What's New !! AI Concierge: Major Update Your AI Concierge is now smarter, more reliable, and easier to trust, with powerful new features to improve guest communication and automate daily operations. AI Response Transparency Understand why the AI provides each answer with clearer explanations of the booking details, knowledge base entries, and sources used to generate its responses. Automatic Reservation Lookup When a guest messages from an unrecognized phone number or account, the AI automatically searches existing reservations to identify the guest's booking, reducing the need for guests to repeat their information. Live Web Search The AI can now search the web for up-to-date information about nearby restaurants, attractions, transportation, events, and more, helping answer questions beyond your existing knowledge base. AI Phone Call Support The AI Concierge can now handle phone calls, giving guests another convenient way to get assistance and information while helping your team manage guest enquiries more efficiently. Smart Reactions When guests send simple messages such as "thanks" or "ok", the AI can respond with an appropriate emoji reaction instead of sending an unnecessary message, creating more natural conversations while reducing messaging costs. Performance & Stability Improvements We've optimized platform performance, improved loading speeds, strengthened real-time synchronization, and enhanced overall system reliability for a smoother experience. Bug Fixes & Enhancements Fixed various UI issues, improved automation reliability, enhanced messaging workflows, and addressed minor bugs to provide a more consistent and dependable experience across StreamHost. Thank you for using StreamHost! Enable AI Concierge for your property and let it assist your guests around the clock while you focus on growing your business. Your continued support and feedback help us make StreamHost better with every release.

What's New !! AI Concierge: Major Update Your AI Concierge is now smarter, more reliable, and easier to trust, with powerful new features to improve guest communication and automate daily operations. AI Response Transparency Understand why the AI provides each answer with clearer explanations of the booking details, knowledge base entries, and sources used to generate its responses. Automatic Reservation Lookup When a guest messages from an unrecognized phone number or account, the AI automatically searches existing reservations to identify the guest's booking, reducing the need for guests to repeat their information. Live Web Search The AI can now search the web for up-to-date information about nearby restaurants, attractions, transportation, events, and more, helping answer questions beyond your existing knowledge base. Smart Reactions When guests send simple messages such as "thanks" or "ok", the AI can respond with an appropriate emoji reaction instead of sending an unnecessary message, creating a more natural conversation while reducing messaging costs. No additional setup is required. These improvements are now live and ready to use. Performance & Stability Improvements We've continued to optimize platform performance, improve loading speeds, strengthen real-time synchronization, and enhance overall system reliability for a smoother experience. Bug Fixes & Enhancements Fixed various UI issues, improved automation reliability, enhanced messaging workflows, and addressed minor bugs to ensure a more consistent and dependable experience across StreamHost. Thank you for using StreamHost! Enable AI Concierge for your property and let it assist your guests 24/7 while you focus on growing your business. Your continued support and feedback help us improve StreamHost with every release.

StreamHost Update Telegram is now supported You can now chat with Telegram guests in your StreamHost inbox. To activate: 1. In Telegram, open @BotFather and send /newbot 2. Copy the bot token it gives you 3. In StreamHost, go to Dashboard → Integrations → Connect Telegram and paste it 4. Share the Telegram link StreamHost gives you with guests. They must tap Start before you can message them. Chat Assignment New guest chats go to your team in turns, one owner per chat. Only staff who are on shift get them. You can filter the inbox by Mine / Unassigned and reassign chats anytime. To activate (owner/admin): 1. Go to Settings → Team & Notifications 2. Turn on Auto-assign conversations 3. Switch on Rotation for each staff member Thanks for using StreamHost !!

