I had previously left a 3 star review on this game, explaining how I had gotten stuck on a puzzle and could not use the menu. I am happy to report that, after the new update, I was able to complete the puzzle I was stuck on! I have also been told that a new update fixing the issue I am having with the menu is coming soon, which is very exciting.Honestly, I am often hesitant to reach out to app support, but this time I am SO glad that I did, as they were incredibly responsive and helpful—by far the best app support experience I have ever had. Overall, this game is amazing, and I’m so excited to continue playing :)
Hey,First of all, terribly sorry to read that! This should absolutely never ever happen. I know that there were situations where the puzzle can get stuck, but these should hopefully be resolved with version 1.0.1, which will be released very, very soon.But restarting a puzzle should definitely work right now, and I have never seen that the pause menu actually got stuck, which sounds awful! Could you please send me an email (support@strasser.app), so that I can try to get to the bottom of this issue?Thank you very much and sorry again!Klemens