HPN & SHL

Name: HPN & SHL
Rating: 2 (49 reviews)
Author: Health Plan of Nevada, Inc.

Health & Fitness

Only for iPhone

Free · Designed for iPhone

49 Ratings
Ages

13+
Years
Category

Health & Fitness
Developer

Health Plan of Nevada, Inc.
Size

114.8
MB

iPhone

Keep track of your health plan information. Anytime. Anywhere. The HPN & SHL App is a secure way to manage health plan information on the go. Use this convenient service to: - Find out who is on record as your primary care provider (PCP). - View, download and email your health plan ID card. - Save your health plan ID card to your wallet. - Check the status of a claim, prior authorization or referral. - See your copay, deductible and out-of-pocket expenses, if applicable. - View invoices and pay your premium, if applicable. - Find out who is on record as your primary care provider (PCP). - Search for a doctor, specialist, facility or lab. - Talk with our advice nurse. Available 24/7. - Launch a virtual visit 24/7. No appointment needed. - Get step-by-step directions to contracted urgent cares and hospitals near you. - Secure chat with a Member Services representative. - Access your health records. - Update your contact information and address. - Select communication preferences. - Save your password with Touch ID or Face ID. We’re continuously adding new features and functionality to improve your experience. Check back regularly. Your personal medical information is confidential and is only available to you and your provider. To get started, download the app and sign in with your HealthSafe® ID. First-time users will need to create an account. You must be a Health Plan of Nevada or Sierra Health and Life member to use the app.

Ratings & Reviews

2.0

out of 5

49 Ratings

Can’t load to Apple Wallet
Feb 4

Only a 1K
My wife and I are both experiencing the issue of being unable to load our HCP cards to Apple Wallet. There’s a button on the app to dl the cards and nothing happens. Deleted and reinstalled the app and it still doesn’t function properly.

Developer Response
Thank you for your comment. This issue has been resolved. If you’re still having trouble, please call the number on the back of your health plan ID card for assistance.
Can’t load to Apple Wallet
Feb 4

Only a 1K

My wife and I are both experiencing the issue of being unable to load our HCP cards to Apple Wallet. There’s a button on the app to dl the cards and nothing happens. Deleted and reinstalled the app and it still doesn’t function properly.
Developer Response Sep 15
Thank you for your comment. This issue has been resolved. If you’re still having trouble, please call the number on the back of your health plan ID card for assistance.
Completely unacceptable
Aug 24

AngryUser2025.-
I am an active member, not a new user. Last week I was able to log in, but the payment option was broken — you click on “Make a payment” and nothing happens. This week I can’t even get into my account because the app blocks my access. This is absolutely unacceptable for an insurance company. I have to pay my premium, and instead I am forced to waste time struggling with your broken system. This app is a circus and the worst I’ve ever used.

Developer Response
We sincerely appreciate your feedback and continue to work on creating a positive app experience for our users. If you’re still having trouble, we encourage you to please call the number on the back of your health plan ID card to get assistance with these issues.
Completely unacceptable
Aug 24

AngryUser2025.-

I am an active member, not a new user. Last week I was able to log in, but the payment option was broken — you click on “Make a payment” and nothing happens. This week I can’t even get into my account because the app blocks my access. This is absolutely unacceptable for an insurance company. I have to pay my premium, and instead I am forced to waste time struggling with your broken system. This app is a circus and the worst I’ve ever used.
Developer Response Sep 15
We sincerely appreciate your feedback and continue to work on creating a positive app experience for our users. If you’re still having trouble, we encourage you to please call the number on the back of your health plan ID card to get assistance with these issues.
At My Fingertips
02/14/2024

RKHemlock
So much better than having to get to a computer to get the info I need. Log-in process was easy. Grateful to have my insurance activity and ID card in my phone.

Developer Response
Thanks for sharing. We appreciate hearing from our members.
At My Fingertips
02/14/2024

RKHemlock

So much better than having to get to a computer to get the info I need. Log-in process was easy. Grateful to have my insurance activity and ID card in my phone.
Developer Response 03/18/2024
Thanks for sharing. We appreciate hearing from our members.
What happened?
06/06/2024

BoboCramp
HPN - this app isn’t even functional in the most simplistic and rudimentary of ways. I’m unable to merely select a Primary Care Provider. This should be a basic feature, and yet it literally does not function whatsoever. I get that app design is hard and it can be costly but… why even have an app if it cannot be used by paying customers?

Developer Response
Thank you for your comment. If you’re still having trouble, please call the number on the back of your health plan ID card for assistance.
What happened?
06/06/2024

BoboCramp

HPN - this app isn’t even functional in the most simplistic and rudimentary of ways. I’m unable to merely select a Primary Care Provider. This should be a basic feature, and yet it literally does not function whatsoever. I get that app design is hard and it can be costly but… why even have an app if it cannot be used by paying customers?
Developer Response 06/07/2024
Thank you for your comment. If you’re still having trouble, please call the number on the back of your health plan ID card for assistance.

If enabled in your phone settings, now enable biometrics in your profile to login! This update also includes bug fixes and other updates to improve your usability and experience.