PedidosYa - Food Delivery

Name: PedidosYa - Food Delivery
Rating: 4.7 (86896 reviews)
Author: Pedidos Ya S.A.

Food, Grocery & More!

Free

87K Ratings
Ages

13+
In-App Controls
Category

Food & Drink
Developer

Pedidos Ya S.A.
Language

EN
+ 1 More
Size

117.7
MB

More than ever, ask for whatever! With PedidosYa on your phone, you'll be able to fly into a world of wonder! The best part? We deliver your deepest cravings wherever you want in just minutes! You can order online straight from the best restaurants, grocery stores, pharmacies and many more! Anything you want in just three steps: Choose from the menu, order what you want and we deliver it to you! You want it? You got it! - Explore all the new hot places around your area - Reorder your last items easily - Enjoy all the deals and exclusive promos - Read and write comments about our partners We're flying to you! - Customize your order - Choose all your favorite items - Schedule the time of your order - Select the payment method that suits you We deliver your order wherever you want - Keep you posted with your order status - Track your order LIVE - Need assistance? Our help center is here for you! Are you in Argentina, Bolivia, Chile, Dominican Republic, Paraguay or Uruguay? We love to make your life easier by delivering your orders in minutes!

Ratings & Reviews

4.7

out of 5

87K Ratings

Credit card won’t work
04/29/2018

LordBMSX
Tried various times with credit card and won’t work. Online help suggestions include , not trying to repeat the order, try not to make purchases with said card before purchasing again and my favorite, just pay cash. Paying online shouldn’t be an option if the credit card won’t work and then when asking customer service how to amend the situation they place the blame on me. Would be an excellent app if I weren’t forced to pay cash only. Defeats the entire purpose.

Developer Response
Gracias por dejarnos este comentario :)
Credit card won’t work
04/29/2018

LordBMSX

Tried various times with credit card and won’t work. Online help suggestions include , not trying to repeat the order, try not to make purchases with said card before purchasing again and my favorite, just pay cash. Paying online shouldn’t be an option if the credit card won’t work and then when asking customer service how to amend the situation they place the blame on me. Would be an excellent app if I weren’t forced to pay cash only. Defeats the entire purpose.
Developer Response 09/04/2019
Gracias por dejarnos este comentario :)
La peor experiencia con esta app. WORST APP.
07/11/2023

MManuel44
El servicio al cliente es ineficiente. Al parecer no hay filtro con quién trabaja para ellos como repartidores, la primera y última vez que ordené en República Dominicana a través de esta app el repartidor se quedó con mi comida y cuando pedí reembolso la app seguía automatizando que debía “corroborar mi identidad” para hacerlo, incluso cuando ya había enviado repetidas veces mi documentación. LO PEOR de todo es que al día siguiente que reclamé el robo, descubrí que los repartidores tienen acceso a tu número de teléfono y me empezó a contactar vía WhatsApp diciendo que no se había robado nada. Que clase de medidas de protección al consumidor tienen? Altamente decepcionado. Por eso es que Uber sigue teniendo más demanda.Y en inglés también:I traveled to DR and decided to order food using this app. The first time I ordered the delivery person kept my food. I asked for a refund and they said I would get it after I confirm my identity, the app since I submitted the necessary info hasn’t given me any updates. Their costumer service is rude even though they’re the ones at fault. And THE WORST PART is that the drivers have access to your personal phone number, which lead in my case for him to reach out the very next day via WhatsApp complaining because I accused him of keeping my order. This app has zero security measures when it comes to protecting their customers. HIGHLY disappointed. Use Uber eats instead.
La peor experiencia con esta app. WORST APP.
07/11/2023

