- More accurate real-time events for direct, queue and campaign calls, with correct queue outcomes, timers and supervisor visibility. - Status changes now sync instantly between Workspace, the Softphone and the Colleagues tab. - Ability to copy a contact's number from the calling screen or call badge while ringing or connected. - Added more dependable blind and attended transfers and smoother conference calls. - Banner and sound notification if your audio device (e.g. Bluetooth headset) disconnects mid-call, plus better recovery from audio drop-outs. - Enhancements to AI call summaries log to CRM. - General improvements.

This release enables new softphone functionalities, improve administrative experiences and optimization to the calling experience: - Improved capability and the addition of more control over CRM/ATS deeplinks for contact page pop-ups options - Attended transfers optimized to now show the contact name on screen - Support for Auto-Answer options for click-to-call voice calls initiated from CRM/ATS

This release enables new functionality, provides bug fixes, improvements and optimization to the calling experience. New consent management functionality for Call recordings - Capability to capture consent before recording a call. - Customizable call recording prompt. - Admin configurable settings with compliance audits and capture-rate reporting. Introducing CloudCall Companion service - An AI powered conversation intelligence engine - Contact briefing with full interaction history, Historical signals, AI relationship summary and sentiment trend. - Capability to build a call plan from scratch or from a template. - Post-call summary, key insights, sentiment breakdown and action items extracted for you. - Structured notes synced to the call records meaning no manual entry. Fixes and improvements across call handling and the call details view

Clearer calls and smoother messaging are here. - Clearer, more reliable calls . Improved audio and fewer interruptions, even when you switch devices, mute, or change to speaker mid-call. - A smoother messaging experience — better conversations order, improved contact name visibility, and notifications are more reliable. - General calling performance improvements based on your feedback. Thanks for using CloudCall!

- New Auto Language Detection for Call Transcriptions - Automatically detects spoken language for more accurate multilingual transcriptions and AI-generated notes. - Voicemail Transfer to Inbox - Voicemails can now be delivered directly to your inbox for faster follow-up and improved workflow efficiency. - Improved Call Audio Quality & Stability - Enhanced call clarity and more reliable voice performance across calls. - General Calling Performance Improvements - Optimizations to calling performance, responsiveness, and overall platform stability and improvements to enhance reliability and user experience.

This update delivers key improvements to make your CloudCall experience smarter and smoother: - Optimized softphone audio settings to maintain default audio selection during active calls - Expanded connectivity capability across a more diverse set of office network conditions

This release enables new functionality, provides bug fixes, improvements and optimization to the calling experience on the CloudCall o1 platform - New AI AutoNote feature that automatically generates structured call notes for agents using predefined templates. - New Post-Call Quality Feedback enables agents to submit structured feedback on call quality directly after a call. - Call Summary that can now be pushed to the Salesforce CRM as text or deeplink - Improved call audio quality and stability - Bug/defect fixes - General calling performance and stability improvements

This update brings key improvements and fixes to make you calling experience smoother Key Improvement and fixes : - Fixed an issue where Users with Supervisor role couldn’t use trigger Call monitoring Agent and queue calls. - Fixed call notes panel pop-up issue after outbound calls when using a desk phone. - Improved overall reliability for Supervisor persona call controls.

This release enables new functionality, provides bug fixes, improvements and optimization to the calling experience - New Click-to-Call mode in the CloudCall Chrome Extension for faster CRM calling - Improved audio handling, including fixes for ring device selection and volume fading - Fixed issues with inbound call pop-ups when the app is minimized - Resolved transcription copy issues after calls - General calling performance and stability improvements

This update delivers key fixes to make your CloudCall experience smarter and smoother. Bug Fixes & Improvements: - Optimized to prevent call failures triggered by call notifications being dismissed unexpectedly. - Fixed the grey call button issues that is triggered by network interruptions, ensuring improved call stability.

This release provides bug fixes, improvements and optimization to the calling experience Bug Fixes & Improvements: -Optimized Presence function to fix intermittent issues -Calling improvements -Improved audio switching during active calls -General stability and performance improvements across the softphone

This update brings new features, refined experiences, and key fixes to make your CloudCall experience smarter and smoother. Highlights: - Subscription Details: You can now view your plan type and details (Starter, Pro, Advanced) directly in the Softphone with clear user-level access and entitlements. - Call Categories: Easily categorize your calls at the end of each conversation, adding structure to your call data and helping you keep insights organized and actionable. - Performance & Fixes: Enhanced call quality, UI refinements, and overall performance improvements for a more reliable experience. Thanks for using CloudCall! We’re continuously working to make your communications smarter, faster, and better connected.

