1. Start Multiple Timers on a Ticket: You can now start up to 5 timers simultaneously for a single ticket. Track your time efficiently and manage your tasks like a pro! 2. Bug Fixes & Improvements: - Performance optimizations for smoother operation. - Fixed minor bugs to improve overall stability. Update now and enhance your productivity!

Bug fixing and improvements

Bug fixing and improvements

Bug fixing and improvements

Task Module Bug Fixing and Improvements

- Create Assistance Sheet for the Ticket - Show Feedback for the Ticket - Bug Fixing and improvements

Bug fixing and Improvements

Bug Fixing and Improvements

**Release Notes 17 May 2024** 1. **Message Restriction on Closed Tickets** - The system now prevents sending messages in rooms where the associated ticket has been closed. This helps to maintain organized communication and ensures no updates are missed on closed issues. 2. **Ticket Reopening Capabilities** - Tickets can now be reopened by either the subscriber or a manager. This adds flexibility and allows for efficient handling of cases that need to be revisited. 3. **Multiple Categories and Products in Articles** - Articles can now be associated with multiple categories and products. This enhancement allows for better content organization and more precise searchability.

Get problem subtype in close ticket

**Feature:** Message Info Display: Users can now view detailed information about messages once they have been read. This feature enhances user experience by providing insights into message delivery, read status, and other relevant metadata. Users can access message info by tapping or clicking on the message after it has been read.

Bug fixing and improvements

- Subscription flow - Bug fixing and improvements

- Users' roles and plans are now dynamically fetched from the Get Data API, ensuring up-to-date information. - The app no longer initiates conversations with itself, promoting a more streamlined user experience. - Users can now select multiple photos and documents simultaneously, facilitating easier data input. - An option has been added to allow users to seamlessly add photos or documents within the app. - Category and space display in the filter feature is now customized based on the user's role. - Users can now sort categories, products, and spaces for improved data organization. - Sub-problem types can now be searched and retrieved dynamically from the API. Users can also create new problem types if not found in the list. - The search logic has been updated to include assistance type, problem type, space, and asset, providing more comprehensive search results. - Users now have the option to assign a tickete while creating a ticket and can create tickets without specifying a space or asset. - Users can now specify a due date when creating a ticket, enhancing task management capabilities. - The responsible user field is now hidden if no user is assigned, providing a cleaner interface. - The ticket list is now sorted based on the update date, ensuring the most relevant tickets are prioritized. - The session interface has been upgraded, providing a more modern and intuitive design. - A new design for the checkout screen has been implemented, offering a smoother subscription process. - Adding notes to close tickets is now optional, providing users with greater flexibility in ticket management. - Users can now manually add timers based on their role. - The selected organization is now prominently displayed in subscriptions, enhancing user clarity. Thank you for using our app! For any feedback or assistance, please don't hesitate to contact us.- The tab bar now refreshes automatically upon organization changes, ensuring accurate data representation.

Organisation Notifications and Navigation: Users receive notifications specific to their organisation, enabling seamless navigation to relevant screens. Additionally, users can now switch between organisations with enhanced alert prompts to ensure data privacy. UI Enhancement for Product Screen: The product screen has undergone a UI overhaul, providing users with a more intuitive and visually appealing interface for better product exploration and management. Bug Fixes and Improvements: Resolved various minor bugs and issues to enhance overall app stability and performance. Implemented general improvements to optimize app functionality and user experience. We appreciate your continued support and feedback. Please don't hesitate to reach out to our support team with any questions or concerns.

