Centra Mobile

Name: Centra Mobile
Rating: 4.9 (10081 reviews)
Author: Centra Credit Union

Finance

Free · Designed for iPad

10K Ratings
Ages

4+
Years
Category

Finance
Developer

Centra Credit Union
Language

EN
English
Size

135
MB

Banking digitally at Centra means you can transfer money, pay bills, send money to friends, and monitor your account activity from anywhere, anytime. Features: DEPOSIT CHECKS Save yourself a trip by quickly snapping photos of your check to deposit into your account. SEND MONEY IN THE MOMENT WITH ZELLE® Send money to friends, family, and others you know and trust. MANAGE YOUR CARDS Protect your money by defining when, where, and how your Centra debit cards are used. PAY BILLS Use Bill Pay to pay bills quickly or create convenient recurring payments. TRACK YOUR SPENDING Stay on top of your transactions and balances by creating customized account alerts. MAKE A BUDGET Meet your savings goals by easily tracking expenses and income. Federally Insured by NCUA.

Ratings & Reviews

4.9

out of 5

10K Ratings

Accuracy
Jan 11

Gina Grays
I truly appreciate my credit union because my account information is always accurate, which gives me peace of mind and keeps me from having to second-guess my balance. The staff in Shelbyville is consistently professional, friendly, and helpful. Overall, it’s a great credit union and I highly recommend banking here.

Developer Response
Thank you so much for the five-star review, Gina! We're happy to hear that you've had great experiences at our Shelbyville location. We value your Membership!
Accuracy
Jan 11

Gina Grays

I truly appreciate my credit union because my account information is always accurate, which gives me peace of mind and keeps me from having to second-guess my balance. The staff in Shelbyville is consistently professional, friendly, and helpful. Overall, it’s a great credit union and I highly recommend banking here.
Developer Response 4d ago
Thank you so much for the five-star review, Gina! We're happy to hear that you've had great experiences at our Shelbyville location. We value your Membership!
The new app freezes a lot
07/23/2022

vampcoma
I was looking forward to the new update/app coming out. The old one was great, but I knew the layout could definitely look a lot better. I love the layout of the new app so much more, but now, I can hardly ever get the app to properly work for me. I have to close the app a great amount of times before I can even get it to let me view my account balances and transactions without the app freezing up on me. Sometimes it won't work no matter how many times I restart the app, and I end up having to just give up and try to check the app again later. It makes me login more than once even after I ask the app to remember my login/keep me logged in. I love the new set up and this app could be great! I also understand it's new and there's gonna be a lot of bugs. But I never had problems with transfers, checking my account balances, logging in, or anything in the old app. I don't like that I can't even simply check my account balance anymore over half the time. I hope this gets fixed soon.

Developer Response
I'm sorry to hear you're having issues with Centra Mobile. Please make sure your iOS is up-to-date. We're also aware of an issue with the snapshot feature on some devices. If you're using snapshot, please try disabling the feature in Settings>Snapshot. If the issues persists, please give us a call at 800-232-3642 so we can look into this for you.
The new app freezes a lot
07/23/2022

vampcoma

I was looking forward to the new update/app coming out. The old one was great, but I knew the layout could definitely look a lot better. I love the layout of the new app so much more, but now, I can hardly ever get the app to properly work for me. I have to close the app a great amount of times before I can even get it to let me view my account balances and transactions without the app freezing up on me. Sometimes it won't work no matter how many times I restart the app, and I end up having to just give up and try to check the app again later. It makes me login more than once even after I ask the app to remember my login/keep me logged in. I love the new set up and this app could be great! I also understand it's new and there's gonna be a lot of bugs. But I never had problems with transfers, checking my account balances, logging in, or anything in the old app. I don't like that I can't even simply check my account balance anymore over half the time. I hope this gets fixed soon.
Developer Response 07/25/2022
I'm sorry to hear you're having issues with Centra Mobile. Please make sure your iOS is up-to-date. We're also aware of an issue with the snapshot feature on some devices. If you're using snapshot, please try disabling the feature in Settings>Snapshot. If the issues persists, please give us a call at 800-232-3642 so we can look into this for you.
NOT Happy So Far 👎🏻😡
08/06/2024

FedUpWithTech!
So far Centra has locked me out of any transactions whatsoever with error codes and security emails, how is the ACTUAL CFCU MEMBER supposed to use your services when I am not allowed 🚫 to use my own account bank card or even make a payment within the App??? And, why is the Centra App not listed within my Settings to control, this is a security and privacy concern if there is no way to access the App in Settings?!! Ever since my credit union was bought out I have zero access to my account with the debit card they sent me, I tried to link a separate major bank where I have funds to transfer and I cannot access this account thru Centra Mobile after “successfully” linking the accounts to try to pay my loan installment payment, I even received an email confirmation for Online Bill Pay and no email confirming my shared bank account, I didn’t ask for Online Bill Pay but where is my other bank account?!! I have almost always been a Credit Union member ~ Centra Credit Union, no thanks!

