Zeppelin Remote Service allows remote maintenance of engines and systems worldwide, at any time and from anywhere in the world - even in regions where service calls cannot be made at short notice.
In the event of an emergency, the problem description, photos and videos can be exchanged via the chat platform. The chat features and video calls with AR capabilities enable remote fault diagnosis of machines, systems or devices. Service technicians can access systems without being physically present and call in additional experts as needed. If necessary, a service call is triggered. Thanks to the preparation and troubleshooting that has already been carried out, deployment times can be made more efficient and significantly reduced.
The application has many features:
-Real-time troubleshooting and resolution support
-Knowledge building and transfer through documented troubleshooting
-Reduce diagnostic costs
-Easier communication (audio, video, text)
-Bilingual user interface (German/English)
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- Filter tickets by creation date ("Created on") to quickly see at a glance what was reported in the last 24 hours or 3 days.
- Scheduled maintenance orders can now automatically include tasks created from the template. Ticket templates can be configured in the web app.
Version 25.0.0
The developer, Zeppelin GmbH, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Not Collected
The developer does not collect any data from this app.
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