We're excited to introduce a range of enhancements and improvements to make your experience with our app even better. Here's what's new in this update: **Features:** 1. **Expand Button in Ticket Chat:** We've added an expand button to the Ticket Chat feature, making it easier for you to view lengthy conversations and delve deeper into discussions. 2. **User Role-based Ticket Count:** Now, the ticket count is intelligently hidden based on the user's role, providing a cleaner interface tailored to individual needs. 3. **Product Filters:** Introducing filters for products! Easily narrow down your search and find the products you're looking for more efficiently. 4. **Ticket Filters:** Need to find specific tickets? Our new ticket filters allow you to refine your search and locate tickets quickly and effortlessly. 5. **Enhanced Article Detail:** Enjoy an updated design with expandable headers and a refreshed navigation bar for improved readability and navigation within articles. 6. **Custom Field Display:** Custom fields are now displayed in both product and ticket product views, providing you with more comprehensive information at a glance. 7. **Improved Ticket List Search Flow:** We've revamped the search flow in the ticket list, offering a smoother and more intuitive experience when searching for specific tickets. 8. **iPad UI Optimization:** For iPad users, we've utilized different ratios to optimize the Calculate UI, ensuring a more visually appealing and functional layout. 9. **Redesigned Filter Screens:** Experience a sleeker and more user-friendly design for the filter screens across various sections of the app. 10. Create Ticket Enhancement**Expanded Filter Options:** Now you can filter articles, feedback, trending topics, and history, empowering you to find relevant information with greater precision. 11 The "Branch" option for leaders is now hidden during ticket creation, ensuring a smoother workflow without unnecessary clutter. 12. The terminology has been updated across the app, replacing "Branch" with "Space" for clarity and consistency.

We're thrilled to announce the latest update for our app, packed with new features, enhancements, and fixes to make your experience smoother than ever before. Here's what's included in this release: Features & Enhancements: 1. Display Status by Order in Home Screen: Now, easily track the status of your orders directly from the home screen, prioritized by order. 2. Hide Ticket Count Section: We've implemented a feature to hide the ticket count section if there's no response, streamlining your view for better clarity. 3. Force Update App Version: To ensure optimal performance and access to new features, this update includes a mandatory app version update. 4. Knowledge Base Improvements: - Articles, objects (products), and feedback sections have been added to the knowledge base, enriching your resource pool. - History tab UI has been revamped for easier navigation and accessibility. - Search and pagination options are now available across all sections of the knowledge base, empowering you to find information quickly. 5. Ticket List Enhancement: Key information is now displayed in the ticket list instead of 'id', enhancing readability and comprehension. 6. Fallback to Category Image: In cases where product images are unavailable, category images will be displayed, ensuring a visually consistent experience. 7. Localized Date Display: Dates in articles now reflect your local timezone, providing a more personalized experience. 8. Article Cell Design Update: The design of article cells has been refreshed for a more modern and engaging look. 9. Checklist Functionality: - Introducing checklist support for articles, allowing for better organization and task management. - Improved checklist features, including updates and API enhancements for smoother integration. 10. Bug Fixes: - Resolved an issue where feedback was displayed without user input. - Various bug fixes and performance enhancements for a more stable and reliable experience. We're committed to continuously improving your experience with our app. Thank you for your continued support and feedback. If you encounter any issues or have suggestions for future updates, please don't hesitate to reach out to our support team. Happy exploring!

General: Improved Media Model across the application for enhanced performance and usability. Added display of all ticket statuses count on the Home Screen for better overview. Profile: Country now displayed in user profiles for better identification. Notifications: Enhanced notification settings to hide other options when selecting 'All'. Subscription Details: Added display of Agent, Guest, and Storage data in Subscription detail screen. Article Detail: Improved functionality to display videos and links in article details. Updated parameters for filtering article lists. Ticket Management: Display notes in ticket detail screen for better tracking and management. Added detail screen for ticket notes. User Management: Subscribers and managers now able to view subscriptions in their profiles. UI Enhancements: Set corner radius to messages on video call view for improved aesthetics. Implemented Measurement Model changes across the app. Updated Measurement UI for better user experience. Integration and API: Integrated Home screen API and enabled navigation to appropriate screens when tapping 'See All'. Added API calls on app launch to retrieve plan details. Integrated Notification Settings UI and API. Workspace Management: Improved display of subscriptions and workspaces. Measurement Features: Updated Measurement objects and added functionality to add comments. Enhanced display of Measurement comments. Other Enhancements: Improved Shift timer functionality to list and start from the last point if already in progress. Designed Home Screen layout for better usability. Created home tab and relocated ticket management for improved navigation. Increased file upload limit to 25MB. Implemented Localization for broader accessibility. Updated AR for 3D product visualization. Changed ICON in Dashboard for a refreshed look.

Bug fixing and improvements

Bug fixing and some improvements

Bug Fixing and improvements

Bug fixing and Improvements

Bug Fixing and improvements

Bug fixing and improvements

Bug Fixing and improvements in video call