ServeIT Sugam
Productivity
Only for iPhone
Free · Designed for iPhone. Not verified for macOS.
iPhone
The Sugam Serve IT App is a mobile application designed to support utilities in managing and acknowledging field visits conducted on non-communicating electricity meters. These meters often fail to transmit data due to utility-side issues, leading to delays in billing and revenue loss. This app provides utility personnel with **remote access to field visit details captured by the AMISP field team**, allowing them to **view images, assess reasons for non-communication, and acknowledge the issues directly via mobile devices** — without needing a laptop or desktop. This significantly improves turnaround time for secondary invoicing and issue resolution.
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Key Features:
* View Field Visits by AMISP Team
Utility users can view detailed of site visits performed by the AMISP field team. This includes timestamps, visit notes, selected non-comm reasons, and supporting images.
* Remote Acknowledgement
Authorized utility personnel can acknowledge the non-communication reasons remotely within the app. This step is crucial for enabling the inclusion of affected consumers in the secondary invoicing cycle.
* Image & Data Review
Users can review high-quality images uploaded by the AMISP team during field visits to validate the site status or utility-side issues reported.
* Internet Connectivity Required
As this app fetches real-time data from the central system, a stable internet connection is required to view visit details and perform acknowledgements.
* Mobile-First Utility Access
Designed specifically for mobile use, utility personnel no longer need to log into a web application from a laptop or desktop — making field data review faster and more convenient.
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Who Should Use Sugam Serve IT App
* Utility Operations, Billing, and Technical Teams
For reviewing field visit data from AMISP teams, acknowledging valid non-comm cases, and enabling secondary billing actions.
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Benefits:
* Allows utilities to **remotely verify field visits** done by AMISP teams
* Speeds up the **acknowledgement process**, enabling faster billing
* Reduces dependency on desktop-based systems for data review
* Ensures transparency with access to images and site visit reasons
* Helps recover revenue lost due to non-comm meter issues
* Streamlines coordination between field and utility teams
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The Sugam Serve IT App plays a critical role in closing the loop between field investigations and utility billing operations. It ensures that utility-side issues on non-communicating meters are **validated quickly and remotely**, enabling accurate and timely invoicing through a transparent, image-supported workflow.
Ratings & Reviews
- This app hasn’t received enough ratings or reviews to display an overview.
1. Introduced task filters on Non-Comms and S2S MR screens to filter viewing of consumer meter or system meter task.
2. Enabled acknowledgment by Utility for the MMR Hold cases which are utiliity dependent from mbl app.
3. Implemented notification mechanism to take backedn action in case of certification failure during S2S MR creation.
4. Enhanced Sorting & Filtering on Non-Comms page, Added filtering the cases by its SR cause-wise & Introduced filters for viewing Acknowledged history and Pending tasks to view for configured days.
5. Enabled geo-tagging for images captured during task execution.
6. Enabled acknowledgment flow for NSC holds also Image capture support added .
The developer, Secure Controls (UK) Ltd, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Not Collected
The developer does not collect any data from this app.
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
- Seller
- Secure Controls (UK) Ltd.
- Size
- 31.8 MB
- Category
- Productivity
- Compatibility
Requires iOS 13.0 or later.
- iPhone
Requires iOS 13.0 or later. - iPod touch
Requires iOS 13.0 or later. - Mac
Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- iPhone
- Languages
- English
- Age Rating
16+
- 16+
- Contains
Unrestricted Web Access
- Copyright
- © SIHPL