This update includes bug fixes and stability improvements for a smoother experience.

Bug fixes and Improvements

Unified Contact Book Enhancements Manage contacts more more accurately with richer records, organization and PMS synchronisation

Search Patients from the Keypad Tab: You can now search for the intended patients directly from the Keypad tab. Use the search bar icon at the top of the screen to find patients by name or number and apply filters to narrow down your search results. Bug Fixes and Upgrades: We have fixed bugs and made upgrades to improve the overall app performance and experience.

Bug fixes and performance improvements

Agent Status Visibility: You can now view real-time agent status directly in the VoiceStack mobile app, including within the transfer list during active calls. View Patient Details from the VoiceStack App: You can now access patient details directly from the VoiceStack app. The View Patient button redirects you to the patient information screen in the CareStack PMS. Bug Fixes and Upgrades: We have fixed bugs and made upgrades to improve the overall app performance and experience.

Introduced a new Contact Book feature that allows users to seamlessly manage their contacts within the app, including adding new contacts, editing existing details, blocking unwanted numbers, and deleting contacts for a more organized and efficient experience.

DND Toggle Now Available on Mobile App Search Option for Call History and Messages Make calls from CareStack PMS Mobile App

- Simultaneous Ringing: It allows users to receive incoming calls on multiple devices at the same time. - Extension Takeover Restrictions: To prevent call conflicts, active devices cannot be switched while on a call. In multi-device scenarios, the Active Devices switching option will be disabled, and extension takeover cannot be performed when outbound calling is enabled.

Agents now only see the calls they personally handled, ensuring stricter privacy. Sensitive call details are protected, while IQ summaries remain available for context. Admins get access to full call visibility in the Admin Portal for audits and quality monitoring.

Copy Text Messages: Long-press on a message to copy it instantly. Call Stability After Internet Reconnection: Fixed call drops when the internet reconnects. 30-Minute Call Drop Issue Resolved: Calls no longer disconnect after 30 minutes. Ghost Notification Issue Fixed: Removed ghost call notifications when another user answers on a desk phone.

Fixed an issue with call transfer Bug fixes and improvements

• Calls now stay stable and resume smoothly after internet reconnection • Fixed “ghost call” issue on iOS for a smoother experience • Clearer calls with unwanted beep sounds removed

Bug Fixes

Bug Fixes and Improvements

A smarter dialer + faster find. Patient Search in New Message: While composing a text, quickly look up and select the right patient Copy Number: Long-press any number or contact to copy it. Connection Alerts: Get a pop-up when your network is unstable so you can switch before calling. Caller ID Selection: Choose which caller ID to use from the Dialpad before placing a call. Dialer UI Refresh: Cleaner layout, clearer labels, and quicker access to actions. Plus the usual bug fixes and performance improvements to keep things smooth.

Call improvements

Call related bug fixes and improvements

Minor bug fixes and UI improvements

Improved app stablity with some background enhancements.

App name updated to VoiceStack for better clarity and consistency. Improved app stability with background enhancements.