Purple Carrot 4+

Feeding myself is enjoyable again

I despise meal planning and generally dislike cooking as well, but am extremely health minded, so Purple Carrot has been my saving grace. It’s made feeding myself stress free, straightforward, and delicious. I now have more time for things I enjoy, and it’s just improved the quality of my life immeasurably.

I’ve tried all the meal kit services and Purple Carrot is really far and away the best overall, but also the best for vegan and gluten free options. Love that they have an app now too!

Inconsistent-excellent meal options

We’ve been using Purple Carrot for a few weeks now. We were with Hello fresh but there weren’t enough vegan gluten-free options. I love the variety and the quality of the ingredients and recipes with Purple Carrot. However, there is no human to ever help you with anything. You can only text or email but They do everything they can to use an automated AI type assistant. Nearly impossible to get a true human. hello fresh was great about customer service. And it was very easy to report missing ingredients or recipes. also delivery has been sketchy. We told them that they should never leave packages outside of the driveway gate that they should always be left at the front door and twice now we’ve had this issue where they left it out by the side of the road. One time the box was falling apart. I’m giving them three stars for these reasons. Although I do think they have five star recipes and ingredients. I hope that delivery mishaps and issues logging into their website do not continue to happen.

Developer Response ,

Thanks so much for sharing your experience! We're glad to hear you're enjoying the recipes so far, but we're sad to learn about your delivery experience. Our customer advocates are readily available during business hours via live chat by visiting us at www.purplecarrot.com or by SMS text. If you haven't done so already, please send an email to hello@purplecarrot.com so we can assist further with any issues. We'd be more than happy to help!

Food is good, service is frustrating

App could use a direct link to customer service. I contacted customer service four business days (6 days total) before my order was being delivered notifying them that an old address was being used. They let me know a one time courtesy update would be made but couldn’t guarantee the update. I also sent a customer service request directly to OnTrac the delivery service. It was still delivered to the wrong address. I was gifted a gift card and it’s just been a headache experience trying to get things sorted and I’ve been pro active with customer service. Redeeming the gift card wasn’t a smooth process which lead me to creating a duplicate account that started this mess. The app could offer more clear details like the address it’s being delivered to up front instead of hidden so I could’ve caught the issue earlier. Customer service team is responsive but the product needs help.

Developer Response ,

We are so sorry to hear of your experience, and thank you for reaching out. Please know we will be sure the strategy and development teams both receive your feedback regarding the deadline process and location of address information on the orders. We apologize that the current order deadline is quite firm due to the tight fulfillment process. Thank you for mentioning getting in touch with Customer Service through the app! There is a Contact Us link on the ‘Profile’ tab which links to the email hello@purplecarrot.com, but we appreciate how other options would be helpful! Please don’t hesitate to reach back out to our team via Live Chat, SMS 857-703-8188, or email. We’re here for you!