I’ve been a user of Coupa Expenses for a couple years now and I feel compelled to write in because I’ve read a couple of the nasty reviews and I just can’t believe what people have written. I love this app. It’s easy, intuitive, fast and above all I love the fact that I can just talk my expenses into my phone and it transcribes my voice into an expense line item. It’s so fast and easy that I even find myself using the phone app even when I’m doing my end of week audit against my credit card bill because it’s just easier to talk or take a picture of a receipt than it is to do it online. And that’s saying a lot because online is super easy too but I love my phone so it’s my preferred mode of doing everything these days. Honestly, if I ever have to go back to the old ways of doing expenses I’ll be super bummed.

I’ve been using the Coupa app since 2015 to review req and expense approval requests. The expense features allow me to actively capture my expenses and quickly attach receipts. The app is also functional offline which allows me to update my expenses even when on airplane mode and submit for approval when I am back online.

For the love of god, WHY does this app only give you two options for attachments: camera or photos? I have to attach receipts for my expense reports, which are automatically generated but not for several days after purchases. I scan all of my receipts to PDF, but this aren't stored in the Photos app... they are either in cloud documents or in Evernote. So essentially, I have to hang on to the paper receipt until the expense shows up in Coupa and then take a photo. So inconvenient! Otherwise, the camera works well and I like the options to convert to B&W, etc. I just wish I could do this when I get the receipt so I don't have to hang onto it.

I work for a large organization where all employees have to use the system. The web based platform is fine. The app is terrible. We all swap tricks to how best get through the pain that is using this garbage program. My recommendation would be to do all you can on your cpu and only use the app if absolutely necessary OR just to attach the pictures. As someone who travels about 75% of the time I find myself having to do my reports late in my hotels on my cpu or a week later at home. 90% of the the time the app takes 5 min to load one page, or even respond to me clicking a text field. I have messaged them about this in the past and the answer I received was essentially 🤷‍♂️....Blessedly my company will soon be moving to a new reporting system. If you are considering Coupa, do your employees and yourself a favor and skip the migraine that is this system.ALSO!!! a bunch of the 5 star reviews for this came on the same day (3/14)... Maybe if the programming team spent half the time they took to write fake reviews on fixing the bugs they wouldn’t have to pad their terrible app with bs reviews.