uniLINK 5.0 is a complete rebuild of the agent app — faster, more reliable, and designed for replying on the move. NEW • Push notifications when a customer replies, not only when a conversation is assigned to you • Mentions and conversations you follow now notify you too MESSAGING • Reply to a specific message, with an attachment • Send photos, videos, documents, voice notes and your location • Record and play voice messages, with playback that no longer interrupts itself • Photos taken on iPhone now send correctly to every channel CONVERSATIONS • Rebuilt conversation list with search and filters • Switch between all conversations and the ones assigned to you • Faster loading and smoother scrolling throughout FIXES • Many fixes to attachment delivery across WhatsApp, Instagram, Facebook, Email and the website widget • Improved keyboard handling so the composer stays in view

• Fresh new look: a refined dark theme across the app for a cleaner, easier-on-the-eyes experience. • Unirsal branding throughout the app. • Simplified, faster sign-in screen. • Performance improvements and bug fixes for a smoother, more reliable experience.

What's New in This Version Initial release of Unilink Agent on the App Store! What's included in this version: - View and manage customer conversations across multiple channels - Real-time notifications for new messages and mentions - Multi-language interface (Arabic, English, and 40+ languages) - Quick replies with canned responses - Voice messages - record and listen to audio notes - Rich attachments - share images, documents, and files - Team collaboration with private notes - Advanced filtering by status, assignee, and inbox - Customer profile and conversation history at a glance - Multi-channel support: Email, WhatsApp, Facebook, Instagram, SMS Built specifically for Unirsal's enterprise customers.