What's New !! We're excited to introduce another major StreamHost update, bringing new AI capabilities, automation, integrations, and improvements to help hospitality teams operate more efficiently. LINE Integration -StreamHost now supports LINE integration, allowing teams to connect their LINE Official Account and manage guest conversations directly within StreamHost alongside other communication channels. Mobile Check-in & e-KYC -Guests can now complete their check-in remotely by scanning their passport and completing a liveness check before arrival, making the check-in process faster and more convenient. Automated Security Deposit Handling -Security deposits can now be authorized, held, and released automatically through Stripe, reducing manual work and making the deposit process more reliable. Task AI Agent -Our new Task AI Agent can understand guest requests, determine their priority, and route tasks to the appropriate available team member, helping teams respond faster and manage operations more efficiently. Automated Message Scheduling -Guest communications can now be automatically scheduled based on the guest journey, including pre-arrival information, check-in guides, door codes, and review requests. Direct Booking Enhancements -The AI Sales Agent can now work with live rates and availability, helping qualify enquiries, provide accurate pricing, and turn guest conversations into direct bookings without leaving the chat. Expanded PMS Integrations -StreamHost now supports additional PMS integrations, providing two-way synchronization for reservations, rates, and availability across multiple property management platforms. Housekeeping Automation -Housekeeping workflows have been further improved with automated cleaning schedules based on live checkouts and cleaner availability, helping teams assign and manage cleaning tasks more efficiently. AI Building Copy -AI configurations can now be copied to another building or copied from an existing building, making it easier to set up and manage AI across multiple properties. Cleaning Task Roles -Cleaning tasks can now be assigned to Supervisors and Admins, providing better control over housekeeping operations and team responsibilities. Chatroom Assignment -Subaccounts can now be assigned to specific chatrooms, making it clear which team member is responsible for handling each guest conversation. Performance & Stability -We've continued to improve platform performance, real-time synchronization, reliability, and overall system stability for a smoother experience across StreamHost. Bug Fixes -Fixed various UI and usability issues. -Improved message and automation reliability. -Improved reservation and PMS synchronization. -Fixed various housekeeping and task management issues. -Addressed other minor bugs and stability issues. Thank you for using StreamHost. Your continued support and feedback help us make StreamHost better with every release.

What's New !! One of our biggest StreamHost updates yet, bringing powerful new features, improved performance, and numerous enhancements and bug fixes. Dedicated Cleaning Module Housekeeping now has its own workspace with a live Units board for managing room turnovers more efficiently. Track rooms from Dirty → Cleaning → Review → Clean, assign cleaners, prioritize arrivals, manage approvals, and receive real-time updates. Cleaning Task Roles Cleaning tasks can now be assigned to Supervisors and Admins, making it easier to manage teams, oversee progress, and coordinate housekeeping operations. DB PMS Integration StreamHost now integrates directly with IDB PMS, automatically syncing reservations, guest status changes, room updates, and cancellations to keep data up to date. Enhanced Email Experience A cleaner and more reliable email experience with improved workflows, performance, and guest communication management. Dark Mode Dark Mode is now available throughout StreamHost for a more comfortable viewing experience in low-light environments. Multi-language Support StreamHost now supports English, 中文 (Chinese), and Bahasa Indonesia. Building Management Enhancements Improved building management with better organization, navigation, configuration options, and workflows for managing multiple properties. AI Building Copy AI configurations can now be copied to another building or copied from an existing building, making it faster and easier to set up AI across multiple properties. Room Type Enhancements Improved room type management with a more intuitive editing experience, better organization, and improved synchronization across reservations and operations. AI Sales Agent Enhancements Smarter conversations, improved response accuracy, better lead qualification, guest engagement, recommendations, and automation to help convert more enquiries into bookings. Chatroom Assignment Subaccounts can now be assigned to specific chatrooms, making it clear which team member is responsible for handling each guest conversation. User Interface Improvements Cleaner layouts, improved navigation, better responsiveness, accessibility, and a more consistent design across the platform. Performance & Stability Faster loading times, improved real-time synchronization, enhanced stability, and numerous under-the-hood optimizations. Bug Fixes * Fixed WhatsApp template error handling. * Fixed scheduled message sending. * Resolved unnecessary unsaved-change prompts in Massflow. * Fixed unit renaming within automation flows. * Prevented deleted room types from reappearing after refresh. * Fixed building-specific chatroom settings. * Reservation data is now included in task exports. * Addressed various UI, stability, and minor issues. Thank you for using StreamHost. Your continued support and feedback help us make StreamHost better with every release.

