MidFirst Bank Mobile 4+

iPhone 7

I have used the app since I first heard about it an never have any problems it’s awesome to be able to use Touch ID to open the app makes it so much quicker for me!!! Depositing a check is also very easy an so convenient!! Thanks MidFirst for being a great bank an making life a little easier!! One more thing also great customer service I had to call to get help bc I switched phones an had to set all up again an couldn’t remember my password an locked myself out.... then remembered lol they helped me get it unlocked with ease an quickly an friendly! Answered all of my questions professionally an understanding! I have had some horrible experiences with banks in the past but since iv been with MidFirst I can honestly say the building the phone the app all in all are a pleasant experience!! Five stars!! 🌟🌟🌟🌟🌟🏦📱

First time using app

As a new MidFirst Bank account holder, this was my first time using the mobile app. Overall, I like the app, it’s easy to use and easy to understand. I gave it three stars because the mobile check deposit feature is quite cumbersome as compared to other banking mobile deposit features I have used. One feature I find to be an unnecessary step is having to input my email to email myself a copy of the deposit. I feel that I shouldn’t have to enter that information since MidFirst already has my contact information and either an email to me should automatic, or eliminated. Additionally, having to endorse the check is an extra step I don’t feel is necessary, although I understand it’s a fraud prevention measure. Lastly, the camera doesn’t automatically capture the front and back check images when the check is within the frame of the camera. Instead I have to manually capture the image and then press the correct button again to upload the image. In my opinion, these adjustments to the mobile deposit feature would enhance the user experience.

Developer Response ,

Thank you for the honest feedback. We're sorry your experience didn't meet your expectations. We’re always looking for ways to make the app even better.

No touch ID. Now even worse.

I have gone without Touch ID for probably 9 months now. Every time I turn it on it forces me to enter my main password to sign in. So I had it set up to a 6 digit passcode. And about 1 out of 6 times that still didn’t work. It would force me to put my real password in. Well now 2 days ago it did that with the 6 digit passcode again and I put in my real password and it gave me a message on the screen that said “Invalid credentials for this device. Pleas check your entries”..... What? Seriously? Still can’t sign it. If I get on Safari I can sign in. I can sign in on my MacBook on Safari. Why can’t I just sign in with the app? This is ridiculous. How can something go unfixed for so long. Every once in a while they push an update for the app and I get excited and read the update information and am disappointed when it still mentions no fix of these issues. I love MidFirst bank. I’ve used them for years. But if I’m being honest, it’s not out of the realm of possibilities for me to switch banks just so that I can see what’s in my account.