Not only was their website easy to use with lots of design options and ways to filter that made making the perfect Christmas Card a breeze, but when an issue came up they handled it amazingly. Due to no fault of my own or Shutterfly’s my city incorrectly assigned my new home with the wrong address. This wasn’t caught or changed until after I had placed my order on December 1st. The address was reassigned to me today on the 10th of December. I used the chat feature to first try to update my order and change the address on the labels I had ordered. Seeing as they were expected to be delivered Friday it was too late to change. They told me I could cancel the order, receive my refund, and place a new order. When I expressed concern over not getting the order in time to mail out before Christmas(original order was 2 weeks). They gave me a credit on my account to help cover paying for expedited shipping. All seemed well until I put the items in my cart and it was going to be $60 more than my original order for the same exact items. This time I opted to call because it wasn’t as straight forward. I wasn’t sure if they could do anything to help seeing as it wasn’t their fault. But they went above and beyond to make sure I got what I wanted and at the same or better price than my original price. They were also kind and apologetic of my situation even though it wasn’t their fault at all. I am very pleased and would definitely order with them again!

I chose Shutterfly because I was given a mug with pictures of my dogs, which was the coolest hostess gift I’d ever seen. So I decided to create Christmas gift mugs with appropriate photos for a few friends. The Shutterfly website nearly defeated me, as I do not own a computer, but do all web work on an iPad. Had it not been for Maria, who had the misfortune to be working customer service both times I called in desperation, I would never have succeeded in placing the first order, let alone the second three, which I placed today. You should promote this woman, give her a large Christmas bonus, and then you would be well advised to work on your website so that it is able to play nicely with iPads. Incidentally, I first ordered the three mugs I am replacing with today’s Shutterfly order from a less expensive vendor, precisely because it had so agonizing to complete the first Shutterfly order. They were so disappointing that I bit the bullet and tried again with Shutterfly. Without Maria’s help, I could not have done it.Several days and two more orders later: I LOVE your products. I LOATHE your website. But I’m getting better at wrestling it into submission: at least I didn’t have to bother your customer service people this time, and instead of 4 hours start to finish, I managed to place an order in about half an hour. Turns out website prefers phone to iPad. Might be a good idea (duh!) to put that info somewhere prominently displayed on the website.

I really can’t say enough about Shutterfly. My only negative thing to say is about the price of shipping. It is kind of expensive and usually counts per item. That stops me from ordering more than I would like to! But I have had such a great experience designing, shopping, and ordering with them. I am absolutely pleased 100%. I have never had a bad experience with them. I have been ordering from this company for many years and have bought tons and tons of items. I order from them at least 2x a month and that’s not exaggerating. One time I received the wrong item only because it was around Christmas time. But I got the correct item a week later and never had to worry about keeping track of it. I love all of the promotions they send through my email. It keeps me coming back for more. I have ordered things for almost everyone in my family and given lots of gifts and there is not one that I can shake my head at and say I wish I didn’t order this. I am so very thankful to have found and be part of this company. If you are reading this and have ordered then you know what I am talking about. If you have not ordered then what are you waiting for. Stop reading and go right to Shutterfly and order something right NOW! You will be a happy returning customer for life. Truly amazing and very very happy. Thank you Shutterfly for making my holiday shopping and gift giving so simple and easy. Sincerely, A life long satisfied customer (2018)

Update. Too confusing for discounts with multiple orders. I spent 30 minutes trying to get applicable discounts. Eg. 4 free items. Update….update. Your work is good and much easier to order. I wish your postage wasn’t so high. Aldo it’s not clear how to buy photos locally. Save lots of money but I can’t figure it out. your offers are better snd it is easier to work simp,e projects. Thanks for continually improving. update...they fixed the bug that made editing so frustrating. Only problem is...first tier of reps are not proficient in English. But hurray. That frustrating bug was fixed. And free pages as a promotion on occasion is a great benefit. st discovered this amazing company and I'm hooked. Wonderful products and systems and ideas. They have really thought through the ordering process too. But I think their software is awkward. Very problematic (that's kind) on the iPhone ap. It seized up several times and my whole iPhone crashed. Also, not consistent. Offers they made for iPhone didn't work....like ordering free photos. And using the app to create a book on my iPad was time consuming and awkward. It was fun though. Prices are great with sales too. Advice: clean up the bugs on the iPhone process. And make customizing on the iPad smoother. Keep up your great customer service too. Update. They thought of most things. Much easier to order. Good deals. Another update. Special offers are confusing and poorly engineered. Too confusing and doesn’t always work. Excellent customer service reps.