What's New !! This is one of our biggest StreamHost updates yet, bringing powerful new features, major enhancements, improved performance, and numerous bug fixes. Dedicated Cleaning Module Housekeeping now has its own dedicated workspace with a live Units board, allowing teams to manage room turnovers more efficiently. The new workflow supports room status tracking from Dirty → Cleaning → Review → Clean, cleaner assignments, arrival priorities, manager approvals, and real-time updates across the entire team. DB PMS Integration StreamHost now integrates directly with IDB PMS, automatically synchronizing reservations, guest status changes, room updates, and cancellations. This reduces manual work while ensuring reservation data always stays up to date. Enhanced Email Experience We've completely refined the email experience with a cleaner interface, improved workflows, better reliability, and enhanced performance. Managing guest communications is now faster, more intuitive, and more dependable than ever before. Dark Mode Dark Mode is now available throughout StreamHost, providing a modern appearance and a more comfortable viewing experience during extended use or in low-light environments. Multi-language Support StreamHost now supports English, 中文 (Chinese), and Bahasa Indonesia, allowing teams to work comfortably in their preferred language. Building Management Enhancements We've improved the building management experience with better organization, smoother navigation, enhanced configuration options, and a more streamlined workflow for managing multiple properties. Room Type Enhancements Room type management has been redesigned with a more intuitive editing experience, improved organization, better synchronization across reservations and operations, and enhanced usability throughout the platform. AI Sales Agent Enhancements Our AI Sales Agent has received significant upgrades with smarter conversations, improved response accuracy, enhanced lead qualification, better guest engagement, more intelligent recommendations, and improved automation to help convert more enquiries into confirmed bookings. User Interface Improvements We've refreshed the interface across the platform with cleaner layouts, improved navigation, enhanced responsiveness, better accessibility, and a more consistent design for a smoother overall user experience. Performance & Stability Improvements This release includes extensive performance optimizations, faster loading times, improved real-time synchronization, enhanced platform stability, and numerous under-the-hood improvements to deliver a faster and more reliable experience. Bug Fixes * Fixed WhatsApp template error handling. * Fixed scheduled message sending. * Resolved unnecessary unsaved-change prompts in Massflow. * Fixed unit renaming within automation flows. * Prevented deleted room types from reappearing after refresh. * Fixed building-specific chatroom settings. * Reservation data is now included in task exports. * Addressed numerous UI issues, stability improvements, and other minor bug fixes. Thank you for using StreamHost. Your continued support and feedback help us make StreamHost better with every release.