This release contain important bug fixes & improvements: - Fixed presence status and attended transfer issues - Stability and performance improvements across the softphone

This release contain important bug fixes & improvements: - Fixed presence status issues - Stability and performance improvements across the softphone

We’re excited to announce an enhanced Vincere integration with CloudCall o1 that makes your recruitment workflows smoother and more powerful than ever! What’s New & Improved? Improved Call Activity Sync - Call activities are now synced to Vincere in the Comments section, providing a more seamless and accurate record of your calls. Goal Syncing to CloudCall - Goals created in Vincere can now be automatically synced to the CloudCall , ensuring better alignment and tracking of your team’s performance targets. Goals can now be selected in the Softphone for tagging calls Contact Entity Support - We now support Vincere contact entities (Contact or Candidates) distinction when syncing Vincere goals. This allows for more precise segmentation and insights

Thanks for using CloudCall o1! We’re excited to bring you our next release, packed with new enhancements for a smoother and more responsive experience. What’s New & Improved: • Never miss a call with enhanced call performance, even better voice clarity, and consistent connectivity on every call. • Crystal clear calls wherever you are with improved connections across a variety of network conditions. • Work seamlessly across devices with an optimized experience across mobile and desktop. • Maximize your productivity through a refined user experience, faster responsiveness, and smoother navigation across the app. Having trouble? Let us help you at support@cloudcall.com

Thanks for using CloudCall o1! We’re excited to bring you our next release, packed with new enhancements for a smoother and more responsive experience. What’s New & Improved: • Never miss a call with enhanced call performance, even better voice clarity, and consistent connectivity on every call. • Crystal clear calls wherever you are with improved connections across a variety of network conditions. • Work seamlessly across devices with an optimized experience across mobile and desktop. • Maximize your productivity through a refined user experience, faster responsiveness, and smoother navigation across the app. Having trouble? Let us help you at support@cloudcall.com

Thanks for using CloudCall o1. We appreciate your support and continue to bring new innovations to CloudCall o1. This release adds several exciting new capabilities and bug fixes including: • Stand-alone contact management that allows you to add & import contacts directly from your phone directory for added convenience • Updated core framework to improve outbound call connectivity and reduce call delays for a more reliable, seamless calling experience • Fixed critical bugs to improve app performance and stability • Minor UI improvements for a better user experience

Thanks for using CloudCall o1. We appreciate your support and continue to bring new innovations to CloudCall o1. This release adds several exciting new capabilities and bug fixes including: • Stand-alone contact management that you to add & import contacts directly from your phone directory for added convenience • Updated core framework to improve outbound call connectivity and reduce call delays for a more reliable, seamless calling experience • Fixed critical bugs to improve app performance and stability • Minor UI improvements for a better user experience

This release adds couple of new exciting features to CloudCall app. Outbound Call Campaigns: New functionality allowing the automatic execution of outbound calls as part of a campaign, where agents are power dialed through a list of selected contacts. Voicemail Drop: Added the ability to drop pre-recorded voicemail messages to contacts on outbound calls. Bug Fixes & UI Enhancements: Several bug fixes and minor improvements to the user interface, enhancing overall application performance.

The Cloudcall app now enables you to integrate your deskphones, making it easy to make and receive calls directly through them. This release also contains minor UI enhancement and bug fixes.

Added functionality to enable the sending of voicemail for abandoned queue calls. Enhanced call resilience to minimize the impact of network interruptions. Bug Fixes and implemented minor user interface improvements for a better overall experience.

This app release enables users to monitor queue calls and access historical data related to them. Additionally, it also improves resiliency in connecting to our communication server in the event of a failure.

In this release cloudcall app users can now be identified by their respective teams, facilitating improved organization and streamlined communication. This release includes few bug fixes and user interface enhancements.

This release includes VOIP notifications, improving the native calling experience for inbound calls. Minor bug fixes.