Introducing Route Cascading: Smarter Scheduling, Continuous Operations We're pleased to introduce Route Cascading, a powerful new capability that simplifies route scheduling for operations managers while keeping drivers moving efficiently throughout their shifts. Operations managers can now assign multiple routes to an operator in a continuous sequence. As soon as one route is completed, Citycare automatically prompts the driver to begin navigating the next route, without waiting for its originally scheduled start time. Drivers can also complete their current route without interruption, even if the next route's scheduled start time has passed. The next route is presented only when the current one is finished. By eliminating the need to estimate precise start times for consecutive routes, Route Cascading makes scheduling easier, reduces operational interruptions, and improves productivity across street sweeping, waste collection, snow removal, and other municipal operations.

A major update that brings real-world experience and AI-powered infrastructure intelligence together. Drivers can now convert a completed trip into a reusable route, allowing Citycare to capture proven routes based on real-world driver experience. Vision AI is now available for street sweeping and infrastructure patrols, automatically identifying potholes, graffiti, missing infrastructure, defective signs and more while vehicles perform their regular work. We've also introduced a new swipe-based AI review experience: swipe right to instantly create a task from a detected deficiency, or swipe left to provide feedback that helps continuously improve our AI detection models.

A major update packed with new features to make planning, field operations, and reporting more powerful than ever. This release introduces sanitation routes with individual homes as service locations, a new Vision AI Survey Mode for training AI to detect new infrastructure and field conditions, and improved route creation with directional event control. We've also added high-resolution PDF route exports, expanded map layer controls to mobile, enhanced trip and route details, improved colleague management, and refined navigation, route progress, and in-field usability throughout the app.

A feature-packed update focused on giving operations teams greater visibility, flexibility, and efficiency in the field. This release introduces new route editing tools, including the ability to change segment directionality, along with improved support for long-term route progress and event history. We’ve added a real-time Gantt view for monitoring planned and active routes, the ability to join an active route as an observer, and route progress indicators directly on associated tasks. We’ve also simplified ending routes and trips, improved map navigation during active trips, optimized default zoom levels, and resolved several issues, including improvements to route task reliability.

A major update focused on giving operations teams more control and drivers a better experience in the field. This release introduces remote route assignment and reassignment, allowing supervisors to plan work in advance and make changes in real time without interrupting drivers. We’ve also improved route navigation with clearer turn-by-turn guidance for sequenced routes. Finally, select users can now access an early preview of our new Video AI capabilities, which can automatically identify infrastructure assets and field anomalies using the device camera while work is being performed.

This update improves inspection tracking and scheduling for municipalities and residents. Municipalities can now manage inspection types directly from the app, making it easier to organize and categorize building inspections. Inspectors are automatically tracked from arrival through completion, giving residents and administrators real-time visibility into inspection status.

A new update focused on improving communication between municipalities and residents. This release introduces real-time resident notifications by text message when a service vehicle is on route to a request. Residents can now track the vehicle live through a secure link sent directly to their phone. Municipal employees can automatically trigger these updates simply by setting a related task to the “On Route” status in Citycare. The new workflow helps reduce missed appointments, improves resident communication, and saves valuable time by automating service reminders and arrival notifications.

A focused update to make Citycare smoother and more reliable in the field. This release improves route navigation and mid-trip re-routing, boosts performance and efficiency, and enhances compatibility with older devices for a better overall experience.

A small update to help make Citycare even easier to use and more reliable. This release brings much anticipated user interface refinements, performance and stability improvements, as well as a few minor corrections for a smoother, more reliable experience.

Tablet Ready & Faster Than Ever This update introduces our long-awaited initial tablet interface compatibility for a smoother, larger-screen experience. We’ve also improved overall performance and fixed several minor issues to ensure a more stable and reliable Citycare app for daily operations.

Smarter Solutions, Smarter Routes Citycare now supports shared devices with secure PIN login on common tablets/phones. New mobile device management tools give admins full control. Import routes via GeoJSON for in-app navigation. Improved salt/abrasive optimization for multi-lane roads. Stronger task integrations plus bug fixes and UX enhancements for smoother operations.