What's New This is one of our biggest StreamHost updates yet, bringing powerful new features, major enhancements, improved performance, and numerous bug fixes. Dedicated Cleaning Module Housekeeping now has its own dedicated workspace with a live Units board, allowing teams to manage room turnovers more efficiently. The new workflow supports room status tracking from Dirty → Cleaning → Review → Clean, cleaner assignments, arrival priorities, manager approvals, and real-time updates across the entire team. DB PMS Integration StreamHost now integrates directly with IDB PMS, automatically synchronizing reservations, guest status changes, room updates, and cancellations. This reduces manual work while ensuring reservation data always stays up to date. Enhanced Email Experience We've completely refined the email experience with a cleaner interface, improved workflows, better reliability, and enhanced performance. Managing guest communications is now faster, more intuitive, and more dependable than ever before. Dark Mode Dark Mode is now available throughout StreamHost, providing a modern appearance and a more comfortable viewing experience during extended use or in low-light environments. Multi-language Support StreamHost now supports English, 中文 (Chinese), and Bahasa Indonesia, allowing teams to work comfortably in their preferred language. Building Management Enhancements We've improved the building management experience with better organization, smoother navigation, enhanced configuration options, and a more streamlined workflow for managing multiple properties. Room Type Enhancements Room type management has been redesigned with a more intuitive editing experience, improved organization, better synchronization across reservations and operations, and enhanced usability throughout the platform. AI Sales Agent Enhancements Our AI Sales Agent has received significant upgrades with smarter conversations, improved response accuracy, enhanced lead qualification, better guest engagement, more intelligent recommendations, and improved automation to help convert more enquiries into confirmed bookings. User Interface Improvements We've refreshed the interface across the platform with cleaner layouts, improved navigation, enhanced responsiveness, better accessibility, and a more consistent design for a smoother overall user experience. Performance & Stability Improvements This release includes extensive performance optimizations, faster loading times, improved real-time synchronization, enhanced platform stability, and numerous under-the-hood improvements to deliver a faster and more reliable experience. Bug Fixes * Fixed WhatsApp template error handling. * Fixed scheduled message sending. * Resolved unnecessary unsaved-change prompts in Massflow. * Fixed unit renaming within automation flows. * Prevented deleted room types from reappearing after refresh. * Fixed building-specific chatroom settings. * Reservation data is now included in task exports. * Addressed numerous UI issues, stability improvements, and other minor bug fixes. Thank you for using StreamHost. Your continued support and feedback help us make StreamHost better with every release.

What's New This is one of our biggest StreamHost updates yet, bringing powerful new features, major enhancements, improved performance, and numerous bug fixes. Dedicated Cleaning Module Housekeeping now has its own dedicated workspace with a live Units board, allowing teams to manage room turnovers more efficiently. The new workflow supports room status tracking from Dirty → Cleaning → Review → Clean, cleaner assignments, arrival priorities, manager approvals, and real-time updates across the entire team. DB PMS Integration StreamHost now integrates directly with IDB PMS, automatically synchronizing reservations, guest status changes, room updates, and cancellations. This reduces manual work while ensuring reservation data always stays up to date. Enhanced Email Experience We've completely refined the email experience with a cleaner interface, improved workflows, better reliability, and enhanced performance. Managing guest communications is now faster, more intuitive, and more dependable than ever before. Dark Mode Dark Mode is now available throughout StreamHost, providing a modern appearance and a more comfortable viewing experience during extended use or in low-light environments. Multi-language Support StreamHost now supports English, 中文 (Chinese), and Bahasa Indonesia, allowing teams to work comfortably in their preferred language. Building Management Enhancements We've improved the building management experience with better organization, smoother navigation, enhanced configuration options, and a more streamlined workflow for managing multiple properties. Room Type Enhancements Room type management has been redesigned with a more intuitive editing experience, improved organization, better synchronization across reservations and operations, and enhanced usability throughout the platform. AI Sales Agent Enhancements Our AI Sales Agent has received significant upgrades with smarter conversations, improved response accuracy, enhanced lead qualification, better guest engagement, more intelligent recommendations, and improved automation to help convert more enquiries into confirmed bookings. User Interface Improvements We've refreshed the interface across the platform with cleaner layouts, improved navigation, enhanced responsiveness, better accessibility, and a more consistent design for a smoother overall user experience. Performance & Stability Improvements This release includes extensive performance optimizations, faster loading times, improved real-time synchronization, enhanced platform stability, and numerous under-the-hood improvements to deliver a faster and more reliable experience. Bug Fixes * Fixed WhatsApp template error handling. * Fixed scheduled message sending. * Resolved unnecessary unsaved-change prompts in Massflow. * Fixed unit renaming within automation flows. * Prevented deleted room types from reappearing after refresh. * Fixed building-specific chatroom settings. * Reservation data is now included in task exports. * Addressed numerous UI issues, stability improvements, and other minor bug fixes. Thank you for using StreamHost. Your continued support and feedback help us make StreamHost better with every release.

