Aside from being a clumsy design, this app does not allow multiple alert options. When someone rings you, your phone will let out a completely unnoticeable chime and/or vibrate once. There is no way to set up an alert the keeps vibrating or ringing until you answer. It is not intuitive how to let people in after they ring you. Although it mostly works, it feels like this app was an afterthought. Needs a update with improved user experience. Also tends to crash when in WiFi, but not on LTE.

This is the most frustrating app I’ve ever used. Such a simple concept - someone rings the bell, you pick it up and let them in. Somehow, however, this tiny app is riddled with bugs and a terrible user experience. In under a year of use of this system, I’ve had countless bad experiences trying to let package deliveries into the building. I get the notification for the doorbell ring, but God forbid if I answer more than 10 seconds after the notification comes in, the app bugs out and I’m left just staring at the delivery courier without any way to talk to them or open the door.The main design decision that they’ve royally screwed up is that they’ve chosen to only allow you to open the door when someone rings. And due to the bugs, you only have ~8 seconds from when you receive the notification to open it. I don’t know how this app has so many good reviews. Literally everyone in my building hates it. I imagine they’ve bought reviews as all of the 5 star reviews look extremely robotic. We’re evaluating replacing the system now and I’d recommend anyone considering systems to steer clear of this one.

I never know when someone is calling from the front door of our apartment building because this app does not notify me. It has a silent pop up that will come and go. This is extremely useless in the event that we need to know when someone is trying to get “buzzed” inside or when there’s mail/delivery and I need to let my packages inside. Would not recommend this system or app if it’s for an apartment building or home. Also if I open the app to see who is outside, the app crashes and I have to constantly attempt to re open the app and click the “front door” button again and again. I usually tell people to call me directly now and I’ll physically come let them inside, so there is really no convenience for having this app.

This is the app I use to let people into our apartment building, like friends or deliver persons, but there are some improvements that elevate this app considerably. - When sending a notification, include a sound and vibration option. Right now the notification simply appears and doesn’t actually notify the person. This is incredibly annoying for me and the person waiting for me to answer. - Move the controls to the home screen. There is no reason they need to be hidden behind a tab/button. - When tapping a button, provide feedback that the intended action was completed. For example, when “unlocking” an elevator or mailroom, the virtual button doesn’t provide enough feedback to appear as though it actually completed the task. - UI seems pretty outdated in general. Some updated visuals and layout would go a LONG way!