At first, I really liked this game then they started being a little glitches here and there that things would mess up and typically when you go to the support team, they help you however, my last encounter with them, they asked me to provide proof and I did as always, they condescendingly said the same exact thing, but in a different way in a different format I gave them multiple opportunities just to correct the mistake and fix the problem. It was nothing that major. I informed them. that what they were doing, was scamming me theft and essentially fraud. I hate being that person that has to take things to this level, but if people don’t get held accountable for their actions, then they feel they can do it let’s say to 20,000 other people just imagine this five dollars from 20,000 people a day. intellectually I would think that if someone came to my support team while I know that my business is taking from people. and that person came to me with just a very what I would be considered a mild challenge. I would like to keep my customers always happy first thing in sales customers always right. So next I just strongly advise screenshot every single time you buy something. Pay attention to the Lil parts of language in their support team responses on all honesty. I just wouldn’t play the game it’s not worth a headache. I give this a one 0.5–10 and that 0.5 is only because I have redeemed money before and it took a few days to get it. just do your research. There’s many more apps out there way better than this one.
We’re truly sorry for making you feel this way.All of our support team members are strictly trained.If you are unsatisfied with any of our customer service, please let us know the exact time and content of the reply. We will conduct a serious investigation and take proper action.For game-related issues, screenshots will greatly help us investigate and speed up the process.If you don’t have a record, you may still contact support with the specific time, game type, and details of what happened.We will do our very best to assist you until the issue is fully resolved.Thank you for your support.