TicAI

Support & Test Management

Free · Designed for iPad. Not verified for macOS.

Transform customer support with AI-powered ticketing, real-time collaboration, automated testing, and multilingual support for global teams. Streamline Your Customer Support & Quality Assurance Our comprehensive platform combines powerful ticketing management with automated test case generation, designed for modern support teams and QA professionals. KEY FEATURES: Ticket Management • Multi-channel support (Web forms, Email, Phone, Slack) • AI-powered ticket summarization and metadata suggestions • Real-time status tracking and updates • Custom workflows with flexible status management • Automated escalation rules • Rich history and audit trails Test Case Management • AI-generated test cases from multiple perspectives • Visual test step management • Screenshot analysis for automated test creation • Field pattern extraction from images • Test execution tracking and reporting • Common and individual test categorization Collaboration Tools • Real-time chat and notifications • Group management and escalations • Comment threads with image support • @mentions and team collaboration • Mobile-optimized interface Multilingual Support • Japanese, English, and Vietnamese interfaces • Auto-translation with manual override • Translation request workflows • Document translation capabilities Analytics & Reporting • Comprehensive dashboard with KPIs • Custom views and filters • Ticket trend analysis • Performance metrics tracking • Exportable reports Integration Capabilities • GitHub issue and PR linking • Stripe payment integration • Custom webhook support • RESTful API access Enterprise Features • Multi-company and project management • Role-based access control • Custom form builders • Email template management • SLA monitoring and auto-closure • Kanban board visualization Perfect for customer support teams, QA departments, and service organizations looking to improve efficiency and deliver exceptional customer experiences.

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The developer, NGUYEN XUAN LUONG, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

  • Data Not Collected

    The developer does not collect any data from this app.

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    Accessibility

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    Information

    Seller
    NGUYEN XUAN LUONG
    Size
    204 MB
    Category
    Business
    Compatibility
    Requires iOS 15.1 or later.
    • iPhone
      Requires iOS 15.1 or later.
    • iPad
      Requires iPadOS 15.1 or later.
    • iPod touch
      Requires iOS 15.1 or later.
    • Mac
      Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.
    • Apple Vision
      Requires visionOS 1.0 or later.
    Languages
    English and 26 more
    • English, Arabic, Czech, Danish, Dutch, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Lithuanian, Norwegian Bokmål, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
    Age Rating
    4+
    Copyright
    © 2026 iBranch. All rights reserved.
  • Privacy Policy