What's New in This Update We've introduced several improvements to make managing your properties and guest communications easier: • AI replies now include source references. • Added feedback ratings for AI-generated responses. • PDF invoice downloads are now available. • Enhanced billing and subscription workflows. • New step-by-step listing creation wizard. • Performance improvements and bug fixes. Thank you for using StreamHost.

We’ve made significant improvements to enhance your experience: Added support for editing WhatsApp Templates Improved platform stability and responsiveness Refined multiple UI interactions and workflows Fixed various minor issues and inconsistencies Thank you for choosing StreamHost.

We're updating several fixes on this update, including Quick Response UI bugs, Inbox Filter visual bugs, and some minor UI enhancement. Thanks for using StreamHost!

Updates: We've update inbox filter selection bugs and some minor UI bug fixes. Thanks for using StreamHost.

We've fixed some minor bugs and enhance images/videos download in inbox page! Thanks for using StreamHost!

We are updating the app to fix bugs, optimize performance and improve the experience Thanks for using StreamHost!

Quick Fix: - Fix Error logging in - Fix Internal Chat UI alignment - Fix Error pages when open App

Updates: 1. WhatsApp Template's PDF file preview bug. 2. Quick Response selection error. 3. Some minor UI bug fixed.

StreamHost Update Announcement Bug Fixes 1.⁠ ⁠Media Message Display Issue Resolved Fixed an issue where received files / images / videos were displayed as “No message”. Also resolved cases where the “Haven’t Reply” tag did not appear correctly. 2.⁠ ⁠WeChat Task Tagging Issue Fixed Resolved task tagging inconsistency for WeChat conversations. Enhancements 1.⁠ ⁠Automated Check-in / Check-out Scheduling (Deposit Update Trigger) When updating Deposit Status via the Quick Button in the contact detail panel (right side of inbox), the system will now automatically schedule: -⁠ ⁠Check-in message -⁠ ⁠Check-out message Condition: Trigger applies only if the update date is later than the check-in date. This reduces manual scheduling and ensures operational consistency. 2.⁠ ⁠New Variable Field Added - ⁠Mailbox No 3.⁠ ⁠New Status Label Introduced Added a status indicator when: The last message sent was a WhatsApp template The guest has not replied yet This improves follow-up visibility and sales tracking. 4.⁠ ⁠WeChat AI Enhanced Improved AI response handling and contextual understanding for WeChat conversations.

Update: - Fixed inbox page's back button double click issue Thanks for using StreamHost!

Updates: 1.⁠ ⁠Enhanced Settings page UI 2.⁠ ⁠⁠Fixed audio unplayable issue 3.⁠ ⁠⁠Fixed some minor UI bugs Thanks for using StreamHost!

Updates: 1.⁠ ⁠Crop Function Enhanced 2.⁠ ⁠⁠Dashboard Page Updated 3.⁠ ⁠⁠Quick Response now available for adding parameters 4.⁠ ⁠⁠Swipe to reply in chat 5.⁠ ⁠⁠Some minor UI display bugs fixed Thanks for using StreamHost!

- Enhance contact detail UI - Enhance inbox UI - Add Deposit status for each reservation - Add Reservation status for each reservation - Enhance Filter for status and deposit status - Enhance Dashboard to prepare for dashboard function launch - Enhance Listing management page to support passcodes

Fixed Quick Response Bug Fixed some UI bugs Thanks for using StreamHost!

Improved UI & Usability Fixed some UI bugs Thanks for using StreamHost!

1. Fixed websocket connection on edge cases 2. Implemented Retrieval Augmented Generation (RAG) 3. Fix Chatroom visual bug for long names causing edit button to be not usable

- Enhanced Task tagging function (Included message triggering the task in interface) - Enhanced Task UI/UX - Enhanced Chatroom loading