As long as I was playing and finally decided to withdrawal my winnings, I receive an Alarm Message saying, “that you consider me having dishonest behavior in your game which is so not true as I play fairly and am good at playing Majong and have been for years. You say you have prohibited me from playing the games which is untrue again as I still have the ability to play them, not able to deposit or withdraw from your app as well which is true and I don’t have the ability to do so.Now I feel, this game is a SCAM! You’re either picking or choosing who you want to give winnings to or you’re just taking money from me period. It’s frustrating that the only time, one time I withdraw my winnings you send an Alarm Message out when clearly I have done nothing. That’s fraud and I should report you. Now all I really want is and yet I have tried to reach out to Customer Service and yet have not received no response is to receive a full refund of the money I placed into this so called game, all my winnings and bonuses effective immediately so we can move forward from this. And PLEASE DO NOT say you understand because you don’t. We are your customers and you provide us with these games to play and it’s your responsibility to keep your customers satisfied. I’m not satisfied, so you received a bad rating and review. Could have been a better rating and review if you’d just be there to listen to your customers.
Dear Player, thank you for your feedback. In accordance with platform compliance requirements, our game services are only available in permitted regions. Our system detected that your account was recently accessed from a restricted region, so certain game services are temporarily unavailable. Please note that these restrictions are triggered based on the actual geographic location at the time of access. Even briefly passing through a restricted region may automatically activate these limitations. If you have already left the restricted region, please try logging in again from a permitted area and complete the location verification process. If you are still unable to access the service normally, please contact us via mahjongcashservice@hotmail.com again and we will assist you with submitting a further review request.