CPI Security inTouch 4+

CPI Security

    • 4.1 • 1.2K Ratings
    • Free


Now CPI makes it just as easy for you to stay connected to what really matters most: your home and family. With the NEW inTouch App from CPI Security, CPI customers can monitor and control their home or business security system through iPhone and iPod touch!

With the inTouch App you can -

* Arm and disarm your CPI Security System.
* See what doors and windows are open in real time.
* Be notified when the system is armed or disarmed.
Great for school-age children!
* Access a 30 day event history.

Email and Text notifications –

With the inTouch service you can set up email and text notifications to come to your iPhone or iPod touch in real time –

- when an alarm event occurs - fire, water leak, intrusion, or medical panic
- when a specific user arms or disarms the system
- when someone opens a door or window
- if you left a door or window open
- if you forgot to arm the system
- if your safe, gun or liquor cabinet is opened
- if someone attempts to login to your inTouch account
and more!

*Functionality depends on the level of inTouch service you have subscribed to. A CPI inTouch user login and password are required to log into this app. Visit www.cpisecurity.com/intouch to learn more or to sign up for service.

What’s New

Version 4.21.15

• Behind the scenes improvements to power future features

Ratings and Reviews

4.1 out of 5
1.2K Ratings

1.2K Ratings

KingTutt64 ,

Less than 24hrs after install

As a new user, I’ve already discovered a few nuances about this application. I have noticed that it does not update any of the user settings setting from device to device when all devices are on the same network and wi-fi. If I change it from iMac, or iPhone, or iPad, it should update news settings for everything. But it doesn’t. Not sure if this only works from the control panel, but if so, that kind of defeats the purpose, right?

Also, I’ve looked into renaming 1 of my outside cameras, via user manual to a new name besides the “camera model name” that the technician forgot to rename for me, but it doesn’t appear I’m privy to changing it. And I’m speaking specifically about the Trigger name, not the Recording Rules name. I.e. When Object Detection is reported by ADC-VC826. I also looked into the advance setting on the panel...zilch...nodda...nope!

SVR issues ,

SVR Issues

Service is ok for a simple system. However, considering the system runs on WiFi, there is always some form of troubleshooting issue. I can never play my SVR and after troubleshooting, it will say device found but when I go to playback video again, there is another message to troubleshoot. My upstairs panel always need to be reconnected and is always losing internet which is annoying in the middle of the night when you’re trying to sleep and can’t find a way to just turn the panel off since it isn’t working and shining bright in the room. Seems as tho CPI needs to find a better way to offer service other than through WiFi. I would hate for something to happen at my home and need video and can’t even access it. They should definitely think about updating their service in a different manner. To have 4 cameras and not be able to playback video on them is ridiculous. I mean I understand people put up cameras for show sometimes but we actually would like to keep an eye on our property. Not sure if this issue is a service issue or an app issue. But it definitely is a CPI issue.

QB_Trans ,

Delayed doorbell & other camera feed

Personally. I would not have service today with CPI had it not been for the 3.5 year contract I signed. As I think back - this is why CPI require lengthy contracts...they know their company has issues. I use another monitoring company for my rental properties. I receive real time video feed/notifications every time motion is detected. Video is then saved automatically for future viewing. Not the case with CPI. My door bell camera detect motion, however the video footage is selectively pixelated, with some people totally removed from the footage. Once movement cease, the camera goes back to normal. You can hear commotion but bodies are pixelated or vaporized. I reported this several times to CPI and advised them this issue seems wrong and selective. It has been 2.5 years and nothing has changed. So I have had to buy a secondary (not via CPI) camera to capture all live footage. When I call CPI customer service to report what’s happening, no one has answers. They blame it on the equipment. Ummm. I am under contract so why do they care about delivering an actual service that I pay for. I do not recommend CPI.

App Privacy

The developer, CPI Security, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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