Life Sciences Cloud Mobile
AI-Powered Field Engagement
Free
Life Sciences Cloud Mobile is Salesforce’s end-to-end engagement platform for commercial and medical teams. Prepare, engage, and stay compliant - even when completely offline - and give your commercial and medical teams the confidence to engage wherever healthcare happens.
* What field teams will love
* 360° customer view – unified HCP/HCO data in one place
* Smart prep & follow up – AI assisted briefs and next step suggestions
* In person or remote – schedule visits, share content, capture signatures and consent
* Compliant sample drops & requests - real-time validation for limits, inventory, and licenses
* Account & territory plans – objectives, tactics, and progress in one place
* Offline analytics – performance dashboards that work offline, and sync when you’re back online
* What IT will love
* Native on the Salesforce Platform - Flows, Apex, and open APIs for limitless extension
* Open architecture aligned to industry data standards
* Three releases a year, each drop packed with innovative capabilities you can turn on, not bolt on
* Key capabilities (snapshot)
* Remote engagement: audio/video, content sharing, e-consent
* eDetailing with versioning, feedback, and personalization
* Medical inquiries with suggested compliant responses & Slack swarming
* Intelligent, context-aware search with duplicate prevention
* Intelligent notifications with context aware actions
* Product catalog & compliance guardrails
* Territory alignment rules for HCPs/HCOs
* Data integration: OneKey connector kits & MuleSoft APIs
* Field coaching: templates, evaluations, performance trends
* HIPAA aware and 21 CFR Part 11 ready
more LSC brings serious intelligence to your fingertips. The Agentforce integration is the standout, having an AI agent surface relevant account insights and next-best actions in real time, right from your phone, changes how you work between meetings.Clean interface, fast access to key records, and smart automation that actually reduces busywork. This is what a purpose-built life sciences CRM should feel like in 2025.
LSC brings serious intelligence to your fingertips. The Agentforce integration is the standout, having an AI agent surface relevant account insights and next-best actions in real time, right from your phone, changes how you work between meetings.Clean interface, fast access to key records, and smart automation that actually reduces busywork. This is what a purpose-built life sciences CRM should feel like in 2025.
What's New
• Corrected visit conflict validation and refreshed attendee signatures to prevent incorrect submission errors.
• Surveys completed during presentations now show in visits, and survey selection limits are enforced.
• Restored subject assignment creation in Managed Events and corrected specialty creation from person accounts.
• Corrected email labels and permissions needed to create emails, and prevented blank pages after logout.
• Fixed an issue where the initial sync timed out and canceled while downloading address records.
• Additional bug fixes and stability improvements.
264.4.0 1d ago
What's New
• Fixed Managed Event expense sync, and limited presentation email recipients to event attendees only.
• Downloaded presentations now stay available during background sync, and users can now add only eligible products to visits.
• Corrected Schedule Next Visit validation, Activity Plan daily targets, and product filtering.
• Restored medical insight actions and email resend, and enforced read-only shared account lists.
• Additional bug fixes and stability improvements.
264.3.0 Oct 21
What's New
• Corrected signature timing to reflect acceptance while preserving original remote signature times.
• Improved the Last Visit display by removing duplicate details from the visit page.
• Prevented unnecessary saves and notifications when switching between attendees without making updates.
• Resolved unexpected behavior when adding or removing visitors during visits.
• Enhanced Activity History results and the display of valid compliance statements.
• Refined visit validation, sample eligibility, Leave Behind activities, and Parent Organization display.
• Removed unavailable or ineligible presentations from the recommended list.
• Updated record headings and field visibility to reflect custom labels and current values.
264.2.0 Oct 14
What's New
• Fixed an issue in Account Details where utilization and monetary cap trackers returned incorrect access errors and showed inaccurate values.
• Improved account filters and Next Best Customer cards with more readable values, more accurate distances, and date-only formatting.
• Restored email resend, embedded dashboards, and other components that use newly created offline records.
• Corrected localization across Visits, Managed Events, Activity Plans, file lists, charts, and notification timestamps.
• Additional bug fixes and stability improvements.
264.1.0 Oct 7
Bug Fixes, Performance & Stability
- Improved screen load times and scrolling performance.
