Yandex Go: Taxi Food Delivery 4+

The app is working very bad, you can’t see the car if it’s coming or not. App doesn’t show correctly your actual location and not shows right location of your destination. All the time drivers choose the longest way to your destination. Most of the drivers are from Uzbekistan and Azerbaijan. I had an episode when the driver was going the opposite way I needed and when I started to complain about it he blocked the doors and asked for more money. I wouldn’t recommend to use this app, especially for the girls that travel alone. It is simply dangerous!!!

I had an incredibly unpleasant experience with this food delivery app. From start to finish, it was a nightmare. The customer service was abysmal, the delivery was late, and the overall attitude was unprofessional. The worst part was the behavior of the courier guy. Not only was he rude and aggressive on the phone, but he also hung up on me multiple times. When I tried to explain an address mistake, instead of helping, he yelled at me and demanded I correct it immediately. Even when I reached out to their support team for assistance, they were unable to provide any meaningful help. To make matters worse, they cancelled my order without my consent, leaving me unable to pay cash as I had originally planned. It's utterly disappointing that in a country where cash payment is common, they couldn't accommodate it properly. Additionally, it's worth noting that they cannot speak English, which makes communication even more challenging. I strongly advise against downloading this app or ordering from them. Save yourself the trouble and find an alternative because this one is simply not worth the hassle.

I’ve attempted to use this app 6 times now as a tourist. Twice the driver failed to show up and appears stopped along the way. Once, the driver didn’t show up but started the ride anyway. Obvious scam. Once, I waited several minutes, driver was coming, then he texted me in Serbian asking ME to cancel. Twice it worked, though one of those times I had to go find the car on another street. The app itself is lame and isn’t gps accurate like U in connecting you with the driver. It also doesn’t translate driver messages into your language. And setting it to English is difficult unless you read Serbian. My impression is that the drivers use Yandex as a last resort, ie when there’s not another fare at the time. And they are quick to abandon Yandex when something better comes along,even if that’s on the way to get you. I will say, they responded fairly quickly with a refund with the driver that scammed me.