want marketing texts from you! Sigh. I guess I’ll just order pizza tonight and from now on. That’s technically closer to me.

First time using the app and I couldn’t press the far left or right bottom menu buttons (which included the order button 🤦‍♀️). None of the fields properly use the native auto complete. Editing a burger in your cart doesn’t allow you to modify the items on the burger unless you change the type first, meaning for example you have to change it to a double and back to a single in order to modify the item. No Apple Pay support. I got a reward of fries for signing up (yay!) that I couldn’t redeem (boo!). During sign up there’s a “email opt-in” checkbox that is checked by default with no indicator that unchecking it won’t let you register. I’m assuming this is a simple white label of a mediocre PWA that Paytronix or whatever they are called uses for all of their clients, which kind of makes the issues more disappointing since you’d think improvements from other clients would make each new one a better experience. Well there’s some free QA notes for you…Killer Burger I hope your not hurt by the meh app experience because your food is great!

The delivery function of this app does not work. It aways tells me "Something went wrong" or "please try again". Absolutely pointless. No help from support, does little more than link your rewards points to the email account, but since you can't order through the app, you don't get your rewards. Bring back the old app: it may have been a janky website reskin, but at least you could place an order. Isn't it 2025? Why is it so difficult to have a functioning app?

I downloaded the app, my fingers trembling with anticipation as I added the order to the cart. But when it came time to enter my credit card information, the thrill turned to dread. I tried two different cards, each one a lifeline tossed into the abyss, only to watch them vanish into the dark void of rejection. Frustration bubbled up as I grappled with the irony: here I was, ready to indulge in a feast with my family, only to be thwarted by this digital specter of failure. What a cruel twist, a joke played by the universe, leaving me feeling like a ghost in my own home—a waste of time, indeed.