Mobily - موبايل‪ي‬ 4+

The customer service is way Mobily has is no where to be compared with other service providers. Fast, reliable and excellent customer service. That’s way I have no intentions on switching over to another company.
Thank you Mobily

Overall this app is easy to use. They could improve the way a person renews prepaid plans. It’s very confusing. If you have time left on the plan but no data, and you have available credit for the cost of the plan, it doesn’t automatically renew until the time runs out. If you try to “renew” the plan, you get a message that you’re already subscribed to the plan. You have to manually “unsubscribe” to the plan and resubscribe. During that time you have no internet access. So you have to borrow someone else’s internet. The debit card payment system is also very inconsistent. Once I tried 6 times to recharge using my debit card. I got a text message from my bank with the pin number ant typed it in and then it just sits there saying “processing payment” and the transaction never goes through. I then bought a load through a bakala and reloaded it that way. The app definitely needs refinement.

Warning: Renewing your Fiber Internet subscription with Mobily is a trap! I was lured by tempting offers to renew the contract, but my experience was unbelievably bad. After renewing the contract, the internet service was disconnected three times in a span of 5 months without any reason, and repairing was delayed for up to 10 days without compensation. The company justifies this by claiming a lack of technical support, yet they offer same-day installation for new customers! Beware! They do this on purpose because their contract states that if you stop the service for any reason, you have to pay a fine exceeding 1000 riyals.

تحذير: تجديد اشتراك خدمة النت فايبر مع شركة موبايلي مصيدة! تعرضت لعروض مغرية لتجديد العقد، لكن تجربتي كانت سيئة بشكل لا يصدق. بعد تجديد العقد، تم فصل خدمة الإنترنت ٣ مرات في فترة ٥ شهور دون سبب وتأخير إصلاحها لمدة تصل إلى ١٠ أيام دون تعويض. الشركة تبرر ذلك بعدم توفر فني الدعم، لكنهم يقدمون خدمة تركيب في نفس اليوم للعملاء الجدد! حذارِ! يفعلون ذلك بقصد لأن عقدهم ينص على دفع غرامة مالية تزيد عن ١٠٠٠ ريال .