Collaborative Route Progress + Streamlined Driving UI Drive smarter, together. See teammates working on the same route in real time — position, progress, and segments. Avoid overlap and coordinate instantly. Pause a route anytime (e.g. to load/dump material) without affecting progress. Enjoy a smoother UI with bottom menu and better visibility.

Smarter Continuity on the Road Auto-Resume Trips Your ongoing trip now picks up right where you left off — even if the app closes or crashes. No data loss, no restart. Just drive. Continue Where They Left Off Create a new route event and instantly retrieve completed segments from past sessions. Perfect for shift changes and collaborative continuity.

Dual User Rejection Reporting Report sanitation rejections in real time — now with support for a second user on active routes. A driver and a laborer can both contribute to the same event, ensuring faster input, clearer accountability, and full traceability. Rejections are logged instantly, linked to the route and event for a seamless and accurate record. Smarter collaboration, built for the field. Also includes a fix for map tiles not loading correctly in some environments.

Discover Assets Visualize your assets directly on the map for a centralized and intuitive management experience. Create or complete tasks tied to a specific asset, ensuring traceability and a clear intervention history. The Asset feature makes field work smarter: clearer views, linked actions, and optimized coordination. Another leap toward better, smarter teamwork.

Discover Coworkers Empower your team to assign a task to multiple workspace members, enabling smooth collaboration and shared responsibility. Each colleague sees the task in their schedule and gets real-time updates — no duplicates, no confusion. Coworkers improves visibility across the calendar, map, and task list. A smarter, more connected way to work together!

Introducing Scheduler. Empowering managers and dispatchers with a powerful calendar view to manage tasks with more accuracy than ever, ensuring peak operational efficiency. Mobile field personnel can now view their assignments in a user-friendly calendar, providing real-time updates. Tasks can also be viewed on the map and prioritized lists, making coordination smoother and more efficient than ever. Experience a whole new way to schedule your team's workload!

Introducing a smarter Colleague Finder, letting you see who’s on duty by department and access their personalized profiles with avatars, background images, and social media links. We've also enhanced the interface to help you navigate the growing feature set more easily. Discover a more connected and intuitive experience—update now!

It is now easy to start chatting with colleagues directly from the map—just tap their avatar and enjoy a slicker chat interface. Users get real-time notifications when messages come in. Zoom into shared pics to see every detail. Mapview has improved user interface, so whether you’re on foot or behind the wheel, you see more, faster. Update now and stay connected on the move!

New Features Just Dropped! Track your workday with the new On Duty / Off Duty switch. See who’s on shift, who’s driving what, and where—all live on the map. Vehicle names and user-vehicle links are now visible in real time. Plus, we’ve refreshed the UI with larger, clearer icons to boost your in-app experience. Update now and take control like never before!

Citycare just got better 1. Task assignees now receive real-time push notifications 2. Updated user settings for easier customization 3. Several enhancements to existing features 4. Fresh new branding aligned with our full product ecosystem Update now to power up your city operations.

Report hazards while driving – The list of available hazards now automatically adjusts based on the selected route type for more precise reporting. Create tasks hands-free – Use the new audio button to generate tasks just by speaking. Enhanced Action Button – Now you can: Report an issue directly Invite a colleague Create a task Start a trip

Improved Route Event Detection: Better interception of events at high speeds and in the background. Accurate Distance Metrics: Automatic adjustment of distance based on your country (miles/km). Refined Menu Navigation: Streamlined for a smoother, more intuitive experience. Better Route Selection: Routes are now categorized for easier selection. Real-Time Progress: View live progress of all routes being driven at once.

Route Sequencing: Add a sequence to your routes for better organization and efficiency. Drive the Sequence: Follow the route step by step and view the next segment seamlessly. Navigation to Starting Point: Start your journey with ease, even when beginning from a different location. User Position on Map: Easily track your position on the map for enhanced navigation and control.