MManuel44

El servicio al cliente es ineficiente. Al parecer no hay filtro con quién trabaja para ellos como repartidores, la primera y última vez que ordené en República Dominicana a través de esta app el repartidor se quedó con mi comida y cuando pedí reembolso la app seguía automatizando que debía “corroborar mi identidad” para hacerlo, incluso cuando ya había enviado repetidas veces mi documentación. LO PEOR de todo es que al día siguiente que reclamé el robo, descubrí que los repartidores tienen acceso a tu número de teléfono y me empezó a contactar vía WhatsApp diciendo que no se había robado nada. Que clase de medidas de protección al consumidor tienen? Altamente decepcionado. Por eso es que Uber sigue teniendo más demanda.Y en inglés también:I traveled to DR and decided to order food using this app. The first time I ordered the delivery person kept my food. I asked for a refund and they said I would get it after I confirm my identity, the app since I submitted the necessary info hasn’t given me any updates. Their costumer service is rude even though they’re the ones at fault. And THE WORST PART is that the drivers have access to your personal phone number, which lead in my case for him to reach out the very next day via WhatsApp complaining because I accused him of keeping my order. This app has zero security measures when it comes to protecting their customers. HIGHLY disappointed. Use Uber eats instead.
Horrible customer service
10/21/2023

hotmami28
I ordered pizza and wings one night. The wings were the largest part of the order. The driver called me AFTER the restaurant had already made the pizza to say, “sorry but there are no wings”. I told him it was fine, we would just take the pizza. He delivers the pizza and gives me a receipt with the adjusted price. I told him the app still showed the larger amount ($25 difference). He told me not to worry, it was just an authorization and would come off. That never happened. I contacted pedidos ya support vía the app. This woman told me 3 times, “well the receipt on my end shows a pizza and wings and the total of xxxxxx”. No matter how many times I explained and even sent her the receipt that I got from the driver, she refused to give me my money back. Thank goodness for USAA! I reported the FRAUDULENT charge and they refunded me my money. It should not have taken all of that, when I had a receipt. Needless to say, I am deleting this app and sticking to Uber Eats or just going to get it myself.
Horrible customer service
10/21/2023

hotmami28

I ordered pizza and wings one night. The wings were the largest part of the order. The driver called me AFTER the restaurant had already made the pizza to say, “sorry but there are no wings”. I told him it was fine, we would just take the pizza. He delivers the pizza and gives me a receipt with the adjusted price. I told him the app still showed the larger amount ($25 difference). He told me not to worry, it was just an authorization and would come off. That never happened. I contacted pedidos ya support vía the app. This woman told me 3 times, “well the receipt on my end shows a pizza and wings and the total of xxxxxx”. No matter how many times I explained and even sent her the receipt that I got from the driver, she refused to give me my money back. Thank goodness for USAA! I reported the FRAUDULENT charge and they refunded me my money. It should not have taken all of that, when I had a receipt. Needless to say, I am deleting this app and sticking to Uber Eats or just going to get it myself.
Stealing
05/30/2020

Samuel Vela
This is probably the first time I have ever been compelled to write a review for an application I installed. At first, apart from some basic bugs, everything appeared to be working fine. However, once I started placing my orders is where everything went down hill. Once the grocery’s were picked up, the delivery men drive around for 30 minutes doing who knows what to your food, then when they arrive, covid-19 protocol is not being followed. Furthermore, the groceries came incomplete. Those 5 bananas, 3 beers, and chocolate bar you ordered? NAH! They only bring half of it. So when you file a report saying that your products did not arrive, they say sorry and send you a coupon to further use it in their application. This application is an atrocity to modern technology and the company should be shut down for not only a sub par service, but for the thievery masterminds behind this cartel of delinquents. 10/10 would not recommend this pile of trash of an application and service.
Stealing
05/30/2020

Samuel Vela

This is probably the first time I have ever been compelled to write a review for an application I installed. At first, apart from some basic bugs, everything appeared to be working fine. However, once I started placing my orders is where everything went down hill. Once the grocery’s were picked up, the delivery men drive around for 30 minutes doing who knows what to your food, then when they arrive, covid-19 protocol is not being followed. Furthermore, the groceries came incomplete. Those 5 bananas, 3 beers, and chocolate bar you ordered? NAH! They only bring half of it. So when you file a report saying that your products did not arrive, they say sorry and send you a coupon to further use it in their application. This application is an atrocity to modern technology and the company should be shut down for not only a sub par service, but for the thievery masterminds behind this cartel of delinquents. 10/10 would not recommend this pile of trash of an application and service.

We update our app frequently so you can order tons of options right from your iPhone. In this version you'll find performance improvements. Just for you.

Version 14.46.1

Dec 13

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Purchases
- Financial Info
- Location
- Contact Info
- Identifiers
- Usage Data
Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Search History
- Diagnostics