HomeTrust Mobile Banking

Name: HomeTrust Mobile Banking
Rating: 4.8 (3600 reviews)
Author: HomeTrust Bank

Finance

Free

3.6K Ratings
Ages

4+
Years
Category

Finance
Developer

HomeTrust Bank
Language

EN
English
Size

121.9
MB

Access your HomeTrust Bank accounts at home, on the road, or anywhere else with your iPhone or iPad. HomeTrust Mobile Banking app offers the services** found on HomeTrustBanking.com, including: • Access your accounts • Transfer funds • View balances • Pay your bills • Deposit checks* • Find a location It’s all fast and secure. *Certain eligibility requirements apply. Deposits may not be available for immediate withdrawal. Please contact HomeTrust Bank's Customer Care Center at 800.627.1632 for details. **Must be enrolled in Online Banking. Third party standard data and messaging rates may apply. Location permission is needed to find the nearest locations. HomeTrust Bank 10 Woodfin Street Asheville, NC 28801 800.627.1632 Member FDIC

Ratings & Reviews

4.8

out of 5

3.6K Ratings

Get locked out at least once a month!
07/08/2020

N8on2wheels
I have been locked out of my account routinely around once a month every single month for years now. I’m used to it. It’s just a part of life! Wake up and see if I can access my own money today! What’s this? Locked out again? And it’s a holiday weekend so I’m screwed for the next 3 days I can’t transfer money? FANTASTIC!!! I keep credit cards in all my vehicles now because I was stranded one time in a gas station at 1 am and had thousands of dollars in my account but could not get too it until the next business day. I had to spend the whole night locked in my car at a gas station and call the next day to get into my account. WORST BANKING APP EVER CREATED!

Developer Response
I'm sorry to hear that and I apologize for any frustration you have experienced. If you'd like to discuss the situation, please reach out to us at 800.627.1632 M-F 8:00 a.m. to 7:00 p.m. & Sat 9:00 a.m. to 3:00 p.m. and we can look into this for you to see if there's any way for us to assist. Thank you! -LR
Get locked out at least once a month!
07/08/2020

N8on2wheels

I have been locked out of my account routinely around once a month every single month for years now. I’m used to it. It’s just a part of life! Wake up and see if I can access my own money today! What’s this? Locked out again? And it’s a holiday weekend so I’m screwed for the next 3 days I can’t transfer money? FANTASTIC!!! I keep credit cards in all my vehicles now because I was stranded one time in a gas station at 1 am and had thousands of dollars in my account but could not get too it until the next business day. I had to spend the whole night locked in my car at a gas station and call the next day to get into my account. WORST BANKING APP EVER CREATED!
Developer Response 07/15/2020
I'm sorry to hear that and I apologize for any frustration you have experienced. If you'd like to discuss the situation, please reach out to us at 800.627.1632 M-F 8:00 a.m. to 7:00 p.m. & Sat 9:00 a.m. to 3:00 p.m. and we can look into this for you to see if there's any way for us to assist. Thank you! -LR
No network connection???
12/31/2020

tiktik is so amazing
For the last week, my app has said that I didn’t have a network connection. I always have a network connection and I can never check my balances unless I go through Chrome or Safari. Will there be a fix for this? I have deleted the app and downloaded it a second time. This still did not work. If it wasn’t for this, I would give the app 5 stars! I can do everything I need to do through the app and it has worked great for the last 10 years, until now. Thank you!

Developer Response
We were experiencing a system outage at the time of your review with mobile banking and we apologize for the inconvenience. Service has been restored and you should be able to access your online banking profile. If you still have any trouble accessing your accounts, please call us at 800-627-1632!
No network connection???
12/31/2020

tiktik is so amazing

For the last week, my app has said that I didn’t have a network connection. I always have a network connection and I can never check my balances unless I go through Chrome or Safari. Will there be a fix for this? I have deleted the app and downloaded it a second time. This still did not work. If it wasn’t for this, I would give the app 5 stars! I can do everything I need to do through the app and it has worked great for the last 10 years, until now. Thank you!
Developer Response 01/12/2021
We were experiencing a system outage at the time of your review with mobile banking and we apologize for the inconvenience. Service has been restored and you should be able to access your online banking profile. If you still have any trouble accessing your accounts, please call us at 800-627-1632!
You need a daily text notification
09/02/2019

lambnehr
I would really appreciate it, as I believe other customers would, the ability to receive texts from your bank each time there is a transaction or deposit. I’ve had this at a previous bank and it is extremely helpful. It has helped me be aware instantly when there is an on authorized transaction.

Developer Response
We actually already do offer this feature - you can access it by logging in at htb.com, opening the "Settings" menu within your online banking profile, selecting "Security and Alerts", and then choosing "Alerts". From there you can create and customize both text and email alerts, including for incoming transactions or deposits. We also have a fraud text alert notification system, and if you're not already enrolled in that, you can do so over a brief phone call to the HomeTrust Bank Customer Care Center at (800) 627-1632, option 5 for debit cards. This system would send you a text message any time that a potentially fraudulent transaction is detected trying to come through your debit card. If you have any questions about these text alert systems, or if there's anything else we could do to help, please reach out to the Customer Care Center using the phone number above and a representative will be happy to help! The Customer Care Center can be reached Monday through Friday, 8am to 7pm, and Saturdays, 9am to 3pm, excluding bank holidays.
You need a daily text notification
09/02/2019