Developer Response
I'm sorry to hear you're experiencing issues with Centra Mobile. To manage the app access settings in your device's settings, search the 'Settings' app for 'Centra Mobile.' For assistance with your debit card, payments, and account linking, please give us a call at 800-232-3642 or visit Centra.org and click the chat icon.
NOT Happy So Far 👎🏻😡
08/06/2024

FedUpWithTech!

So far Centra has locked me out of any transactions whatsoever with error codes and security emails, how is the ACTUAL CFCU MEMBER supposed to use your services when I am not allowed 🚫 to use my own account bank card or even make a payment within the App??? And, why is the Centra App not listed within my Settings to control, this is a security and privacy concern if there is no way to access the App in Settings?!! Ever since my credit union was bought out I have zero access to my account with the debit card they sent me, I tried to link a separate major bank where I have funds to transfer and I cannot access this account thru Centra Mobile after “successfully” linking the accounts to try to pay my loan installment payment, I even received an email confirmation for Online Bill Pay and no email confirming my shared bank account, I didn’t ask for Online Bill Pay but where is my other bank account?!! I have almost always been a Credit Union member ~ Centra Credit Union, no thanks!
Developer Response 08/08/2024
I'm sorry to hear you're experiencing issues with Centra Mobile. To manage the app access settings in your device's settings, search the 'Settings' app for 'Centra Mobile.' For assistance with your debit card, payments, and account linking, please give us a call at 800-232-3642 or visit Centra.org and click the chat icon.
If it ain’t broke, don’t fix it…
08/25/2022

Alismora
They’ve recently did a complete overhaul of the app to make it look more sleek and modern. That’s fine and I think it looks really nice. The issue is that the app is junk now.It crashes constantly and freezes up on you if you try to move within it too quickly. A simple task that would take seconds before is now a several minute ordeal after having to refresh and retry constantly, hoping this time you’ll make it to the end. It took me 10mins to do a transfer after having it crash 3 times on me through the process today alone, when before I could set a transfer up in less than 30 seconds, for example. This overhaul added no new features as far as I’ve seen, so this is a lot of headache for the sake of aesthetics. It may have looked just a touch outdated before, but at least everything worked as expected.

Developer Response
I'm sorry to hear you're having issues with the app freezing. We are currently troubleshooting intermittent issues with the snapshot feature. If you have this feature enabled, please try turning it off for now in Settings>Snapshot. Please give us a call at 800-232-3642 if the issue persists. The new features in digital banking include card management, adding non-Centra accounts, improved financial wellness features, and more.
If it ain’t broke, don’t fix it…
08/25/2022

Alismora

They’ve recently did a complete overhaul of the app to make it look more sleek and modern. That’s fine and I think it looks really nice. The issue is that the app is junk now.It crashes constantly and freezes up on you if you try to move within it too quickly. A simple task that would take seconds before is now a several minute ordeal after having to refresh and retry constantly, hoping this time you’ll make it to the end. It took me 10mins to do a transfer after having it crash 3 times on me through the process today alone, when before I could set a transfer up in less than 30 seconds, for example. This overhaul added no new features as far as I’ve seen, so this is a lot of headache for the sake of aesthetics. It may have looked just a touch outdated before, but at least everything worked as expected.
Developer Response 08/29/2022
I'm sorry to hear you're having issues with the app freezing. We are currently troubleshooting intermittent issues with the snapshot feature. If you have this feature enabled, please try turning it off for now in Settings>Snapshot. Please give us a call at 800-232-3642 if the issue persists. The new features in digital banking include card management, adding non-Centra accounts, improved financial wellness features, and more.

Our new experience provides easier access to the features you use most while on the go. This new version includes updates to the accounts, mobile deposit and navigation experience.

Version 4018.0.0

08/29/2025

Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- Contacts
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller
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Category
Compatibility
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Age Rating
Copyright

Developer Website

Privacy Policy

Supports

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Ratings & Reviews

What’s New

Version 4018.0.0

App Privacy

Data Linked to You

Data Not Linked to You

Accessibility

Information

Supports

Wallet

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