- Corrected the display of Sign-In Sheet compliance disclaimers on iPad and ensured attendance settings work as configured in Managed Events.
- Resolved issues affecting attendee and contributor creation, subject availability, participant details, and required compliance warnings in Managed Events and Visits.
- Updated the Activity Timeline so the "Mine" filter correctly considers email territories, and surveys open to the correct response.
- Resolved an issue that caused unexpected app closures during periods of high memory usage, such as data syncs.
- Fixed an issue on the Enablement Coaching assessment screen where the Submit button was hidden when an external keyboard was connected.
264.0.0 Oct 2
Fixed an issue that caused duplicate visits records
262.10.1 Sep 9
- Fixed an issue that required users with advanced authentication settings to log in twice.
- Fixed an issue where certain Key Account Management configurations caused the app to become unresponsive when creating a medical inquiry.
262.10.0 Aug 26
- Improved Event Management display including sign-in, participant handling, and expense tracking.
- Enhanced visit scheduling with better validation, sync reliability, and dependent field support.
- Improved data sync reliability for offline and connected modes.
- Updated presentation player rendering and email template performance.
- Refined survey interactions and chart display accuracy.
- Improved Planner with better visit validation and performance.
- Enhanced Data Change Request handling and submission accuracy.
- Improved localization and translation support across the app.
- General stability and performance improvements.
262.9.0 Aug 15
What's New?
- Fixed an issue where components wouldn't load properly on the Home Page.
262.8.0 Aug 5
Account Management:
- Specialty codes now show human-readable labels.
- Advanced Search now returns standard fields for business license queries.
- Fixed handling for multiple primary contact point email and phone records.
- Renamed field labels for Contact Point Address and Email now appear correctly.
- The Edit button now appears correctly on components with dynamic actions.
Consent Management:
- The Capture Consent quick action is now available from the visit record page.
Emails:
- Rich text rendering is now consistent between the desktop site and the mobile app.
Event Management:
- Related lists for participant types now show consistent actions and delete controls.
- Fixed an issue where sync failed when a participant was added with a different type.
Planner:
- General events now appear in the calendar.
Sync and Stability:
- Fixed crashes in signature capture and charts.
- Rich text hyperlinks now respond to taps more reliably.
- Fixed localization issues in the Activity History and Account modules.
- Additional bug fixes and stability improvements.
Visit Management:
- Fixed an issue where Add Discussion didn't show fields when only one record type was assigned.
- Dropdown values now honor record type restrictions on Next Visit Objective.
- Improved visitor selection so that paginated preselection no longer creates duplicates.
262.6.0 Aug 3
- Added the Capture Consent quick action to the Visit record page.
- Fixed an issue where visit data wasn't saved in some sync configurations.
- Large offline log files now sync more reliably.
- Resolved an issue that caused crashes related to expired API requests.
262.4.0 Jul 13
This update resolves issues with charts, provider data, scheduling, and audio briefings.
- Addressed animation rendering in bar charts.
- Resolved Provider Card appearing blank in some configurations.
- Fixed healthcare provider data loading issues.
- Holiday events now show correctly for custom business hours.
- The text-to-speech model for Briefings now downloads more reliably.
262.3.0 Jul 6
This update improves Intelligent Content tools and adds new capabilities for events and interactions, with reliability fixes throughout.
- Enhanced the presentation player with refined visuals and smoother playback.
- Expanded visit management with flexible scheduling, dependent fields, and automatic organization details.
- Refined meeting handling across attendees, invitations, signatures, and expenses.
- Strengthened security and updated underlying platform components.
- Resolved unexpected behavior affecting visits, syncing, and account records.
- General stability and performance improvements.
