Soho House 12+

Frustrating

This app is incredibly frustrating. I love the experience of our Houses, but the app makes it super difficult to plan or schedule events across different clubs. I can only book events at two of the Houses in Los Angeles, and all others appears as “House Members” only without allowing me to book them, even though I’m a House member.

And of course, reaching out to support or membership goes nowhere unfortunately.

Good not yet great

I enjoy my Soho House membership very much, and I think the app works well for the most part. My wish would be for it to be easier to do simple things, for instance, quickly access the opening hours of the restaurant and what time different meal service starts and ends. Also wish it was a lot easier to figure out how to contact someone at my local Soho House to ask a question. Seems like I type a question into the app. It gets sent over to London and then somehow bounces back to my local Soho House . Isn’t there an easier way?

Update your hotel availability!!!

Ugh. For something that is supposed to be a luxury service/club, the app and online experience is consistently terrible. Sure they make look pretty but the functionality is spotty at best. The house I like to stay at routinely shows no availability for six months at a time - yet send them an email and you find it’s actually incorrect and there’s tons of availability. How and why does this keep happening? Constantly showing incorrect information makes the app totally irrelevant. Also - why are you sending me an email link to sign in when it’s fewer steps to just use your password and pretty much every phone and computer gives you the option to save that information.

Developer Response ,

Hi katiewchicago,
We are sorry that you are having an unsatisfactory experience with the App and Website. The product team are currently working to resolve issues and will be rolling out incremental improvements around the summer time this year.

If you are still having challenges then please contact us for personal assistance on how to resolve your specific problems by emailing the digital support team on digital-support@sohohouse.com. Alternatively, if you open the Soho House App and click on your profile image on the top left of the screen and then click the “Contact us” link (towards the bottom of the screen) you will be taken to a form where you will be able to send us information that will enable us to help you.