Ubiquitous
Business
Free · Designed for iPad. Not verified for macOS.
OCS Ubiquitous Helpdesk: Streamline Support Anytime, Anywhere
The OCS Ubiquitous Helpdesk App for Android empowers employees, managers, technicians and end-users with instant access to core service desk capabilities—directly from their mobile devices. Whether you’re a customer raising a request or a technician resolving issues, this app ensures seamless, on-the-go support with OTP or credential-based login for secure and hassle-free access.
Why Choose OCS Ubiquitous Helpdesk?
- 24/7 Accessibility: Your helpdesk is always available, ensuring timely support and resolutions for customers and employees.
- User-Friendly Interface: Intuitive design for quick ticket creation, assignment and tracking.
- Real-Time Updates: Stay informed with live status changes, notifications and historical data for efficient troubleshooting.
- Multi-Role Functionality: Tailored features for customers, employees and technicians to streamline workflows.
For Customers/End-Users:
- Create Service Requests Anytime, Anywhere:
Submit tickets with priority, department, category, subcategory, TAT (Turnaround Time), location, and detailed descriptions.
Attach relevant documents (e.g., images, PDFs) for faster resolution.
- Track and Manage Tickets:
Monitor the status of raised tickets in real time.
Reopen tickets if unresolved or unsatisfied.
- Provide Feedback:
Share ratings and suggestions to help improve services.
For Employees/Managers:
- Efficient Ticket Management:
Submit, assign, and track tickets for technicians.
Monitor real-time updates and ensure adherence to TAT (Turnaround Time) to avoid escalations.
- Asset Management:
Maintain and update asset information for better resource tracking.
- Collaborate with Comments:
Add internal notes or comments to tickets for team coordination.
- View Customer Requests:
Check the status of all customer-raised requests in one place.
For Technicians:
- Real-Time Ticket Alerts:
Receive instant notifications for new or high-priority tickets.
- Prioritize and Resolve:
Track open and high-priority tickets for efficient workflow management.
- Update and Document:
Add resolutions, observations, and future notes for customers.
Reference historical ticket data for quicker troubleshooting.
- Seamless Communication:
Engage with customers through in-app updates and comments.
Key Features:
- OTP & Credential Login: Secure and easy access.
- Multi-Department Support: Assign tickets to the right team.
- Attachment Support: Upload documents for context.
- Feedback System: Improve services with customer input.
- Real-Time Notifications: Stay updated on ticket progress.
- Historical Data Access: Reference past tickets for better solutions.
Who Is This App For?
- Businesses looking to streamline their customer/IT support.
- Technicians who need mobile access to tickets and resolutions.
- Employees who want to raise or track service requests effortlessly.
- Managers who require real-time oversight of helpdesk operations.
Ratings & Reviews
- This app hasn’t received enough ratings or reviews to display an overview.
UI Update
The developer, SIXTH ENERGY TECHNOLOGIES PRIVATE LIMITED, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Not Collected
The developer does not collect any data from this app.
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
- Seller
- SIXTH ENERGY TECHNOLOGIES PRIVATE LIMITED
- Size
- 56.6 MB
- Category
- Business
- Compatibility
Requires iOS 16.0 or later.
- iPhone
Requires iOS 16.0 or later. - iPad
Requires iPadOS 16.0 or later. - Mac
Requires macOS 13.0 or later and a Mac with Apple M1 chip or later. - Apple Vision
Requires visionOS 1.0 or later.
- iPhone
- Languages
- English
- Age Rating
4+
- 4+
- Copyright
- © Sixth Energy Technologies Pvt. Ltd.