We've improved the immobilisation testing experience with new animated loading indicators, giving engineers clear visual feedback as soon as a Deadlock or No Tag, No Start command is requested. Each command now has its own dedicated loading indicator, making it easier to identify which function is being processed. This update also includes minor performance and usability improvements.

Bug Fix: Some Apple devices not displaying live chat full screen.

This update introduces a major upgrade to the Eco Trak Installer App, giving engineers more control and clearer feedback throughout the commissioning process. New features include Live Status Commissioning with real-time Power, Ignition, Satellite and ID Tag checks, automatic Support access if commissioning is not completed within 5 minutes, and secure 30-minute access to immobilisation testing where supported. We have also introduced an improved SMS Commission countdown screen, clearer commissioning guidance and a number of performance, reliability and usability improvements throughout the app.

Removed an unused menu tab and enhanced the SMS Commission screen with additional guidance text to assist engineers, streamline the commissioning process, and enable faster installation of Eco Trak devices.

This update to the Eco Trak Installer app includes improvements to the address field when copying and pasting data, making entry smoother and more reliable. We’ve also added “not required” guidance to the second contact field, making it clearer that this information is optional during installation.

SMS Commission – Postponed is now available, allowing engineers to set up the system in advance and complete commissioning at a more convenient time. We’ve also removed the requirement for a landline contact, reflecting that most customers now use mobile numbers only.

Added a choice between Live Chat and SMS Commissioning. Live Chat is now also available on the home page for quick assistance with any installation questions before you begin.

Updated customer details page for engineers with (please ensure customer's details and address are spelt correctly, with the appropriate use of captial letters.)