On an iPhone 17 Pro Max the NFC sweet spot for these frames is on the FRONT of the phone, not the back like in the frame instructions. If you hold the frame up to a light you can see the oval outline of the NFC chip in the frame (at least on the yellow version). Held up to the phone with the back of the frame facing me and the chip pressed against the iPhone SCREEN right below the dynamic island, the photo send worked every time if I held it steady long enough to go through the full uploading, refreshing, offer to share (optional) cycle. If you don’t get the offer to share, the cycle didn’t complete—try again.

You have to follow the instructions. I had a very slim case on my iPhone like paper almost and I didn’t remove it at first. The result was the software thought the frame was updating but it never finished and the frame and it looked broken/buggy. So I sent an upset email saying it’s junk. But I gave it one last ditch effort with the case off and I was blow away seeing it work. I just had to follow the instructions to take the case off my phone and use the top corner opposite the camera against the lower left corner of the frame. Truly impressive tech.

Update: New version of the app that was supposed to fix this worked once and then went right back to the same reading device message. The app begins the transfer with a “Reading Device Information” message but it never completes it. After a few seconds it returns to the photo I’m trying to load without loading it. It did pair with the frame but without completing the entire process it seems non-functional.

I gave the app access to a few specific photos but it refuses to attempt to load a photo unless I give it full access to my entire library, which I’m unwilling to do. I didn’t see any warning about this when I purchased the Snap, and I don’t see any valid reason it needs access to all my photos, so I’m very disappointed.