improvement options - 1) They need to add an English translate option, preferably from Papago. 2) I noticed the POP! chat can be minimized when there is video playing, but not when it’s just the member typing. so if you can add the ‘collapse chat’ option for the live chat, that would be great. 3) I would like my POP! messages sent to save in the chat after it is over, so I can view what I said. 4) when a member crosses over into another members POP! chat, make their messages above the live chat, so they can see each other. 5) I found that I am able to scroll the live chat but to make it easier, maybe add a double click option to pause the chat before being able to scroll. 6) an option to view and save the profile picture of the members. 7) I understand the POP! live option not being able to save video and having a short time span but please let them be able to send a regular picture / video that we can save to our phones. 8) if a user has missed the POP! live chat, I would like something to let me know which chat that i need to read. you can make a red light on the members’ name so that I know who typed when I was gone.

im of course so happy that there is a app to communicate with my favorite artists but almost everything has to be paid for. I understand paying for just 1 on 1 chats with members but having the live feature also be something that you have to pay for is not beneficial for all the fans that dont have that type of money to pay for it. That should be totally free for all fans to enjoy and watch their favorite artists on live. now also another thing that this app lacks is a translation button, obviously the artist speak in korean as they are kpop idols but a big majority of fans can not speak the language and theirs no way for us to quickly translate what they posted and or are saying in chats or on lives. over all there are good things about the app but as stated there are a lot of things that need to be fixed and i personally really hope they do get fixed.

This app is very inaccessible to international fans, and to fans in general. In order to get the most basic of interactions, you have to pay. You have to pay for everything. Lives, chats, pictures, and they don’t have a translation option for anything. The lives also expire, so even if you pay for it, you’ll eventually lose access. This app is a money hungry way to bar fans from interacting with their idols unless they pay money every time they turn around. Other companies allow their artists fans to have access to photos and lives for free, but we are not given this privilege on TOKTOQ. This is a horrible move on the companies part. No new fans will be able to join in and view any content, and even existing fans won’t either. Lives are a big way fans connect with the idols, and this app puts a wall between that connection. This app is only for Korean fans, and it’s pretty obvious that KQ believes the Korean fanbase is the only one that matters. KQ do better. Your international fanbase is the one keeping that company, and those groups afloat.

I had many issues with the app. At first I had B.Stage which I had the membership for. When I switched to Toktoq, it cancelled my membership and made me pay again. To me, another $12 isn’t much even though I’m a college student. I have enough saved to spend an extra $12, but that’s not where the major problem occurred. When I tried getting the Membership again, it said error a total of 9 times before it went through, and by the 10th time when it did go through, it ended up being past the period of the POP free subscription. Are you kidding me? I tried paying for the membership over the course of 3 days and it had NOTHING to do with my card, it was the app itself. And by the third day the POP free period was over and now I have to pay extra for each members subscriptions. None of this was my fault and it’s extremely frustrating that they’re making me pay more. Super money hungry.