262.2.0 Jun 22
What's New
- Improved the reliability and security of AI model downloads
262.1.0 Jun 9
* Enhanced Visit workflows, scheduling, attendee tracking, and record handling
* Improved Planner and Time-Off Territory features, including business hours alignment and calendar interaction
* Updated reliability and usability for Voice Agent, Intelligent Content, and Briefings playback
* Improved Field Email functionality for recipient handling, previews, attachments, and link interactions
* Enhanced Survey workflows and validation
* Improved Store Check and assessment experiences
* Refined account management, search, affiliations, and localization support
* Improved Insights data consistency and feed display
* Enhanced Compliance, consent management, and reporting accuracy
* Improved Order Management usability and customization
* Improved accessibility across key workflows and screens
* Enhanced sync, offline reliability, and performance
262.0.0 Jun 5
* Resolved a crash that could occur when viewing activity plans.
* Improved data accuracy for weighted activity plan displays.
* Corrected chart and metric rendering on dashboard screens.
* General stability and performance improvements.
260.8.0 Apr 22
* Fixed an issue where Static Resources did not consistently appear in LMR components.
260.7.0 Apr 1
Bug Fixes and Improvements
* Added an option to customize the activity plan home page widget.
* Strengthened data security during sync operations.
* Improved display accuracy for contact profile details.
* Resolved unexpected behavior during visit activities and product management.
* Improved data change request submission flow.
* General stability and performance improvements.
260.6.0 Mar 18
* General improvements across core workflows.
* Enhanced performance and reliability in presentations.
* Simplified select expense and inquiry flows.
* Additional bug fixes and UI updates for a smoother experience.
260.4.0 Feb 25
What’s New
* Introduced the Next Best Customer component.
* Added Microsoft Teams support for Remote Engagement.
* Enhanced List Views with card mode, quick actions, and improved sorting.
* Enabled deep linking for Visits and record-level navigation.
* Improved Visit performance, sync reliability, and calendar stability.
* Improvements to Visit expense workflow.
* Delivered additional bug fixes and UI refinements to improve overall usability.
260.2.1 Feb 14
What’s Fixed
* Improved handling of custom picklist fields to ensure record type settings are applied correctly.
* Corrected the Attendee Visit Engagement header to enforce read-only behavior as intended.
258.15.0 Jan 28
* Fixed an issue where filters did not appear in some search modals.
* Improved sync reliability for rare Visit scenarios.
258.14.0 12/17/2025
* Added the ability for sales reps to start remote visit sessions early to prepare in advance.
* Improved detection of overlapping time slots when creating new visits.
* Continued to optimize performance for faster visit loading and saving.
* Enhanced support for configurable fields on custom objects within visits.
* Fixed a validation issue that occurred when deleting child visits.
* The app now applies your device’s language settings before initial login.
* Resolved a sync issue that could intermittently fail under specific visit configurations.
* Improved accuracy when sorting accounts by visit date.
* Fixed minor refresh issues affecting the Up Next home component and medical inquiries.
258.13.0 11/19/2025
* Improved version detection to identify and recommend new updates more reliably.
* Added direct access to Agentforce chat windows from Tableau tabs for faster collaboration.
* Enhanced link handling within Agentforce chat for smoother LWC component navigation.
* Fixed incorrect date displays in the Up Next home component.
* Strengthened validation logic to better prevent Visit conflicts.
* Improved license and sample limit checks during Visit workflows.
* Optimized performance for Visits with large product lists.
* Expanded Visit quick actions with new options, including "View Online" and "Inquiries."
258.12.0 11/12/2025
* Resolved an issue that occasionally caused delays during logout.
* Fixed a rare problem where the Activity Plan could temporarily disappear under certain configurations.
* Improved address filtering in the Activity Timeline for more accurate results.
* Fixed a crash that could occur when loading specific home-page setups.
* Enhanced how addresses are displayed within Visit for better clarity.
* Increased reliability for Visit Attendees during remote engagements and signature capture.
* Added various UI refinements and performance improvements to enhance your overall experience.
258.11.0 11/05/2025
What's New
• Corrected visit conflict validation and refreshed attendee signatures to prevent incorrect submission errors.
• Surveys completed during presentations now show in visits, and survey selection limits are enforced.
• Restored subject assignment creation in Managed Events and corrected specialty creation from person accounts.
• Corrected email labels and permissions needed to create emails, and prevented blank pages after logout.
• Fixed an issue where the initial sync timed out and canceled while downloading address records.
• Additional bug fixes and stability improvements.
more Version 264.4.0 1d ago
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