lambnehr

I would really appreciate it, as I believe other customers would, the ability to receive texts from your bank each time there is a transaction or deposit. I’ve had this at a previous bank and it is extremely helpful. It has helped me be aware instantly when there is an on authorized transaction.
Developer Response 09/03/2019
We actually already do offer this feature - you can access it by logging in at htb.com, opening the "Settings" menu within your online banking profile, selecting "Security and Alerts", and then choosing "Alerts". From there you can create and customize both text and email alerts, including for incoming transactions or deposits. We also have a fraud text alert notification system, and if you're not already enrolled in that, you can do so over a brief phone call to the HomeTrust Bank Customer Care Center at (800) 627-1632, option 5 for debit cards. This system would send you a text message any time that a potentially fraudulent transaction is detected trying to come through your debit card. If you have any questions about these text alert systems, or if there's anything else we could do to help, please reach out to the Customer Care Center using the phone number above and a representative will be happy to help! The Customer Care Center can be reached Monday through Friday, 8am to 7pm, and Saturdays, 9am to 3pm, excluding bank holidays.
This app will make you want to kill yourself
01/18/2019

I hate this freakin app
I don’t usually write reviews but this app is probably one of the worst user experiences I’ve ever had. Don’t bother banking with HomeTrust, you can’t even access your account when you need it most. I’m changing banks ASAP and kissing this sorry excuse for an app goodbye. When it loads on my phone, it takes forever, and only loads when it wants to. This is one of the most inconvenient things I’ve had to deal with. On top of that, I needed to renew an account that was backing up 8+ years of pictures and memories. Because I couldn’t get into this app, I lost all of that. I hate this and I hate hometrust. 🖕🏾🖕🏾🖕🏾🖕🏾

Developer Response
I apologize for any frustration you have experienced with our app. We have had no interruptions of service recently, and the app seems to have been running smoothly ever since the update on January 9th. If you were unable to get logged in successfully, it may have been due to invalid login credentials. Please send us an email at esupport@htb.com with your name and contact information and we can reach out to you to help you log in.Alternatively, always feel free to reach out to us at your convenience at (800) 627-1632. We're available from 8am-7pm on weekdays and 9am-3pm on Saturdays. Even if you're locked out from your online banking profile, you can still access your accounts and transfer funds using other means. I included instructions for one method of how to do this below in my response to your initial review. Let us know if you're still having trouble with this and we'll be happy to walk you through it! - Colin T. - Response to original review: I apologize for the frustration that you have experienced as a result of your difficulty logging in to our app. At this time we are not aware of any service outages or any problems on our end that would have interfered with your ability to log in and access your accounts on December 1st. We do also have service hours on Saturdays from 9am until 3pm. Anytime you're having trouble logging in, please just give us a call and we can assist you over the phone!Alternatively, anytime you're having trouble with your password or your security questions on the mobile app, you can always still check your balance using the automated telephone banking system by calling (800) 627-1632 and choosing option 8 on the menu. That automated system is typically always available, including on weekends, holidays, and outside of business hours. Please give us a call if you're still having trouble logging in, and we'll be more than happy to help! - Colin T.
This app will make you want to kill yourself
01/18/2019

I hate this freakin app

I don’t usually write reviews but this app is probably one of the worst user experiences I’ve ever had. Don’t bother banking with HomeTrust, you can’t even access your account when you need it most. I’m changing banks ASAP and kissing this sorry excuse for an app goodbye. When it loads on my phone, it takes forever, and only loads when it wants to. This is one of the most inconvenient things I’ve had to deal with. On top of that, I needed to renew an account that was backing up 8+ years of pictures and memories. Because I couldn’t get into this app, I lost all of that. I hate this and I hate hometrust. 🖕🏾🖕🏾🖕🏾🖕🏾
Developer Response 01/18/2019
I apologize for any frustration you have experienced with our app. We have had no interruptions of service recently, and the app seems to have been running smoothly ever since the update on January 9th. If you were unable to get logged in successfully, it may have been due to invalid login credentials. Please send us an email at esupport@htb.com with your name and contact information and we can reach out to you to help you log in.Alternatively, always feel free to reach out to us at your convenience at (800) 627-1632. We're available from 8am-7pm on weekdays and 9am-3pm on Saturdays. Even if you're locked out from your online banking profile, you can still access your accounts and transfer funds using other means. I included instructions for one method of how to do this below in my response to your initial review. Let us know if you're still having trouble with this and we'll be happy to walk you through it! - Colin T. - Response to original review: I apologize for the frustration that you have experienced as a result of your difficulty logging in to our app. At this time we are not aware of any service outages or any problems on our end that would have interfered with your ability to log in and access your accounts on December 1st. We do also have service hours on Saturdays from 9am until 3pm. Anytime you're having trouble logging in, please just give us a call and we can assist you over the phone!Alternatively, anytime you're having trouble with your password or your security questions on the mobile app, you can always still check your balance using the automated telephone banking system by calling (800) 627-1632 and choosing option 8 on the menu. That automated system is typically always available, including on weekends, holidays, and outside of business hours. Please give us a call if you're still having trouble logging in, and we'll be more than happy to help! - Colin T.

We are continually releasing new updates to further improve your mobile banking experience. This version includes user interface improvements, security updates and bug fixes. Please be sure to turn on automatic updates to make sure that your app is always up to date.

Version 25.1.70

12/08/2025

Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- Contacts
- User Content
- Identifiers
- Usage Data
- Diagnostics