I’m only giving 3 stars and not 5 stars because we all use to be able to use the app to order your delicious food. However since you’ve upgraded, it’s been terrible! Let me just say I’ve been buying food from your two restaurants ever since we moved down to Lexington, KY…15 YEARS ago! Now it’ll no longer recognize my own email address that I’ve used on the app this whole time. When you choose the Family Pack, it makes you choose 3 flavors when before we only chose 2 which was perfect. It should read…Choose up to 3 flavors. We shouldn’t HAVE TO CHOOSE 3. Also before, we could choose if we wanted all flats or all drumsticks but now it no longer gives that as a choice. Before we could also choose whether we wanted the wings for each of us cooked well done or extra well done but that was also taken away. We do NOT like this new app. It’s definitely MUCH HARDER to use!!!! The other app was very easy to order from. Now I have to call in every single one of our orders which is very inconvenient! After 15 years, I’m no longer a satisfied customer all because of this very confusing app!!!!!

First off, I am an I.T. Professional so it’s not like I don’t know how tech works. It’s not like online ordering came out yesterday, so there is no excuse to have an app and online ordering website this bad (I tried both)!!! The number one complaint is having a minimum delivery amount WHILE charging a delivery fee, it’s one or the other. I used to be a delivery driver so I know. Next, you have a $9 deal you can’t have delivered so I tried to add a Ranch to it, it still says I am under the 10 minimum when my total is OVER 15 DOLLARS!! What in the wide freaking world? I tried from plain online and through the App Store and gave up hungry.

I am just trying to order Togo. I tried online and it didn’t work so I downloaded the app and the same thing happened. For some reason you can’t make a Togo order without an account which doesn’t make sense. I’ve forgotten my password I guess because I don’t even remember making an account. So I try the reset the password 4 times and each time I’m told the reset link doesn’t work. There is no reason to have to have an account to make an online order if I don’t care about accumulating points. You’re losing money because I can’t even order.

Definitely a top contender for the most bug-laden app I've ever had the privilege of using. I used this app on at least four different occasions over roughly a 1 year span... Each time resulted in my giving up and either dialing in or driving to a location. app is incredibly slow and doesn't notify the user of processing or loading in many places. With so many functional misses, I've decided to uninstall and discontinue use of the app because usability is subpar and I've lost confidence in its implementation which then makes me wonder about how/if security is built in to protect personal information.