Jitbit Helpdesk

Name: Jitbit Helpdesk
Rating: 4.4 (45 reviews)
Author: Jitbit LP

An easy-to-use help desk app

Free · Designed for iPad

45 Ratings
Ages

4+
Years
Category

Business
Developer

Jitbit LP
Language

EN
English
Size

35.5
MB

Jitbit Helpdesk is one of the most popular help desk software providers on the market. Our main focuses with Jitbit Helpdesk are on productivity, ease-of-use and simplicity. At the same time there are some incredibly powerful features in the app that will take your customer support to another level. Unlike other help desk apps we want to help you do your job, not just be another tool that you have to use. That's why in addition to all the standard help desk features we offer such features as canned responses, technician collision detection, smart Knowledge Base article suggestions with machine learning and more. Jitbit Helpdesk for iOS allows you to access your help desk from your device. We know that many people are away from their PCs quite often and we wanted to offer a solution so that you could stay productive on the go. Features include: * View all the tickets the same you do on the desktop * Search through all your tickets * Select view modes: Unanswered, Unclosed, All, etc. * Filter by category and assigned to you * View and reply to tickets * View attached files and attach your own * Insert canned responses and links to knowledge base articles into your replies * View ticket details and change priority, category and assignee * Change ticket statuses * Delete, close or mark tickets as spam We try to add new features to our help desk mobile app every month or so.

Ratings & Reviews

4.4

out of 5

45 Ratings

Basic but Functional - Almost 5 stars
04/29/2022

Blown2Bytes
The app doesn’t have a lot of bells and whistles but it seems effective at what it’s supposed to do. Being basic isn’t necessarily a bad thing, this app appears to let you do the job and gets out of the way. No complaints here from the little big I’ve used it. The only thing that I’ve noticed is that you don’t appear to be able to tag a ticket from the app. On the ticket detail screen I think you are supposed to be able to (I can set the other values) but it’s at the bottom of the screen and it doesn’t appear to detect my tap when I try to tap into the tag field.Otherwise, it looks like it works fine.
Basic but Functional - Almost 5 stars
04/29/2022

Blown2Bytes

The app doesn’t have a lot of bells and whistles but it seems effective at what it’s supposed to do. Being basic isn’t necessarily a bad thing, this app appears to let you do the job and gets out of the way. No complaints here from the little big I’ve used it. The only thing that I’ve noticed is that you don’t appear to be able to tag a ticket from the app. On the ticket detail screen I think you are supposed to be able to (I can set the other values) but it’s at the bottom of the screen and it doesn’t appear to detect my tap when I try to tap into the tag field.Otherwise, it looks like it works fine.
New app looks good but still misses some key functionality
Jun 28

dapprvilln
Most of the key features needed to operate the helpdesk as a technician or admin are available. However, the app crashes when I attempt to add an image. Would be great to create tickets for my maintenance tech on the fly from my phone without relying on emailing them - why bother with an app?
New app looks good but still misses some key functionality
Jun 28

dapprvilln

Most of the key features needed to operate the helpdesk as a technician or admin are available. However, the app crashes when I attempt to add an image. Would be great to create tickets for my maintenance tech on the fly from my phone without relying on emailing them - why bother with an app?
Recent update is terrible
Jun 20

Condor1616
Used to work okay with our on-prem site. It actually used to work - somewhat well. Now it’s just a safari browser that fails authentication 9/10 times and asks for authentication every time you do ANYTHING. So annoying. Used to be able to use this app and now it’s unusable.

Developer Response
Try version 10.2. Pretty sure we fixed this. If that doesn’t help contact our support - we’ll probably need to adjust your on-premise config.
Recent update is terrible
Jun 20

Condor1616

Used to work okay with our on-prem site. It actually used to work - somewhat well. Now it’s just a safari browser that fails authentication 9/10 times and asks for authentication every time you do ANYTHING. So annoying. Used to be able to use this app and now it’s unusable.
Developer Response Jun 21
Try version 10.2. Pretty sure we fixed this. If that doesn’t help contact our support - we’ll probably need to adjust your on-premise config.
Search function gone after Upgrade
Jun 26

mikey456321
Not sure why the search function was removed. I was so excited that we finally had a ticketing system that was mobile, seeing how most of us are mobile. Seems more like a downgrade.

Developer Response
We’ll bring it back soon
Search function gone after Upgrade
Jun 26

mikey456321

Not sure why the search function was removed. I was so excited that we finally had a ticketing system that was mobile, seeing how most of us are mobile. Seems more like a downgrade.
Developer Response Jun 27
We’ll bring it back soon

"Open in" dialog for all files besides images

Version 10.3.2

Dec 11

Data Linked to You

The following data may be collected and linked to your identity:
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- Identifiers

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